Global Account Director

2 weeks ago

Miami, United States MEWS Full time
Can you help us change the world?

It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.

We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...

About the role

First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role - especially at a rapidly growing company like Mews - but if we had to distil it down to a job description (which we do because this is a job description), it would be this:

We are looking for an experienced and dedicated Global Franchise Brand Director to join our team and lead the growth of one of our global hotel franchise brand customers. This role requires someone with a strong background in managing complex customer relationships and guiding teams to achieve ambitious targets.

As the Global Account Director, your key responsibilities will include overseeing account management and growth of one of our largest hotel customers, developing sales strategies, executing projects in a collaborative environment, and building and managing a team of people who will work with you to execute your strategy. You will also work closely with internal and external senior stakeholders to build and maintain strong partnerships.

The ideal candidate is proactive, detail-oriented, and curious, with a deep understanding of the hospitality industry. Success in this role will depend on your strategic insight, clear communication, commitment to excellence, and dedication to providing exceptional customer experiences on a global scale.
Your mission, should you choose to accept it:
  • Coach and manage a team focused on the success of a global hotel franchise brand (including sales, account management and project management).
  • Own the customer revenue growth strategy + delivery of value realization through a mutually committed customer success plan.
  • Managing expectations, commitments and delivery on requirements for the customer (internally and externally).
  • Manage customer performance, create forecasting and manage health/risk..
  • Responsible for customer management and growth through opportunity identification adoption, expansion and renewal.
  • Nucleus for the customer. Regulates the customer interactions/activities across their entire journey with Mews
  • Drive synergy and accountability for customer experience/journey (internal and externally) - through hyper collaboration with Product, Sales, Tech, Deployment, Support, Marketing, Finance and Ops.
  • Executive communication and governance - through business review, executive commitments, advisory boards etc. (internally + externally).
  • Facilitate a "one business" approach to driving customer growth relentlessly.
You'll be a great fit if you bring a few of the below with you:
  • Track record of leading and building high performing teams (5+) in the Enterprise Segment ($10million ARR +) with Franchise Businesses
  • Track record of growing Global Enterprise Account customers and selling SaaS (Software-as-a-Service) products
  • Track record of exceeding multi-million dollar revenue and adoption targets with Enterprise Account Customers.
  • Confident in engaging with stakeholders at every level, from internal team members and vendors to executives and brand representatives, ensuring clear and impactful communication.
  • In depth understanding of the how enterprise franchise businesses operate and managing across multi levels of stakeholders including executive level relationships.
  • Known for a keen attention to detail while keeping a strategic view, demonstrating resourcefulness, risk management, and a positive attitude.
  • Demonstrated ability to approach challenges with a structured and methodical mindset, proactively anticipating issues, and implementing effective solutions through strong critical thinking and organizational skills.
Role Competencies:
  • Consultative - Focuses on creative value and trust by exploring customer needs through deep discovery and collaboration. You will consultatively frame the problems to uncover the right solution fit through an achievable program of change, using your expertise to provide professional solutions and guidance as a trusted advisor to the customer.
  • Interpersonal Intelligence - The ability to understand, interact and influence effectively with others to inspire confidence and respect. Superior verbal and non-verbal communication skills, the ability to note distinctions amongst others and how they work, sensitivity to other moods and temperaments, and the ability to entertain multiple perspectives.
  • Strategic Execution - Demonstrates the ability to create, implement and execute strategic planning with the customer to reach customer goals, delivery growth and realisation of value in the partnership. Comprises the daily structures, systems, processes, and governance to set the customer up for success. Embraces the ability to stay laser-focused on strategic execution with clear delivery on value and growth.
  • Industry and Business Matter Understanding - Proven understanding and senior knowledge of the industry, markets and business. Secure relationships through demonstration of specialism.
What's in it for you?

Did you know that Mews was voted the Best PMS of 2024 and has previously held the title of Best Place to Work in Hotel Tech for two consecutive years? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:
  • Participation in the Company shares program
  • Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.
    (No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
  • Flexible Benefits via the ThanksBen platform
  • Unlimited paid holiday (no, this is not a typo)
  • Wellness Wednesday's (once a month, the whole company enjoys a day where you can attend to your own well-being)
  • Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us)
  • Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
  • Regular team events and socials


Who is Mews?

We want to get to know you, so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.

Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.

From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.

Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.

Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.

Life at Mews

That's what we do, but what about who we are? Mews' culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You'll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you'll always be able to rely on those around you.

Yes, we're ambitious and we move fast, but we know the value of fun and taking a breather. Every month we have a Wellness Wednesday, a day off that you can use to boost your health, whether that's a long lie-in, a trip to the gym, or anything in between. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team.

To get more of an idea what life at Mews is like, check out our Instagram .

We're guided by our five key values; if you see yourself in them, it's time to get in touch.

Everyone is welcome at Mews

To reimagine the art of hospitality, we need teams who represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. Embracing different perspectives, trying new things and feeling safe to bring your authentic self to work. If this sounds like you and you're ready to join a global, innovative, and exciting community, we'd love to hear from you

One very important note....don't hold back Even if you think you don't meet 100% of the criteria listed in this job role, we still encourage you to apply. We believe that everyone should have equal access to opportunities and want to ensure we provide an inclusive experience, so do let us know if there is anything else we can do to support your application process. We can't wait to hear from you

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