Vehicle Delivery Operations Specialist

4 months ago

Natick, United States Lucid Motors Full time $29
The role of the Delivery Operations Specialist is to ensure a smooth and seamless process leading to an exceptional customer experience for every delivery within their studio.  This role will be responsible for preparing the vehicles for delivery, prepping necessary customer paperwork with a focus on highest degree of accuracy, and helping execute all steps necessary throughout the delivery day.  We prioritize a world-class customer service experience, and our Delivery Operations Specialist play a key role in continuing to build upon the Lucid Motors brand through their organization and support of the sales team throughout the delivery day.

Our ideal candidate has an unwavering commitment to the accurate collection and recording of customer information and possesses demonstrable interpersonal and communication skills. You are meticulously detailed, well-organized, and understand the critical nature of setting daily priorities. You are an active listener, attentive and articulate, capable of balancing the technical (mind) with the creative (heart) that helps customers on their journey with Lucid.

The Delivery Operations Specialist role combines operations and customer service requiring a high degree of detail orientation and passion for providing an exceptional customer experience.  

Quality Assurance
  • Perform and verify vehicle intake inspection and ensure inbound cars comply with quality standards per Lucid’s defined quality intake assessment.
  • Liaise with Service team in case of required repair work.
Delivery Support 
  • Prepare vehicle and delivery area for the customer delivery experience.
  • Print, prepare, audit, and upload required paperwork to complete delivery and register vehicle.
  • Support Delivery Associate with ceremony.
  • Supporting delivery orientations as required.
  • Assist with daily operations as needed.
Inventory Management
  • Monitor and manage the locations physical vehicle inventory by partnering with internal allocations team to inform of needs and gaps.   
  • Ensure inventory is well-maintained and appealing.
  • Coordinate with internal teams for inventory vehicle requests as needed.
Logistics Coordination 
  • Track status of built-to-order / inbound inventory vehicles and work with logistics and transportation teams in case of delays.
  • Update Sales team on status of vehicle readiness.
  • Requesting and tracking final mile vehicle requests for customer transport or relocations.
Qualifications
  • 2+ years of professional experience in operations or support role.
  • Passion for a fast-paced, high-growth environment.
  • Detail-oriented and focused on providing great experiences by improving efficiencies.
  • Self-starter and quick thinker with high attention to detail who thrives in ambiguous and rapidly changing situations.
  • Excellent interpersonal and organizational skills with the ability to relentlessly prioritize.
  • Willingness to be hands-on with all delivery operations.
  • Ability to work evenings and weekends in a retail environment
  • Valid driver’s license with no suspensions within the past year
  • Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation
Preferred:
  • Proficiency with Salesforce or other CRM.
  • Prior experience in the automotive sector.
  • A Bachelor’s degree is preferred, or equivalent experience in business, marketing or related discipline
Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.  (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)Base Pay Range (hourly)$29—$29 USD

About Lucid Motors:

Lucid Group, Inc. is an American electric vehicle manufacturer headquartered in Newark, California, United States. Lucid's other divisions include energy storage, and original equipment manufacturing. The company was founded in 2007. As of September 2021, its first car, Lucid Air, is in production with deliveries expected in October 2021.

  • Vehicle Delivery Operations Coordinator

    2 weeks ago

    Natick, Massachusetts, United States Lucid Motors Full time

    Job DescriptionJob Summary: We are seeking a highly skilled and detail-oriented Delivery Operations Specialist to join our team at Lucid Motors. As a key member of our operations team, you will be responsible for ensuring a smooth and seamless delivery process for our customers.Key Responsibilities:Quality Assurance: Perform and verify vehicle intake...

  • Delivery Operations Specialist

    4 weeks ago

    Natick, United States Lucid Motors Full time

    Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era...

  • Delivery Operations Specialist

    3 weeks ago

    Natick, Massachusetts, United States Lucid Motors Full time

    About Lucid Motors Lucid Group, Inc. is an American electric vehicle manufacturer headquartered in Newark, California, United States. Lucid's other divisions include energy storage, and original equipment manufacturing. The company was founded in 2007. As of September 2021, its first car, Lucid Air, is in production with deliveries expected in October...

  • Automotive Delivery Operations Specialist

    2 weeks ago

    Natick, Massachusetts, United States Lucid Motors Full time

    About the RoleThe Delivery Operations Specialist plays a critical role in ensuring a seamless and exceptional customer experience for every delivery within our studio. This position is responsible for preparing vehicles for delivery, prepping necessary customer paperwork with a focus on accuracy, and executing all steps necessary throughout the delivery...

  • Luxury Automotive Delivery Operations Specialist

    3 months ago

    Natick, United States Lucid Motors Full time $29 - $36

    The role of the Delivery Operations Specialist is to ensure a smooth and seamless process leading to an exceptional customer experience for every delivery within their studio. This role will be responsible for preparing the vehicles for delivery, prepping necessary customer paperwork with a focus on the highest degree of accuracy, and helping execute all...

  • Vehicle Reconditioning Specialist

    2 weeks ago

    Natick, Massachusetts, United States CarMax Full time

    Job Summary: As a Vehicle Reconditioning Specialist at CarMax, you will play a critical role in ensuring that our vehicles meet the highest standards of quality and appearance. Your attention to detail and ability to work efficiently will be essential in conducting cosmetic inspections, quality inspections, and performing various vehicle preparation...

  • Vehicle Operations Coordinator

    3 weeks ago

    Natick, Massachusetts, United States Mercedes-Benz of Natick Full time

    Join Our Team as a Vehicle Operations CoordinatorMercedes-Benz of Natick is seeking a dedicated full-time Vehicle Operations Coordinator to enhance our esteemed team.Key Responsibilities:1. Welcome customers arriving at the Service Drive.2. Ensure seamless and efficient vehicle movement within the Service Drive and dealership premises.3. Assist in the...

  • Customer Experience Delivery Specialist

    2 weeks ago

    Natick, Massachusetts, United States Carvana Full time

    Carvana is seeking Customer Service Delivery Advocates with at least 2 years of experience in customer-facing roles. As a leading player in the used automotive retail sector in the U.S., Carvana is dedicated to enhancing customer satisfaction and transforming the vehicle purchasing experience. If you possess enthusiasm, energy, and self-motivation, this...

  • Customer Service Delivery Specialist

    1 week ago

    Natick, Massachusetts, United States Carvana Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Delivery Advocate. As a key member of our Market Operations team, you will play a vital role in delivering exceptional customer experiences and representing our dynamic brand in a variety of ways.Key ResponsibilitiesVehicle Delivery: Safely...

  • Customer Experience Delivery Specialist

    2 weeks ago

    Natick, Massachusetts, United States Carvana Full time

    Carvana is seeking Customer Service Delivery Advocates with at least 2 years of experience in customer interaction. As a leading used car retailer in the U.S., Carvana is dedicated to enhancing customer satisfaction and transforming the vehicle purchasing experience. If you are motivated, enthusiastic, and possess a strong work ethic, this role may be ideal...

  • Customer Service Delivery Specialist

    1 week ago

    Natick, Massachusetts, United States Carvana Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Delivery Advocate. As a key member of our Market Operations team, you will play a vital role in delivering exceptional customer experiences and representing our dynamic brand in the field.Key ResponsibilitiesVehicle Delivery: Safely transport...

  • Vehicle Service Specialist

    4 months ago

    Natick, United States VIOCF Full time

    We welcome all types of talent – no matter your background or experience. Wherever your confidence level is, we’ll make sure you’re trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self-made success. That’s...

  • Vehicle Service Specialist

    2 weeks ago

    Natick, United States Valvoline Instant Oil Change Full time

    We welcome all types of talent – no matter your background or experience. Wherever your confidence level is, we’ll make sure you’re trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self-made success. That’s...

  • Delivery Driver

    3 weeks ago

    Natick, United States Total Wine Full time

    About the role As a Delivery Driver/Merchandiser/Digital Order fulfillment team member, you play an essential role in the customer service experience providing a best-in-class delivery experience. You will deliver the customers' purchases in a fast, safe and professional manor, build relationships and maintain Total Wine & More's brand beyond the store....

  • Client Service Delivery Specialist

    2 weeks ago

    Natick, Massachusetts, United States Carvana Full time

    Carvana is seeking dedicated Customer Advocates with at least 2 years of experience in customer service roles. As a leading player in the used automotive retail sector in the U.S., Carvana is focused on enhancing customer satisfaction and transforming the vehicle purchasing experience. If you possess enthusiasm, energy, and self-drive, this role may be an...

  • Senior Vehicle Mechanical Engineer

    1 week ago

    Natick, Massachusetts, United States Exponent Inc. Full time

    About Exponent Inc.We are a leading engineering and scientific consulting firm with a rich history of solving complex challenges for our clients. Our team of experts is dedicated to delivering exceptional results and making a positive impact on the world.Our OpportunityWe are currently seeking a highly skilled Senior Vehicle Mechanical Engineer to join our...

  • Senior Vehicle Mechanical Engineer

    2 weeks ago

    Natick, Massachusetts, United States Exponent Inc. Full time

    About Exponent Inc.We are a leading engineering and scientific consulting firm with a rich history of solving complex challenges for our clients. Our team of experts is dedicated to delivering exceptional results and making a positive impact on the world.Our OpportunityWe are currently seeking a highly skilled Senior Vehicle Mechanical Engineer to join our...

  • Customer Service Delivery Advocate

    7 days ago

    Natick, Massachusetts, United States Carvana Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Delivery Advocate. As a key member of our Market Operations team, you will play a critical role in delivering exceptional customer experiences in your market.Key ResponsibilitiesDeliver vehicles to customers' doors with our custom car...

  • Facility Operations Specialist

    2 weeks ago

    Natick, Massachusetts, United States Ladgov Corporation Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Facility Operations Specialist to join our team at Ladgov Corporation. As a key member of our operations team, you will be responsible for ensuring the cleanliness and sanitation of our food processing facilities, as well as assisting with the maintenance and operation of our equipment.Key...

  • Manufacturing Operations Specialist

    2 weeks ago

    Natick, Massachusetts, United States Ladgov Corporation Full time

    Job SummaryWe are seeking a highly skilled Manufacturing Operations Specialist to join our team at Ladgov Corporation. As a key member of our production team, you will be responsible for ensuring the cleanliness and sanitation of food processing assets in production areas, as well as assisting with the setup and breakdown of food processing equipment and...