Marketing Operations Manager

3 weeks ago

Cleveland, United States JACK Entertainment Full time

The Marketing Operations Manager, along with the Director of Marketing, will partner with Home Office Marketing, Player Development, and property operational leaders for the creation, implementation, and execution of ClubJACK and Retail Customer programming,Essential FunctionsOversight of the Promotions and ClubJACK teams to include but not limited to team member training, development, and evaluation.Be a champion of team member morale, motivation, open communication, and organizational improvements that streamline procedures, work processes and program effectiveness to increase the productivity and performance of the Promotions and ClubJACK teams, while maintaining program value and overall property vision.Responsible for working with the JACK Entertainment home office team creating and distributing information regarding all promotions, VIP functions, and other marketing eventsOn an infrequent basis, formulate rules (following the guidelines to the state of Ohio), and submit those to Compliance and eventual awareness for the OCCC.Adhering to all promotional rules and regulations, ensuring promotions are executed ethically and fair in accordance with OCCC guidelines and Marketing standard operating procedures.Responsible for the ordering and inventory of all monetary marketing assets including gifts, lottery tickets, TITO tickets and gift-card inventory.Responsible for ordering and maintaining all ClubJACK and promotional supplies such as Loyalty cards, receipt paper and necessary hardware to conduct daily operations.Responsible for department P&Ls, administrative functions, and shift scheduling.Responsible in ensuring staffing levels are appropriate based on each promotion's forecasted business levels.Ensures the Promotions Center and ClubJACK areas is clean, organized and represents a professional environmentShowcases exemplary guest service and resolve marketing operations guest issues within a timely manner.Coordinates promotions and event programming with all appropriate departments; responsible for leading all communications with property leaders for optimal awareness and event execution.Managing all vendor accounts, ensuring proper licensing, maintenance of relationships, and timely issuance of payments for vendor invoices.Contributes to the development of promotions and events on the marketing calendar to drive incremental gues visits, increase player loyalty, and generate revenue within the allocatedResponsible for the execution of all on-site Promotions and Events, including owning the guest experience, monitoring rule compliance, and handling all on-site logisticsResponsible for the execution of all aspects of the ClubJACK program, including coupon management, monitoring guest comping programs made by Supervisors and property promotional redemptionsLicensed and authorized to obtain money from the cage and to distribute promotional prize money on the gaming floor.Assist the Director of Marketing in other assigned dutiesEnsure compliance with all established departmental and companywide policies, the Code of Commitment, procedures and regulatory requirementsFollow all Purchasing guidelines, ensuring all necessary documents are complete and processed in a timely mannerCreate a compliance culture within the organization and foster an environment where team members feel comfortable reporting potential violations or misconduct.Establishes department performance goals, monitoring, and reporting on results for all assigned programs.Maintains confidentiality of all matters regarding guests, team members and the business operationsPerforms administrative duties as required, completes necessary reports, and other related assignments and projects in a timely fashion.Knowledge, Skills & AbilitiesMust be able to work any day of the week and any shift, including holidays and weekends as well as the ability to work extended hours during special events.Must be able to work independentlyMust be able to sit, stand or walk for long periods of time (4 hours or more)Must be able to respond calmly and make rational decisions when handling employee conflicts.Ability to maintain composure and excellent guest relations under all circumstancesMust be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalatorMust be able to lift and carry up to 50 lbs.; and able to stoop, kneel, bend, twist, turn, push, pull, grasp and grip items, sort, tear and have the manual dexterity to operate a computer and other necessary office equipment.Respond to visual and aural cuesAbility to manage multiple objectives and tasks simultaneously and be able to continually assess and re-set priorities.Must be able to tolerate areas containing secondhand smoke, dust, loud noises and bright lightsAbility to speak distinctly and persuasively, and comfortable and adept with public speakingMust be able to read, write, speak, and understand EnglishMaintain upbeat and positive attitude across multiple tasks and environmentsMust present a well-groomed, professional appearance.Education and ExperienceBS/BA in Sales, Marketing, Finance or similar related field preferred.Two (2) to five (5) years in marketing experience in Casino, Hospitality, or Entertainment environment and/or general marketing with a focus on event planning and promotionsMinimum two (2) years of previous leadership experience, including budget preparation, forecasting and expense management.Excellent organization, communication, administrative, managerial skills, problem solving, leadership and analytical skills required.Proficiency in Microsoft Office Suite products is required.Detail oriented and possesses organizational and time management skillsMust be 21 years of ageRequired Certification/LicenseAbility to obtain a Gaming Occupational License within the State of Ohio.

  • Marketing Operations Manager

    1 month ago

    Cleveland, Ohio, United States JACK Cleveland Casino LLC Full time

    Job Title: Marketing Operations ManagerAt JACK Cleveland Casino LLC, we are seeking a highly skilled Marketing Operations Manager to join our team. The successful candidate will be responsible for overseeing the creation, implementation, and execution of marketing programs and events.Key Responsibilities:Partner with the Director of Marketing to develop and...

  • Marketing Operations Manager

    4 weeks ago

    Cleveland, Ohio, United States JACK Entertainment Full time

    Marketing Operations Manager Job DescriptionThe Marketing Operations Manager will partner with Home Office Marketing, Player Development, and property operational leaders to create, implement, and execute ClubJACK and Retail Customer programming.Key Responsibilities:Oversight of the Promotions and ClubJACK teams, including team member training, development,...

  • Marketing Operations Manager

    3 weeks ago

    Cleveland, United States JACK Entertainment Full time

    The Marketing Operations Manager, along with the Director of Marketing, will partner with Home Office Marketing, Player Development, and property operational leaders for the creation, implementation, and execution of ClubJACK and Retail Customer programming, Essential Functions Oversight of the Promotions and ClubJACK teams to include but not limited to...

  • Marketing Operations Manager

    3 weeks ago

    Cleveland, United States JACK Entertainment Full time

    The Marketing Operations Manager, along with the Director of Marketing, will partner with Home Office Marketing, Player Development, and property operational leaders for the creation, implementation, and execution of ClubJACK and Retail Customer programming,Essential FunctionsOversight of the Promotions and ClubJACK teams to include but not limited to team...

  • Marketing Assistant

    3 weeks ago

    Cleveland, United States Make & Model Marketing Full time

    Job Description Make & Model Marketing is looking for a Marketing Assistant to join our team. This position involves providing valuable assistance to the company Co-Founders and Account Manager by performing a variety of digital marketing-related tasks. The ideal candidate would have a great attention to detail, be enthusiastic about digital marketing, and...

  • Marketing Assistant

    2 months ago

    Cleveland, United States Make & Model Marketing Full time

    Job DescriptionJob DescriptionMake & Model Marketing is looking for a Marketing Assistant to join our team. This position involves providing valuable assistance to the company Co-Founders and Account Manager by performing a variety of digital marketing-related tasks. The ideal candidate would have a great attention to detail, be enthusiastic about digital...

  • Sales Representative

    4 weeks ago

    Cleveland, United States No Name Marketing Full time

    This is a remote position. Sales Representative No Name Marketing Greater Cleveland/Akron/Canton Area Company Overview No Name Marketing is a growing digital marketing and IT services company dedicated to helping businesses thrive through innovative solutions. We specialize in ERP and Zoho development IT services web design SEO and social media...

  • Digital Marketing Coordinator

    4 weeks ago

    Cleveland, Ohio, United States Make & Model Marketing Full time

    Job OpportunityWe are seeking a highly skilled and detail-oriented Marketing Assistant to join our team at Make & Model Marketing. This role involves providing valuable support to our Co-Founders and Account Manager by performing a variety of digital marketing-related tasks.The ideal candidate would have a great attention to detail, be enthusiastic about...

  • Assistant Store Manager

    4 weeks ago

    Cleveland, Ohio, United States Petroleum Marketing Group Full time

    Job Title: Assistant Store ManagerAt Petroleum Marketing Group, we are seeking a highly motivated and experienced Assistant Store Manager to join our team. As a key member of our store operations team, you will be responsible for leading the day-to-day operations of our convenience store and gas station.Key Responsibilities:Lead the store team in achieving...

  • Marketing Automation Manager

    2 months ago

    Cleveland, United States Robert Half Full time

    Job DescriptionJob DescriptionMarketing Communications Project ManagerKey Responsibilities:Email Marketing:Lead and enhance email campaigns to drive B2B acquisition, engagement, and retention.Collaborate with stakeholders and agencies to develop campaigns, aligning with business objectives.Manage email content strategies and maintain communication...

  • Operations Manager

    3 weeks ago

    Cleveland, United States Helios Commercial Service Partners Full time

    The Operations Manager will oversee daily processes, managing inbound requests for services, assessing delivery of scope and pricing, and working in congruence with the general manager to ensure strategy is effectively deployed to the field. The operations manager will foremost be a customer service expert. They will strive to ensure all clients' needs are...

  • Operations Manager

    3 weeks ago

    Cleveland, United States Helios Commercial Service Partners Full time

    The Operations Manager will oversee daily processes, managing inbound requests for services, assessing delivery of scope and pricing, and working in congruence with the general manager to ensure strategy is effectively deployed to the field. The operations manager will foremost be a customer service expert. They will strive to ensure all clients' needs are...

  • Operations Manager

    3 weeks ago

    Cleveland, United States Helios Commercial Service Partners Full time

    The Operations Manager will oversee daily processes, managing inbound requests for services, assessing delivery of scope and pricing, and working in congruence with the general manager to ensure strategy is effectively deployed to the field. The operations manager will foremost be a customer service expert. They will strive to ensure all clients' needs are...

  • Operations Manager

    3 weeks ago

    Cleveland, United States Helios Commercial Service Partners Full time

    The Operations Manager will oversee daily processes, managing inbound requests for services, assessing delivery of scope and pricing, and working in congruence with the general manager to ensure strategy is effectively deployed to the field. The operations manager will foremost be a customer service expert. They will strive to ensure all clients' needs are...

  • Market Lead

    1 week ago

    Cleveland, United States Betting Hero Full time

    We Help People. Enjoy Their Experience. Betting With Mobile. About Us: Betting Hero is the leading in-person customer acquisition company in the legal U.S. online gambling industry. Betting Hero partners with top sports betting and online gambling operators across hundreds of venues spanning the U.S. Betting Hero has helped over 500,000 customers at events...

  • Market Lead

    1 week ago

    Cleveland, United States Betting Hero Full time

    We Help People. Enjoy Their Experience. Betting With Mobile. About Us: Betting Hero is the leading in-person customer acquisition company in the legal U.S. online gambling industry. Betting Hero partners with top sports betting and online gambling operators across hundreds of venues spanning the U.S. Betting Hero has helped over 500,000 customers at events...

  • Regional Event Marketing Manager

    3 weeks ago

    Cleveland, United States Leaf Home Full time

    Job DescriptionJob DescriptionPowered by people, Leaf Home's innovative products and services are delivered with convenience, trust, and quality via 200+ regional sales and installation offices along with comprehensive field support offices in New York and Hudson, Ohio. We believe we win together. Leaf Home has been consistently named one of the...

  • Market Insights Manager

    2 weeks ago

    Cleveland, United States Sherwin-Williams Full time

    This role will lead Procurement's efforts to establish and develop the comprehensive processes required to perform a strategic analysis for each of the key raw materials used to produce Sherwin's innovative products. The resulting work product will become a critical input in the development of both short and long-term commodity procurement strategies. This...

  • Senior Manager 1, Field Marketing

    1 week ago

    CLEVELAND, United States Sodexo Full time

    Unit Description: Visual merchandising and social media go hand-in-hand for your marketing plans.Using these tools to support an innovative business makes the job fun. Sodexo is seeking a highly motivated and dynamic Senior Manager 1, Field Marketing to support multiple healthcare units in the Northeast Ohio region. This role will be integral in driving...

  • Market Segment Manager-Flooring Integration

    3 weeks ago

    Cleveland, United States The Sherwin-Williams Company Full time

    Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety...