General Manager

2 weeks ago

Duluth, United States Intralot Full time

INTRALOT is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value-added services to 10+ state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, INTRALOT offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.

Position Overview

In this role, you will plan, direct, or coordinate the operations of site to support Lottery customer. Key duties and responsibilities include communicating with the Customer, managing daily operations, proposing and implementing strategy and people management.

Intralot offers a competitive benefits package that includes:

Medical, Dental & Vision Insurance

6% 401k Match

Paid Holidays & Vacation

Paid Sick, Short/Long Term Disability

Employee Assistance Program

Maternity/Paternity Leave

Discount Programs

Requirements

Bachelor’s degree

Five (5)+ years of experience in operations management required.

Two (2)+ years technical management experience required.

Logistics and field service management experience required.

Technical enterprise systems background/experience desirable.

Must possess valid documentation to establish identity and U.S. employment eligibility.

Knowledge, Skills and Abilities

Experience managing exempt and non-exempt level employees.

Knowledge of organizational structures, business functions, policies, procedures, legal issues, and state statutes

Demonstrate highly developed organizational, interpersonal relationship, oral and written communication skills

Ability to effectively interact and motivate staff

Ability to plan and prioritize work.

Responsibilities:

Supervise Operations, Field Service, Call Center, and the other day-to-day operating functions of the Business Unit.

Work closely with the Operations Vice President and customer on initiatives and serve as chief communicator with internal and external stakeholders.

Formulate and implement the corporate strategic direction that will lead to the success of the Business Unit.

Execute identified short- and long-term goals and objectives of the organization, as directed by Senior Management.

Prepare, implement, and manage budgets, meeting monthly goals and objectives

Understand the expectations and service needs of the client and make every attempt to meet or exceed them through strong planning and effective communication

Develop effective and constructive relationships with client to gain trust and foster a strong working relationship

Other duties may be assigned

Employment Eligibility Verification

Must possess valid documentation to establish identity and U.S. employment eligibility

Security Requirements

Submission to, and ability to pass, a thorough pre-employment background check by Intralot, Inc. and the required State Lotteries is a requirement of employment. A pre-employment drug screening is also a requirement.

Intralot, Inc. is an Equal Opportunity Employer

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