AVP, Assistant Branch Manager

2 weeks ago

Dover, United States Provident Bank Full time

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees' experience.

POSITION OVERVIEW:

The Assistant Branch Manager (ABM) is responsible for the day-to-day operations of a retail branch office and provides supervisory oversight to a team in the achievement of branch objectives. The ABM supervises activities and monitors workflows to ensure operational excellence and compliance with policies, procedures and regulatory standards to mitigate risk to the Bank and its customers. The ABM will identify opportunities to expand existing relationships and develop new customer relationships directly or through collaborative partnerships with team members and business partners (i.e., Investment Services representative, Mortgage Services representatives and other partners). The ABM creates and fosters a cohesive and collaborative team environment and a customer-centric work environment. With support from the Branch Manager, the ABM will lead, direct and manage work schedules, assignments and performance for all branch employees.

The ABM will possess specific working knowledge of banking operations and services and demonstrates positive and professional conduct in dealing with customers, the public, and coworkers.

KEY RESPONSIBILITIES:

  • Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice, activities and/or solutions while maintaining compliance and regulatory guidelines
  • Manage the Branch and have the ability to run the teller side, platform, and customer escalations.
  • With the assistance of the Branch Manager, directs activities in support of established branch sales goals and objectives. ABM coaches all team employees to develop and improve skills to foster a needs-based sales environment. Continually reviews and evaluates results in view of objectives, goals and performance standards, and adjust focus as necessary. Works in collaboration with all business partners to assist customers and prospects to understand their current and future financial goals. Recommendations must be documented by completion and submission of required referral forms.
  • In conjunction with the Branch Manager, monitors branch activities to ensure compliance with bank policies, procedures and regulatory guidelines. Maintains the operational integrity of the branch including but not limited to branch audits, routine and special reports, branch overdrafts, wire transfers, cash items, and teller differences/corrections, operating currency and coin levels. Participates in on-going training and development, pertaining to policy and procedure, regulatory compliance and skill enhancement for customer service and expansion of relationships.
  • Drive an exceptional customer experience validated by customer satisfaction surveys
  • Assists Branch Manager in meeting both short and long-term scheduling staffing requirements. Considers potential staffing concerns while managing PTO requests against staffing levels and makes recommendations for approval. Supports the branch accommodating all branch hours and events including evenings and weekends.
  • Performs special projects which may require research, investigation, analysis, report writing and making specific recommendations to the Branch Manager, Retail Operations and/or members of Senior Management.
  • Conduct ongoing performance management, coach, guide, and mentor direct reports on a regular basis.
  • Carries out supervisory responsibilities in accordance with the organization's policies. This includes interviewing, hiring, training and managing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees and addressing and resolving employee complaints and concerns
MINIMUM QUALIFICATIONS:
  • High School Diploma or GED
  • 3 years related experience and/or training.
  • Strong leadership skills to support a team environment by recognizing and rewarding collaboration, cooperation and activities contributing to team success.
  • Present a professional and positive image, maintaining composure at all times and clearly communicate messages to colleagues and translate business priorities in a way that colleagues embrace and are able to execute.
  • Basic proficiency with computers, Microsoft Office Suite, internal CRM.
  • Utilization and/or familiarity of digital technologies and applications to maintain own capabilities as well as to coach team to keep pace with current and future business needs.
  • Awareness of trends in the local marketplace. Ability to react and respond quickly to changes identified.
  • Ability to (discuss, recommend, close) bank products and services based on customer needs
  • Highly organized, ability to focus on details. Ability to accurately complete assignments with competing deadlines and manage branch workflow. Critical thinking with a focus on detail in order to effectively problem solve and communicate.
  • Proven ability to meet sales targets and production goals and coach team members to the same.
  • Demonstrate flexibility, adaptability and initiative.
  • Provides exceptional customer service experience to both external and internal customers.
  • Demonstrate excellent communication skills. Actively listens and responds, both verbally and in writing, in an effective and appropriate manner.
  • Sound risk management skills
  • Language skills to mirror community needs within branch geography
  • May require travel between Customer sites, Provident Offices, or Branches
PREFERRED QUALIFICATIONS:
  • 1-year related management experience (preferred).
  • Prior banking experience preferred.
LICENSES AND/OR CERTIFICATES:
  • Will be required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.
  • Life and Health Licenses to support investment program (preferred)
TRAVEL REQUIREMENTS:
  • Eg. May require travel between Customer sites, Provident Offices, or Branches
WORKING CONDITIONS:

Retail Banking Branch Areas

Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.
  • Lifting from 5 to 25 lbs. (Coins)
  • Prolonged sitting/standing
  • Occasional bending or stooping (To retrieve coins from individual vault)


Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations.

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

About Provident Bank

For more than 180 years, Provident Bank has served individuals, families, and businesses in our local communities with personal and business banking services.

Volunteering is a Way of Life

Our brand promise - "Commitment you can count on" - supports the investments we make in the community and donations made by our employees. It's a promise also reflected in the volunteerism of our employees, who lend time and talent and countless hours to assist hundreds of organizations and thousands of people and animals each year.

Why do we love it?
  1. We get to volunteer in areas that are meaningful to the bank and impactful in the community.
  2. Through generous contributions, we have raised over $912,000 in 2022. No item or donation is too small; we find a home for it all.

  • General Manager

    1 week ago

    Dover, United States Fastenal Full time

    Job Description General Manager 1070A S Little Creek Rd, Dover, DE 19901 DEDOV Public Store Full-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm OVERVIEW: Advance your career as a Full-time General Manager, where you'll be the driving force behind our branch business. From developing and executing a sales plan in your market, to inspiring a culture of...

  • Project Manager

    6 months ago

    Dover, United States Hillis-Carnes Full time

    Hillis-Carnes Engineering Associates (HCEA) is a multi-disciplined ENR Top 500 engineering firm with 20 offices in the mid-Atlantic. We have a demonstrated history of success for the past 35 years. We are 100% employee-owned ESOP and our history of success can be attributed to our motivation employee owner. We believe in fostering teamwork, rewarding...

  • Retail Assistant Manager

    1 month ago

    Dover, United States Bob's Discount Furniture Full time

    Retail Assistant Manager Retail Assistant Managers are professionals within the Bob's Discount Furniture organization and play a vital role by ensuring that the stores perform to expectations and in a manner that is consistent with the Company's core values and vision. Retail Assistant Managers promote Company policy and procedures by leading by example and...

  • Assistant Manager Collision Center

    1 week ago

    Dover, United States Nielsen Chevrolet Full time

    Nielsen Automotive Group is seeking an Assistant Manager Collision Center to join our team! Benefits Excellent work environment Employee discount plans on purchases and services Competitive wages, commensurate with experience Health, dental and vision insurance Life insurance 401k retirement account Paid vacation and sick leave Responsibilities The Body...

  • 3rd Shift Assistant Maintenance Manage

    3 weeks ago

    Dover, United States Partners Healthcare System Full time

    PartTime Nights - Med Surg/Tele/Vascular & Thoracic Unit Great opportunity to expand your LNA skills, knowledge and experience with a wide variety of vascular, thoracic, medical and tele care on 3 West! Benefits of working on this 18 bed unit include: * $750 Sign on Bonus! * 8-9:1 LNA ratio for med/surg vascular patients on Nights * Flexible and self...

  • 3rd Shift Assistant Maintenance Manage

    3 weeks ago

    Dover, United States Partners Healthcare System Full time

    FullTime Nights - Med Surg/Tele/Vascular & Thoracic Unit Great opportunity to expand your LNA skills, knowledge and experience with a wide variety of vascular, thoracic, medical and tele care on 3 West! Benefits of working on this 18 bed unit include: * $750 Sign on Bonus! * 8-9:1 LNA ratio for med/surg vascular patients on Nights * Flexible and self...

  • Assistant Salon Manager

    4 months ago

    Dover, United States Great Clips Full time

    Got shears and a winning attitude? Have a yearning to earn and a desire to support other stylists? Then let’s talk! Maybe you’re a stylist who wants more responsibility, or you’re looking for a new opportunity? If this sounds like you, then you may have what it takes to be an assistant salon manager at a Great Clips salon. Great things happen at a...

  • Assistant Salon Manager

    4 weeks ago

    Dover, United States Great Clips Full time

    Got shears and a winning attitude? Have a yearning to earn and a desire to support other stylists? Then let’s talk! Maybe you’re a stylist who wants more responsibility, or you’re looking for a new opportunity? If this sounds like you, then you may have what it takes to be an assistant salon manager at a Great Clips salon. Great things happen at a...

  • Assistant Store Manager

    5 days ago

    Dover, United States Extra Space Storage Full time

    Job DescriptionJob DescriptionAs an Assistant Store Manager, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages, a great work/life balance, and career and development opportunities.  Extra Space Storage is the largest self storage company in the United States by store count, with...

  • Hospital Accounting Manager

    2 months ago

    Dover, United States Jobot Full time

    Job DescriptionJob DescriptionAccounting Manager (Relocation Assistance) - Healthcare / $$$ / Great PTO package / Strong Bonus / Flexible work-life balanceThis Jobot Job is hosted by: Joseph SipoczAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $110,000 - $135,000 per yearA bit about us:We are a large...

  • Regional President

    2 months ago

    Dover, United States Weichert Realtors Full time

    Weichert Realtors is hiring a highly motivated and results-driven Regional President with a strong background and a keen understanding of the real estate market. The ideal candidate will have a strong desire to lead and grow a team of talented Sales Managers and support staff. The Regional President is responsible for implementing and executing the approved...

  • Pain Management Physician Assistant or Nurse Practitioner Opportunity

    2 days ago

    Dover, Delaware, United States Apico Pain Management Full time

    Company OverviewApico Pain Management is a leading pain management practice based in Delaware, with offices in Bear, Dover, and Lewes.Salary and BenefitsThis part-time opportunity offers a competitive salary range of $100,000 to $150,000 per year, negotiable based on experience. Additional benefits include health insurance, dental insurance, vision...

  • Experienced Service Advisor

    1 month ago

    Dover, United States JobGet Staffing Full time

    Experienced Automotive Service Advisor / Service Writer - Assistant Service Manager- Full Time- Are you looking for spectacular growth opportunities?- Do you thrive in a fast-paced environment where you have unlimited career potential?- Are you an enthusiastic individual who wants to work for a mission driven company?- Do you have proven experience as an...

  • Experienced Service Advisor

    2 weeks ago

    Dover, United States JobGet Staffing Full time

    Experienced Automotive Service Advisor / Service Writer - Assistant Service Manager- Full Time- Are you looking for spectacular growth opportunities?- Do you thrive in a fast-paced environment where you have unlimited career potential?- Are you an enthusiastic individual who wants to work for a mission driven company?- Do you have proven experience as an...

  • Human Resource Manager I

    1 month ago

    Dover, United States State of Delaware Full time

    Summary Statement This Department of Human Resources position serves as a key member of the Employee Benefit Services team, primarily supporting the Department of Health & Social Services, among other agencies. From a centralized perspective, this role will interpret, explain, and apply laws, rules, regulations, policies, and procedures and develop...

  • Office Administrator

    3 weeks ago

    Dover, United States Red Bull Full time

    Company Description The Office Administrator (OA) is responsible for providing general office support with a variety of clerical activities and related tasks. Work as liaison between the local Region and Red Bull Distribution Company's (RBDC's) Finance and Human Resources Service Center. OAs embody the RBDC Values (Professionalism, Focus, Passion, &...

  • Office Administrator

    3 weeks ago

    Dover, United States Red Bull Full time

    Company Description The Office Administrator (OA) is responsible for providing general office support with a variety of clerical activities and related tasks. Work as liaison between the local Region and Red Bull Distribution Company's (RBDC's) Finance and Human Resources Service Center. OAs embody the RBDC Values (Professionalism, Focus, Passion, &...

  • Assistant/Associate Professor

    1 week ago

    Dover, United States Delaware State University Full time

    The Assistant/ Associate Professor in the Department of Sport Management is a 9-month, tenure track, faculty position that reports directly to the Chair of the Department of Sport Management in the College of Business. In accordance with the Collecti Professor, Associate, Assistant, Skills

  • Operations Assistant

    4 weeks ago

    Dover, United States Rocky Coast Printworks, Inc. Full time

    Job DescriptionJob DescriptionLooking for something new? Want a job where you know you are needed, where you know you made a difference? Rocky Coast is looking for YOU! About Us:We’re a custom logo apparel and promotional product company helping businesses get noticed by getting their logo out into the world! Our in house design and production teams...

  • Medical Assistant/Scribe

    2 weeks ago

    Dover, United States Cleveland Clinic Full time

    POSITION TITLE: Medical Assistant / Scribe STATUS: Full Time (RF Status - 80 Hours/Pay Period) DAY/SHIFT/HOURS: Monday-Friday 8am-5pm DUTIES AND RESPONSIBILITIES: The Medical Assistant/Scribe will demonstrate the knowledge and skills necessary to provide quality care appropriate to the age of the patient. The Medical Assistant supports the physician in...