General Manager
1 day ago
Operations Manager – Beauty & Essex JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES
Position Summary:
This position is responsible for the overall operation and profitability of the Beauty & Essex outlet, including marketing, entertainment, sales, and revenue generation.
Primary Duties and Responsibilities:
Plans and oversees the operations of the outlet including guest and employee satisfaction, marketing, entertainment, financial performance, sales, and revenue generation.
Responsible for hiring, training, and evaluating all restaurant personnel and enforcing food and beverage policies and procedures.
Responsible for the scheduling, growth opportunities and employee development of all front-of-house employees.
Responsible for front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency and profitability.
Attends and participates in any training sessions, departmental meetings, or daily pre-service meetings.
Responsible for all menu updates.
Anticipate and accommodate needs of the guests.
Coaches and develops front-of-house employees by setting clear guidelines and expectations.
Possesses in-depth knowledge of operational systems, including payroll.
Regulates all executive-level POS functions.
Ensures the reconciliation of all end-of-shift financials.
Practical knowledge in the job duties of all supervised employees.
Communicates clearly and concisely with heart-of-house employees during service.
Ensures the completion of all opening and closing procedures as prescribed by company.
Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
Manages server check averages and informs management and staff of necessary areas of improvement.
Complies with Tao-centric food and beverage SOPs.
Works with Purchasing and/or Warehouse Departments to ensure that any necessary operating supplies are procured.
Manages the operational budget and controls expenses, with a focus on sales, supplies, and labor.
Stays highly visible and interfaces with guests on a regular basis to obtain feedback on quality, service levels and overall satisfaction.
Maintains a robust calendar of entertainment events; DJ’s, viewing parties etc. to build brand awareness, excitement, and visit frequency.
Collaborates with the Chef d Cuisine on daily menu specials.
Remains current and connected to industry trends.
Maintains confidentiality of guest information and pertinent departmental data.
Is an advocate of the company’s mission, vision, and values on a consistent basis.
Secondary Duties and Responsibilities:
Ensures the general cleanliness of the front-of-house, and the entire venue.
Ensures that all mechanical systems are in good working order and compliant with all federal, state, and local ordinances.
Participates in reviewing the venue’s monthly Profit & Loss statement.
Ensures Department of Health and company sanitation standards.
Ensures that the venue is compliant with all federal, state, and local laws and regulations, and company policies.
Assists the Director of Tao Group in evaluating Team Members’ job performances and annual performance reviews.
Responsible for discipline in accordance to company policies and procedures.
Assists in overseeing the replacement or repair of all breakage, damage of equipment or furniture.
Builds rapport, commitment and loyalty with customers and associates.
Investigates and responds to all specific customer complaint letters.
Portrays a positive and professional attitude.
Performs other related duties as assigned.
Minimum Education and Qualifications:
Associates’ Degree in Hospitality, Business or equivalent work experience preferred.
Minimum of 5 years hospitality experience as an Assistant General Manager, Restaurant Manager or senior manager within a high-volume environment.
Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills.
Ability to lead, plan and manage change.
Must be organized, self-motivated, and proactive with a strong attention to detail.
Proficient with computers (Microsoft Products), POS and technology.
Excellent written and verbal communication skills.
Excellent organizational and multi-tasking skills.
Intermediate knowledge of Word, Excel, and Outlook.
In lieu of a Degree and previously mentioned experience, 7 years of hospitality management experience in a high-volume environment may be considered.
Competencies:
Learns by listening, observing other team members, and sharing knowledge while leading by example.
Portrays a positive and professional attitude.
Possesses in-depth knowledge of all food and beverage menus and the venue.
Knowledge of Mohegan Sun corporate and department policies and procedures.
Effective utilization of Mohegan Sun evaluation programs.
Works as part of a team and provides help and support to all fellow team members.
Knowledge of Mohegan Sun corporate and department policies and procedures.
Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment.
Training Requirements:
Must complete all appropriate Human Resources Manager Training courses.
Completion of Tao Group Hospitality Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration.
Must develop a thorough knowledge of culinary disciplines and cost factors (labor, food, etc.).
SMART alcohol awareness certification.
Knowledge of Stratton Warren systems.
Understanding of Scheduling and Time & Attendance system and Manager Self Service systems.
Physical Demands and Work Environment:
Must be able to stand, lift and bend for extended periods of time.
Must be able to bend and lift to 50 lbs.
Role may include job duties or tasks requiring repetitive motion.
Exposure to hot kitchen elements or cleaning materials.
Must be able to work and remain focused in a fast-paced and ever-changing environment.
Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.
Must be able to work various shifts and flexible hours.
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.
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