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Supervisor, Guest Services

4 months ago

Fort Lauderdale, United States Spirit Airlines Full time

Responsibilities

Job Summary

Spirit Airlines is seeking a Guest Service Supervisor for our Fort Lauderdale International Airport operation. This role provides support to the General Manager in leading airport operations to attain the best possible customer service by leading our Guest Service Agents to sustain exceptional operational performance and optimal customer service.

* Ensure operational support by collaborating with upper management to provide maximum operational performance while minimizing customer impact.
* Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment.
* Conferring with other supervisors and managers to coordinate activities with other departments.
* Determining manpower requirements and establishing shift assignments for both full-time and part-time employees.
* Ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner.
* Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags.
* Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations.
* Ensure crews are being briefed before flights on positions to take and how the flight will work.
* Assemble an exceptional team of employees by conducting interviews for team member staffing.
* Ensure adequate staffing levels in all areas relating to daily flight schedule and adjust during irregular operations.
* Provide exceptional customer service in a respectful manner by managing teams, processes, and policies while ensuring a safe and timely operation.
* Provide precise accounting by verifying daily agent transaction reports to ensure 100% accuracy and offer transparency to treasury.
* Ability to design, develop, and/or deliver training programs.
* Understands customer needs and meets them without adding costs and complexity.
* May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g. emergencies change in workload, rush jobs or technical developments).

Qualifications

* At least 2 years airport/airline experience is required.
* High school diploma or GED required, Bachelor's Degree Licenses/Designations preferred.
* Thorough knowledge of ticketing, reservations, gate, ramp, and operational functions.
* Current valid Florida driver's license required.
* FAA, airport, and/or Customs identification, seals, and, authorizations preferred.
* Must be willing to be fingerprinted and have the ability to pass a background check.
* Frequently stands, walks, sits, and uses eye/hand coordination.
* Must be able to lift 70 pounds on a regular basis.
* Knowledge of Microsoft Outlook, Word, and Excel.
* Work under pressure while maintaining near 100% accuracy.
* May be needed to work nights, weekends, and holidays.
* Highly approachable professional demeanor.
* Ability to lead and motivate.
* Must have excellent time management skills.

We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.

Overview

At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean Imagine making your mark on an organization introducing 100's of new aircraft that will double our fleet

* Fly With A Winner: We are proud to be recognized by LinkedIn as a Top Company in the Travel & Hospitality industry. Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
* The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live. That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
* Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success - that's why we're committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
* Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

EEOC Statement

Spirit Airlines is an Equal Employment Opportunity employer.  All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.