Director of Operations- Electrical Home Services

4 weeks ago

Lansdale, United States Wes Carver Electric Full time
About Us
Wes Carver Electric is a leading provider of residential electrical services, specializing in the servicing, repair, and alterations of the electrical system in our customers' homes. We deal strictly with homeowners; We do not work as a sub-contractor for contractors or builders.

With a dedication to excellence and customer satisfaction, we pride ourselves on delivering high-quality electrical solutions to our clients. Our company and leadership team operates on EOS, as well as several nationwide best practice groups in the residential home services industry.

Job Summary
As the Director of Operations at Wes Carver Electric, you will play a critical role in overseeing and optimizing our operational processes to ensure efficiency, effectiveness, and exceptional service delivery. This is a key position on our Leadership Team. Must be self-motivated, autonomous, and driven by results.

You will be responsible for managing various aspects of our operations, including but not limited to scheduling, project management, resource allocation, and team coordination. It is imperative that the Director of Operations always display a professional image, and attitude towards all customers, coworkers, and vendor partners.

Responsibilities
  • Operational Strategy: Develop and implement strategic plans to streamline operational processes and improve overall efficiency.
  • Team Management: LMA (Lead, Manage, and hold Accountable) Lead and motivate a team of technicians and administrative staff to ensure productivity, quality of work, and adherence to company policies and procedures.
  • Project Management: Oversee the planning, execution, and completion of strategic projects, ensuring they are delivered on time, within budget, and to the satisfaction of our leadership team.
  • Resource Allocation: Manage the allocation of resources, including personnel, equipment, trucks, and materials, to optimize productivity and minimize waste.
  • Scheduling: Maintain and improve upon efficient scheduling systems to ensure timely deployment of resources and completion of service requests.
  • Quality Control: Implement and monitor quality control measures to uphold the highest standards of workmanship and customer satisfaction.
  • Vendor and Supplier Management: Establish and maintain relationships with vendors and suppliers to ensure timely delivery of goods and services and negotiate favorable terms and pricing.
  • Training & Development: Lead ongoing training programs for existing team members and new team members.
  • Recruiting: Assist in the recruiting, interviewing, and selection of a variety of new team members.
  • Continuous Improvement: Identify areas for improvement within the operations and implement initiatives to enhance efficiency, productivity, and customer satisfaction.
Qualifications
  • Proven experience and successful track record in operations management, preferably in the home services industry.
  • Strong leadership and team management skills, with the ability to motivate and inspire others.
  • Excellent organizational and problem-solving abilities.
  • Exceptional communication and interpersonal skills.
  • Proficiency in project management software and Microsoft Office Suite. Service Titan experience is a plus but not required.
  • Ability to work effectively under pressure and meet tight deadlines.
  • Must be flexible and able to work comfortably in a fast-paced environment while maintaining constant focus on excellent delivery.
  • Possess personal qualities of integrity, credibility, and commitment to corporate mission.
  • Travel to office locations and clients, as necessary, some out-of-the-area and overnight travel may be expected.
Wes Carver Electric offers a competitive base salary, total rewards package, and opportunities for professional development and advancement.

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