Mortgage Servicing Representative

2 days ago

Durham, United States Self-Help Full time
WHO We Are:

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we're committed to economic justice Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we've constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

We are seeking a Bilingual Mortgage Servicing Rep to join our Durham, NC team

The Bilingual Mortgage Servicing Representative will perform routine servicing functions and will be the primary contact for member/staff inquires and calls. The Bilingual Mortgage Servicing Representative will also be responsible for opening and distributing mail, payment and payoff processing, and payoff quotes. The Bilingual Mortgage Servicing Representative will have direct communication with members, branch staff, other SHCU teams, and outside agencies.

WHAT You'll Do:

•Assist members and staff with inquiries or questions regarding their mortgage loan.
•Open and distribute all incoming mail for the Mortgage Loan Servicing post office box.
•Post mail-in payments: mortgage, and mortgage loan payoffs.
•Assist in corrections/reversals of payments as needed.
•Balance daily postings including end of day processing for check scans.
•Provide payoff quotes.
•Complete written requests for Mortgage verifications.
•Scan relevant documents into member records.
•Assist members and staff with inquiries or questions regarding the above functions.
•Respond promptly and accurately to all requests, internal and external.
•Monitor unapplied report daily and post appropriate transactions.
•Assist in other mortgage servicing functions as needed.
•Perform other duties and projects as assigned.

WHAT You'll Need:

•High School degree or equivalent related experience.
•2 years' experience in a financial or retail service industry with exposure to customer/member service.
•Experience in a mortgage servicing environment with exposure to direct borrower communication preferred.
•Experience in credit union industry preferred.
•Strong commitment to our mission - creating economic opportunity for traditionally underserved communities.
•Preference for working in organizations that place priority on teamwork and collaboration.
•English and Spanish Fluency required.
•Ability to work effectively independently as well as with others, under minimal supervision. Willingness to learn new things.
•Ability to work under pressure, meet deadlines, and multi-task effectively.
•Keen attention to detail.
•Ability to handle high volume work while maintaining accuracy.
•Excellent customer service, verbal, and written communication skills.
•Mathematical skills including calculating figures and amounts such as interest and percentages.
•Knowledge and understanding of credit union policy, terminology and acronyms commonly utilized in the day-to-day communication with staff, policymakers, and others involved in the credit union industry.
•Proficiency with Microsoft Word and Excel.

If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all - THIS is the place for you "Click the "apply now" button to apply"

Compensation:

Competitive nonprofit compensation, based on experience, plus a generous benefits package.

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

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