Associate Director, Customer Experience

2 weeks ago

Princeton, United States Mrm Llc Full time

Job Title: Associate Director, Customer Experience (CRM & Data)

About this Role: This colleague will lead digital-first brand, messaging, segmentation, and communication and relationship management strategy for our clients. He or she will be responsible for turning insights into actionable strategies and creative recommendations that ultimately drive results. The single most important aspect of the job will be her/his ability to articulate these insights into written compelling and persuasive presentations. Another important aspect of this role will be helping teams create on-strategy ideas and platforms, inspiring them to think differently, breathing new life. This role will work specifically with clients in the health, wellness and pharmaceutical category and it is important the candidate understands consumer, caregiver and HCP (health care professional) marketing.

Responsibilities:

  • Acts as strategic voice for developing holistic relationship management strategies that can be applied across multiple business lines, different stakeholders and various channels and platforms.
  • Craft strategic platforms, strategic briefs, value propositions and messaging for various initiatives
  • Develop focused and inspiring creative briefs for compelling customer experience and relationship marketing programs and execution.
  • Guide creative from program concept to execution, ensuring the work is always on strategy and aligned with best practices and industry learnings.
  • Writes clear and concise situational analyses (with a strong narrative), POVs, presentations and other business analyses reports that lay the foundation for marketing, media, data, website, and application development projects.
  • Interfaces with lead account and creative teams at the agency to deliver smart, differentiated, and strategically grounded ideas to the client.
  • Partner in data strategy and recommendations that incorporate the understanding and connection to marketing automation platforms (like Salesforce and Adobe) and potential customer data platforms (i.e. Tealium, etc)

SKILLS/QUALIFICATIONS:

  • You are able to elevate the thinking of internal and client teams to achieve breakthrough digital solutions and campaigns. You push to do what is strategically sound in the long-term, grounded in a deep understanding of the clients business and the trends driving the industry forward.
  • You are able to develop strategies for multiple channels, with a practical understanding of the technologies, tactics and data leveraged to achieve these strategies.
  • Youre a critical thinker, and able to distill a lot of information into cohesive strategies and recommendations.
  • You have experience with customer experience planning, customer journey mapping, and segmentation with an understanding of the marketing technology and performance strategy that is connects that experience
  • You do your best work in a collaborative setting. You can work in lock-step across agencies, internal teams and partners, encouraging team efforts and balancing multiple needs and expectations.
  • Solid grounding in research and behavioral analysis including both primary/secondary and qualitative/quantitative research methodologies.
  • Must be a polished and strategic communicator both written and verbal/presentation.
  • You have 8-10 years work experience in direct/digital agencies, digital strategic consulting or marketing, communications or brand strategy.
  • A strong background in health, wellness and pharmaceutical marketing.
  • A background in hepatology experience is a plus
  • Bachelors required

About MRM

MRM is a modern relationship marketing agency that delivers transformative creative solutions at the intersection of business, culture, and technology. MRM operates in a borderless, integrated way, to allow for greater collaboration and velocityall to the service of helping businesses grow meaningful relationships with people. MRM is part of McCann Worldgroup and the Interpublic Group of companies (NYSE: IPG), and spans 35 offices across North America, Latin America, Europe, the Middle East, and Asia Pacific. For more information, please visit www.mrm.com.

We love our diverse workplace MRM is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status or any other occupationally irrelevant criteria.

  • Associate Director, Customer Experience

    3 weeks ago

    Princeton, United States MRM Full time

    Job Title: Associate Director, Customer Experience (CRM & Data)About this Role: This colleague will lead digital-first brand, messaging, segmentation, and communication and relationship management strategy for our clients. He or she will be responsible for turning insights into actionable strategies and creative recommendations that ultimately drive results....

  • Director, Omnichannel Customer Experience

    3 months ago

    Princeton, United States Kyowa Hakko Kirin Full time

    The Director, OCX Brand will lead the brand Omnichannel / Customer Experience strategy, define ALL brand Omnichannel / digital tactics, in partnership with the brand/franchise head determine the annual brand plan and Omnichannel budget, manage relati Customer Experience, Director, Omni, Business Services, Experience

  • Director, Omnichannel Customer Experience

    3 months ago

    Princeton, United States Kyowa Kirin, Inc. Full time

    Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease. A Japan-based company, our goal is to make people smile by delivering breakthroughs where no...

  • Customer Experience Manager

    4 weeks ago

    Princeton, New Jersey, United States Maman Corp. Full time

    About Maman Corp.Maman Corp. is a rapidly growing bakery, café, and lifestyle brand founded in 2014 by Elisa Marshall and Benjamin Sormonte. With locations across North America and Canada, we are committed to providing exceptional customer experiences and serving the highest quality baked goods, coffee, and meals.Job SummaryWe are seeking a passionate and...

  • Sales Associate

    4 weeks ago

    Princeton, New Jersey, United States Paper Source Full time

    Job Summary:To provide exceptional customer service and create a welcoming environment for customers, you will engage with them through friendly and genuine interactions, meeting their needs and exceeding their expectations.You will use your product knowledge to make thoughtful recommendations, actively selling and ensuring a vibrant store by supporting...

  • Associate Director, Marketing

    2 months ago

    Princeton, United States Sun Pharmaceutical Industries, Inc. Full time

    Associate Director, Biologics Marketing Overview The role of Associate Director for Biologics Marketing requires a highly motivated and resourceful individual who has solid marketing acumen and leadership behaviors necessary to deliver brand strategic imperatives. Demonstrated success in health care professional (HCP) and patient marketing within...

  • Associate Director, Procurement Operations

    1 month ago

    Princeton, United States InsideHigherEd Full time

    OverviewThe Associate Director, Procurement Operations reports to the Executive Director, Facilities Budget, Procurement & Analysis (FBPA), who is a direct report to the Assistant Vice President, Facilities Finance and Administrative Services. The Associate Director leads a team of eight (8) and has 2 direct reports. Reporting to this role is the Manager,...

  • Associate Director, Marketing

    2 months ago

    Princeton, United States Sun Pharmaceutical Industries, Inc. Full time

    Associate Director, Biologics MarketingOverviewThe role of Associate Director for Biologics Marketing requires a highly motivated and resourceful individual who has solid marketing acumen and leadership behaviors necessary to deliver brand strategic imperatives. Demonstrated success in health care professional (HCP) and patient marketing within...

  • Associate Director, Marketing

    2 months ago

    Princeton, United States Sun Pharmaceutical Industries, Inc. Full time

    Job DescriptionAssociate Director, Biologics MarketingOverviewThe role of Associate Director for Biologics Marketing requires a highly motivated and resourceful individual who has solid marketing acumen and leadership behaviors necessary to deliver brand strategic imperatives. Demonstrated success in health care professional (HCP) and patient marketing...

  • Retail Store Associate

    4 weeks ago

    Princeton, New Jersey, United States Rowan Full time

    About This Role:We are seeking a highly motivated and customer-focused Retail Store Associate to join our team at Rowan. As a key member of our studio, you will be responsible for delivering exceptional customer experiences, providing expert product knowledge, and maintaining a clean and safe working environment.Key Responsibilities:Customer Service: Greet...

  • Director, Omnichannel Customer Experience

    3 months ago

    Princeton, United States Kyowa Kirin Full time

    Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease. A Japan-based company, our goal is to make people smile by delivering breakthroughs where no...

  • Associate Creative Director, Art

    2 months ago

    Princeton, United States MRM Full time

    MRM for Health is looking for a talented, collaborative Associate Creative Director, Art to join our growing team. This person will work hands on, on projects as well as lead the Creative team in producing a high-quality creative product for the agency’s clients. Along with the account service representatives, the Associate Creative Director maintains...

  • Associate Creative Director, Art

    2 weeks ago

    Princeton, United States MRM Full time

    MRM for Health is looking for a talented, collaborative Associate Creative Director, Art to join our growing team.This person will work hands on, on projects as well as lead the Creative team in producing a high-quality creative product for the agency’s clients. Along with the account service representatives, the Associate Creative Director maintains...

  • PetSmart Sales Associate

    1 week ago

    Princeton, New Jersey, United States PetSmart Full time

    At PetSmart, we strive to deliver an exceptional customer experience. As a Retail Sales Associate, you will play a crucial role in achieving this goal.About UsPetSmart is a leading retailer of pet food, supplies, and services. Our mission is to provide the best possible experience for our customers and their pets.About the RoleWe are seeking a highly...

  • Associate Director, Biostatistics

    3 months ago

    Princeton, United States Sun Pharmaceutical Industries, Inc. Full time

    The Company Sun Pharmaceutical Industries Ltd. (Sun Pharma) is the fourth largest specialty generic pharmaceutical company in the world with global revenues of over US$ 5.1 billion. We provide high-quality, affordable medicines trusted by customers and patients in over 100 countries. From humble beginnings in 1983, Sun Pharma has grown to become one of the...

  • Associate Director, Biostatistics

    3 months ago

    Princeton, United States Sun Pharmaceutical Industries, Inc. Full time

    The CompanySun Pharmaceutical Industries Ltd. (Sun Pharma) is the fourth largest specialty generic pharmaceutical company in the world with global revenues of over US$ 5.1 billion. We provide high-quality, affordable medicines trusted by customers and patients in over 100 countries. From humble  beginnings in 1983, Sun Pharma has grown to become one of the...

  • Associate Director, Biostatistics

    3 months ago

    PRINCETON, United States Sun Pharmaceutical Industries, Inc. Full time

    The CompanySun Pharmaceutical Industries Ltd. (Sun Pharma) is the fourth largest specialty generic pharmaceutical company in the world with global revenues of over US$ 5.1 billion. We provide high-quality, affordable medicines trusted by customers and patients in over 100 countries. From humble  beginnings in 1983, Sun Pharma has grown to become one of the...

  • Associate Director, Biostatistics

    2 months ago

    Princeton, United States Sun Pharmaceutical Industries, Inc. Full time

    Job DescriptionThe CompanySun Pharmaceutical Industries Ltd. (Sun Pharma) is the fourth largest specialty generic pharmaceutical company in the world with global revenues of over US$ 5.1 billion. We provide high-quality, affordable medicines trusted by customers and patients in over 100 countries. From humble  beginnings in 1983, Sun Pharma has grown to...

  • Senior Associate Director of Communications

    1 month ago

    Princeton, United States InsideHigherEd Full time

    OverviewPrinceton University’s Office of the Dean for Research (ODFR) is seeking a Senior Associate Director of Communications to lead communications operations, support the evolving needs of our world-class research community, and enhance ODFR’s impact on campus. The ODFR prides itself on being a service-driven organization with a culture of constant...

  • Associate Director, Biostatistic

    2 months ago

    Princeton, United States Sun Pharmaceutical Industries, Inc. Full time

    The Company Sun Pharmaceutical Industries Ltd. (Sun Pharma) is the fourth largest specialty generic pharmaceutical company in the world with global revenues of over US$ 5.1 billion. We provide high-quality, affordable medicines trusted by customers and patients in over 100 countries. From humble beginnings in 1983, Sun Pharma has grown to become one of the...