Front Desk/Night Auditor

6 months ago

Woburn, United States CSM Corporation Full time

This position is responsible for balancing and closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction.

* Performs the manager-on-duty role during 3rd shift.
* Anticipates and responds to guests in a friendly and positive manner.
* Responsible for providing the highest level of service.
* Process check-ins and check-outs, verify billing, create reservations, and process special requests.
* Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
* Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
* Understands and follows CSM guest service recovery program.
* Accountable for accurately balancing all revenue sources and completing daily financial reports.
* Process no-show reservations, prepare financial reports for managerial review.
* Close the financial day for the hotel.
* Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
* Monitors room availability, follows restrictions, and all booking policies and procedures.
* Drives sales and maximizes revenue by up-selling rooms and amenities.
* CSM procedures when handling cash and processing financial transactions.
* Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
* Produces required volume of work by planning, organizing and prioritizing work duties.
* After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.
* Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings.
* Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
* Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

Competencies/Skills Required: 2+ years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Education: High school diploma or GED required.

Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis.

  • Front Desk Associate

    6 hours ago

    Woburn, Massachusetts, United States Dave & Buster Full time

    About the Role: We're looking for a friendly and energetic Front Desk Associate to join our team at Dave & Buster's! As a Front Desk Associate, you will be the first point of contact for our guests, providing a positive and welcoming experience from the moment they arrive. You will be responsible for guiding our guests through their retail, game rental, and...

  • Front Desk Agent

    6 months ago

    Woburn, United States Hilton Boston Woburn Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    2 months ago

    Woburn, United States Residence Inn Boston Woburn Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front of House Manager

    1 month ago

    Woburn, United States Goodwin Recruiting Full time

    Job DescriptionJob DescriptionTo Apply for this Job Click Here**Join Our Team as Front of House Manager at a Premier Live Music Venue!**Are you passionate about creating unforgettable guest experiences in a lively, music-filled atmosphere? We're looking for a dynamic Front of House Manager to lead our team in a high-energy, live music venue! Bring your...

  • Customer Service Representative

    5 days ago

    Woburn, Massachusetts, United States Planet Fitness Inc. Full time

    Enhance Members' Lives at Planet FitnessWe are seeking a skilled Member Services Representative to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.Job Summary:The Member Services Representative will provide a superior level of customer service by...

  • Receptionist

    7 days ago

    Woburn, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Receptionist in Woburn, Massachusetts. The Receptionist will be working in the office space industry, stationed at the front desk and tasked with a variety of responsibilities ranging from managing the location email to setting up conference rooms....

  • Operations Manager

    5 days ago

    Woburn, Massachusetts, United States Planet Fitness Full time

    About This RoleWe are seeking an experienced and motivated Shift Leader to join our team at Planet Fitness. As a Shift Leader, you will play a key role in ensuring the smooth operation of our gym and providing exceptional service to our members.Key ResponsibilitiesAssist with staff management and provide backup support to Assistant Managers and Club Managers...

  • Administrative Assistant

    7 days ago

    Woburn, United States Woburn Public Schools Full time

    Woburn Public Schools Administrative Assistant (Guidance Department) Duties and Responsibilities: Woburn Memorial High School guidance administrative assistant is a 12-month position. Details of salary, vacation, etc. follow the collective bargaining agreement. Responsibilities of the position are listed below, but also may change with changes to the...

  • Sales Associate

    5 months ago

    Woburn, United States TITLE Boxing Club Full time

    TITLE Boxing Club offers explosive boxing and kickboxing group workouts to adults and kids. Our people have heart. Every owner, trainer, general manager, sales and marketing person is here to connect with our members through the workout and stand alongside them in their life's journey.TITLE Boxing Club has an immediate opening for a Club Sales Associate.Do...

  • Administrative Assistant

    7 days ago

    Woburn, United States Woburn Public School District Full time

    Woburn Public SchoolsAdministrative Assistant (Guidance Department)Duties and Responsibilities: Woburn Memorial High School guidance administrative assistant is a 12-month position. Details of salary, vacation, etc. follow the collective bargaining agreement. Responsibilities of the position are listed below, but also may change with changes to the district...

  • Member Services Representative

    7 days ago

    Woburn, United States Planet Fitness Inc. Full time

    Benefits: * Bonus based on performance * Dental insurance * Flexible schedule * Health insurance * Opportunity for advancement * Training & development Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members...

  • Sales Associate

    5 months ago

    Woburn, United States TITLE Boxing Club Full time

    TITLE Boxing Club offers explosive boxing and kickboxing group workouts to adults and kids. Our people have heart. Every owner, trainer, general manager, sales and marketing person is here to connect with our members through the workout and stand alongside them in their life's journey. TITLE Boxing Club has an immediate opening for a Club Sales Associate. Do...

  • Overnight Member Services Representative

    6 months ago

    Woburn, United States Planet Fitness Full time

    Benefits: Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Training & development Job SummaryThe Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet...

  • Sales Coordinator

    6 months ago

    Woburn, United States Concord Hospitality Full time

    DescriptionWe are hiring a Sales Coordinator.Our Sales Coordinators are important to the hotel's success because they are a direct link between the front desk and our sales team. As the sales coordinator you are assisting our incoming reservation calls for groups and meetings, as well as assisting the sales team with contracts, room blocks and communication...

  • Full Time Customer Experience Supervisor

    2 weeks ago

    Woburn, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...