Front Desk Representative

5 days ago

Charlottesville, United States Luxura Part time $18
About Luxura Med Spa:
Luxura Aesthetic Medical Spa offers a range of premium beauty and wellness services tailored to our clients’ aesthetic and therapeutic needs. Our team is dedicated to providing exceptional client experiences through high-quality treatments and a client-focused approach.

Ideal Candidate:
  • Previous Spa or Med Spa experience. 
  • Front Desk Experience. 

Responsibilities:
  • Ensures the Luxura and "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
  • Adheres to policies of the facility and Arch Amenities Group.
  • Reports any incident or accident to the Facility Manager.
  • Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
  • Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
  • Maintains a monthly inventory of supplies and or products, when applicable.
  • Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
  • Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
  • Greets each and every guest with a smile and direct eye contact.
  • Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
  • Uses time efficiently throughout shift by checking equipment, locker rooms,  inventory, etc.  Ensures proper coverage when it's necessary to leave the area.
  • Keeps area clear of clutter and personal effects.
  • Informs co-worker(s) of pertinent information at the end of the shift.  Maintains and updates staff communication book.
  • Informs facility manager of any member, guest, or facility issues.
  • Enrolls members and guests in programs.  Makes reservations for spa services and personal training, when applicable.
  • Receives payments for goods and services and properly accounts for the money.  Reconciles daily sales, deposits, and receipts, when applicable.
  • Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
  • Additional duties as assigned.

Qualifications:
  • High School diploma but college degree preferred.
  • Customer service experience
  • Previous experience handling money
  • Excellent communication, customer service skills, and work ethic
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Professional manner, discretion, and appearance
  • Excellent verbal and written skills
  • Energetic, enthusiastic and motivational
  • Strong team player
  • Proficient in appropriate computer skills and office equipment
  • Ability to lift 25 lbs.
  • Availability to work nights, weekends and holidays
  • Availability to stand for long periods of time
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
 Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.

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