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Hotel Assistant Front Office Manager
4 months ago
The Hilton Anchorage Hotel is hiring Be a part of a dynamic team by applying with us today
With a distinguished history as the largest hotel in Alaska, the Hilton strives to be a destination hotel for our guests to enjoy our rooms or share their milestones in any of our spacious event areas. Our personalized service, attention to detail, and independent mindset differentiate us from our competitors.
Job Description:
Assistant Front Office Manager Job description
Job purpose of the Assistant Front Office Manager is to provide guidance and leadership as the Asst. Front Office Manager, ensuring the delivery of consistent quality customer service.
Job description:
The Assistant Front Office Manager should know about all operational procedures, from reservations, front desk, bellman/drivers and housekeeping, as well as all emergency procedure, in order to resolve efficiently all challenges that could be presented during times when the Front Office Manager and other departmental managers are not on the property.
Key duties/responsibilities of Assistant Front Office Manager:
- Assist in the day-to-day operation of the hotel front office.
- Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels.
- Assign, coordinate, and supervise work activities of Front Desk Agents.
- Ensure work is completed to include, shift closings, room deposits, refunds and rebates.
- Train and develop Front Desk Agents. Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures.
- Prepare and conduct Front Desk meetings and resolve issues.
- Perform house counts and review daily arrivals, identify potential problems in rooms’ activity and take appropriate action.
- Provide information and direction to staff to achieve 100% occupancy.
- Review and resolve dispute accounts and Housekeeping discrepancies.
- Prepare a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift.
- Perform check-in and out procedures at the desk.
- Take personal responsibility for correcting customer service problems.
Qualifications/Requirement:
- Prior experience in hospitality of at least 2 years, with supervisor responsibilities and Operational knowledge.
- The candidate should have a good presence and excellent customer service skills.
- Microsoft Office knowledge is essential.
- Should be able to lift up to 50lbs in order to assist bellman if it’s necessary.
- Valid driver's license.
- Shift may not be limited to 40 hours a week, depending on hotels need.
