Credit & Collections Analyst

2 days ago

Kent, United States Leppo Rents Full time
Job Summary:This role is responsible for managing the credit risk for assigned accounts, ensuring timely collection of outstanding receivables, and maintaining positive relationships with key clients. This role requires strong analytical, communication, and organizational skills to manage credit limits, assess creditworthiness, and implement collection strategies to minimize risk and enhance cash flow.

Leppo Rents, a leader in the construction equipment sales and rental business, has been growing coworker careers since 1945. The 'Leppo Way' has been our guiding principles that we have operated on for over 75 years. It is the standard that we hold ourselves to every single day. The Leppo Way is based on the following principles:
  • We Will Meet Our Commitments
  • We Will Be Thorough
  • We Will Make Good Decisions
  • We Will Ask Questions
Why Leppo?
  • 2.5 Weeks PTO your first year
  • Paid Holidays and 1 Floating Holiday
  • Paid Parental Leave and Community Time Off
  • Medical, Dental, HSA, FSA & Vision Insurance within 30 days
  • Rewards, Recognition, Performance-Based Company-Wide Bonuses, Milestone Anniversary Gifts, and Quarterly Lunches
  • Company Paid Life Insurance/AD&D & Employee Assistance Program
  • Company Paid Short Term Disability & Long-Term Disability
  • 401K Plan + Match
  • Paid Training and Development
  • Discounts on products and services
Key Responsibilities:
  1. Collections Management
    1. Monitor accounts receivable follow up on past-due accounts and negotiate payment plans as necessary.
    2. Document all collection activities in the company's ERP system (Full Circle).
    3. Stay updated on industry trends and best practices in collections management.
    4. Prepare regular aging reports on the status of delinquent accounts and collection efforts.
  2. Customer Relations
    1. Handle customer inquiries and disputes regarding invoices and payments.
    2. Provide exceptional customer service to resolve issues and maintain positive relationships with customers.
  3. Process Improvement
    1. Implement effective collection strategies to minimize bad debt.
    2. Assist with the Review and update of credit policies and procedures.
    3. Communicate with sales staff and internal support departments to resolve disputes and past due invoices to minimize and eliminate recurring disputes.
    4. Participate in cross-functional projects to improve credit and collections processes.
    5. Provide support during internal and external audits.
  4. Creditworthiness
    1. Evaluate credit applications and determine creditworthiness references, credit reports, and other pertinent information to authorize new customers within company guidelines.
    2. Set and adjust credit limits based on credit score.
    3. Identify and escalate high-risk accounts to management.
    4. Collaborate with sales and operations to manage credit risk.

Education/Experience:
  • BA in Accounting, Business, or related field required.
  • 3+ years of previous collections experience required.
Skills and Abilities:
  • Strong communication and interpersonal skills.
  • Must have problem-solving skills with a focus on customer satisfaction.
  • Proficient in Microsoft Office Suite (Word, Outlook)
  • Intermediate to Advanced level Excel experience
  • Must have experience working with accounting systems (ERP systems)
Working Conditions:
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
  • This position requires but is not limited to lifting, bending, twisting, pulling, pushing, listening, and speaking with internal and external clients.

Leppo Rents is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Leppo Rents is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.

Who We Are: Since1945 Leppo Rents has been serving the compact construction market in Northeast Ohio, Alabama, and Florida. We are a proud Bobcat, JLG, Hydro Mobile, and Doosan dealer with approximately 250 employees, eight different retail locations throughout Northeast Ohio and, recently, two each in Alabama and Florida.

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