Operations Manager

3 days ago

Virginia Beach, United States OrthoVirginia Full time
JOB SUMMARY

Primary for patient experience and/or provider service delivery and satisfaction within assigned sites/functional areas. Will cover multiple disciplines. Accountable for ensuring frontline leaders within assigned site/function informed and enabled to lead direct teams as required. If role includes direct reports who are frontline team members, all responsibilities and tasks listed for of a frontline leader apply.

ESSENTIAL FUNCTIONS AND OBJECTIVES

  • Direct Manager Responsibilities: Drives the full employment life cycle experience for all direct reports. Performs selection and placement tasks for open positions, fulfills onboarding actions, assesses and strengthens individual engagement and productivity. ensures performance goals are defined and understood, coaches for ongoing development, conducts regular one-on-one meetings, including formal touchpoints and formal reviews, makes compensation recommendations and follows defined processes to implement, addresses performance and/or behavior gaps promptly, escalates to performance improvement plans and/or dismissal when appropriate following OrthoVirginia policies and practices, conducts offboarding tasks.
  • Patient Satisfaction and Experience: Primary leader accountable for the overall patient experience in all sites/functions assigned. This includes setting performance standards for Managers to deliver through their teams, assessing patient flow through facility, and implementing any OV enterprise-wide practices identified. Responsible for ensuring facility meets OrthoVirginia standards, including display of currently approved marketing materials.
  • Provider Relationship and Service Delivery: Primary relationship manager with providers within assigned sites/functions proactively identifying staffing, facility, and patient care improvements to ensure providers able to deliver high quality patient care; handle escalated staffing, facility, or process matters from physicians. Monitors provider schedules set by frontline leaders with view to ensuring staffing models appropriate.
  • Financial Performance: Primary leader responsible for the financial health of sites/functions assigned. Monitors spending practices, prepares initial budget for review and consolidation with regional budget, tracks patient volume and revenue, responsible for identifying opportunities to increase profitability and revenue within assigned sites/functions.


•Facilities Management: Primary leader responsible for facilities management in assigned sites. Ensures relationship with appropriate facilities vendors in place based on lease/ownership of clinic and appropriate services are provided. Accountable for ensuring appropriate security for site in place; including oversight of access, identifying and addressing any site needs. Understands/monitors maintenance and cleaning schedules for property. Plans facility painting, flooring, and office equipment repairs/refreshes as needed. Receives and addresses escalated matters from front-line leaders. Monitors standards set by OrthoVirginia overall from a branding/signage perspective and ensures changes required implemented within each clinic. Operations Directors oversee the lease agreements.
  • Supply and Equipment Management: Primary leader responsible for the supply management within sites/functions assigned. Identifies supply needs, plans budget and ordering cadence to meet needs, defines and implements supply storage and utilization within sites/functions assigned. Leverages defined vendors to ensure consistent and cost-effective pricing and deliver. Oversees equipment utilization and maintenance. Supply Chain team within Finance provides protocols and spending limits.
  • Employee Engagement: Responsible for ensuring site/function team environment is positive and productive. In partnership with front-line leaders, builds a team environment that is positive and productive. Reinforces OV enterprise-wide messages by enabling and empowering front-line leaders to cascade information to teams, translating organizational messages into messages aligned to the team audience.


•ComplianceOrthoVirginia Defined and Regulatory: Primary leader accountable for compliance with organizational policies, accreditation standards, governmental regulations, and professional standards of care/operations as defined by and communicated through Functional Leadership (Quality/Safety, Operations Director)
  • Credentialing: Primary leader accountable for ensuring new provider credentialling and existing provider renewals are in place.
BASIC JOB REQUIREMENTS

Education: BA/BS Degree in business, health administration, finance and accounting preferred, or related field or equivalent experience; MBA or MHA preferred

Experience: 35 years in related healthcare role, achieving senior/experienced level for area of specialization, preferably in a health care environment

Knowledge, Skills and Abilities:
  • Functional / Technical Skills: Based on area of leadership, functional and technical skills required. For example, if leading an imaging team only, will be required to have that technical background and expertise
  • Communication: Demonstrates strong communication skills. Able to translate strategic direction of organization into clear objectives and expectations for frontline leaders and frontline employees. Able to engage in active listening, both responding to needs of others while ensuring key messages are shared. Empowers and coaches others to deliver skilled communication. Skilled at communicating and influencing own management.
  • Customer Service: Highly developed customer service leadership skills, deep understanding and experience of productivity monitoring tools to identify and address team productivity gaps, pursuing excellence and efficiency throughout patient experience.
  • Collaboration: Strongly people oriented with ability to ensure work required completed through influencing, teamwork, and collaboration with own team members, manager, peers, and stakeholders. While collaborative, also able and willing to work independently, overcoming resistance and barriers.
  • Leadership skills: Able to provide clear and unambiguous instruction and guidance to leaders of others, notes performance successes and performance gaps promptly, applies compassion without sacrificing excellence.
  • Pace of work: Able to work in a high paced, high volume work environment, maintaining a team culture that balances both operating with urgency and maintaining a steady, reliable environment.
  • Process oriented: Embraces defined processes, ensuring self and team are aligned, addresses any training needs or performance gaps to ensure compliance, identifies process improvements.
  • Financial: Possesses solid understanding of budgeting and planning, expense management, and revenue generation.
Working Conditions:
  • Must be able to travel from clinic to clinic based on specific geography assigned.
  • Must be able to manage both regular walking and moving, along with ability to sit for periods of time; must be able to lift up to 25 pounds.
  • Must be able to use appropriate body mechanics techniques when lifting and/or performing desk duties.
  • Adequate hearing to perform duties in person and over telephone.
  • Must be able to communicate clearly to patients in person and over the telephone.
  • Visual acuity adequate to perform job duties, including reading materials from printed sources and
    computer screens.


Pre-Employment background check, drug screen and TB test required for all new hires.

OrthoVirginia, Inc. is an Equal Opportunity Employer.

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