Network Operations Analyst
1 week ago
Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.
*Duration: Contract *
*Location: Fairfield, CA, 94533 (Onsite)*
*Rate Range: $30/Hr - $35/Hr *
*Joining: ASAP*
This is the description.
* This is the Incident/Event Management role which assists with repair or restoration procedures to network systems and applications that receive an event notification.
* Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
* Process routine change requests and work orders.
* Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
* May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.
* Develop and distribute ongoing updates/notifications for outages in progress as directed by a Service Manager or Supervisor.
* Miscellaneous Incident Commander tasks
* Manage timely ticket updates.
*Skills Required/Desired*
* BA/BS in Information Technology or related field or equivalent work experience.
* Intermediate knowledge of network protocols, software applications, and operating support systems.
* Current Networking Certification; ITIL Certification.
* Minimum of 2 years of experience in telecommunication, internet, or network operation center environments.
* Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.
* Ability to use different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner.
* Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment.
* Able to support shift schedules as required to meet business needs
* Pacific Gas and Electric Company is an AA/EEO employer that actively pursues and hires a diverse workforce.
#MC1
Job Type: Contract
Pay: $30.00 - $35.00 per hour
Work Location: In person
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