Patient Experience Coordinator
4 days ago
Position Purpose: Your focus will be on actively engaging patients, ensuring their positive experience with Wellbox, and fostering their continued care. This role emphasizes excellent customer service, empathetic communication, and creative problem-solving to ensure patients are satisfied with Wellbox and our services. A key component of this role is effective phone skills, as there will be regular communication with patients over the phone. To be successful in this role you should be comfortable speaking with patients, listening to their concerns, and providing clear, supportive guidance to enhance their overall experience with our services.
Essential Functions:
- Serve as a primary point of contact for patients with non-clinical questions or concerns, providing a welcoming presence.
- Address patient questions, concerns, and special requests with empathy and professionalism.
- Address patient concerns promptly and professionally, escalating issues when necessary.
- Manage and conduct patient satisfaction survey campaigns and follow up on feedback to resolve issues or improve patient experience.
- Assist the Clinical Delivery team by conducting outreach and supplemental care to patients.
- Re-engage patients who have been disenrolled from the program.
- Work to continuously improve the patient experience by identifying opportunities for enhancements.
- Coordinate with Wellbox departments to ensure trends in patient feedback provide improvement in our workflows and processes.
Required Education and Experience:
- Must be a Certified Medical Assistant (CMA)
- Must reside and work in the continental US
- Must have two years of experience in a healthcare setting
- One or more years experience working in a Patient Experience or Patient Engagement role
- Sales and customer service experience
- Hands-on experience and comfort with Electronic Medical Records
- Experience using Microsoft Office products such as Teams, Outlook, and Excel
Work Environment We’re dedicated to offering our patients the best care experience possible. A wired, high-speed internet connection and a private space free from outside noise and distractions, including noise and distractions from pets or children, and that complies with HIPAA privacy laws is required.
-
Patient Experience Specialist
7 days ago
Jacksonville, United States Wellbox Full timeWellbox is a growing healthcare company focused on improving lives through comprehensive virtual care solutions. We are looking for a highly motivated candidate with strong customer service experience to join our team. As a key point of contact for patients, you will be essential in ensuring a positive and supportive experience, demonstrating empathy and...
-
Patient Experience Specialist
2 weeks ago
Jacksonville, United States Wellbox Full timeDescription:Wellbox is a growing healthcare company dedicated to helping people live healthier, happier lives. We do this by providing comprehensive and preventative virtual care solutions that are delivered by an elite, experienced team. Without our incredible team, we wouldn’t be able to make the positive impact that we have. Their consistent efforts...
-
New Patient Coordinator
4 months ago
Jacksonville, United States Jax Spine & Pain Centers Full timeJob Summary:This position is responsible for managing our New Patient Coordinators. This position will oversee all new patient referrals, the scheduling process, insurance verifying requirements, ensuring the team is providing excellent care, collaborating effectively with all departments, and cultivating a nurturing atmosphere. The New Patient Care Manager...
-
Patient Scheduling Coordinator
1 week ago
Jacksonville, Florida, United States Ascension Full timeOverviewA patient scheduling coordinator plays a vital role in the healthcare industry, ensuring that patients receive timely and efficient care.About AscensionAscension is a leading non-profit, faith-based national health system with over 134,000 associates and 2,600 sites of care across 19 states.The RoleWe are seeking a Patient Scheduling Coordinator to...
-
Patient Intake Coordinator
4 weeks ago
Jacksonville, United States Serenity Healthcare, LLC Full timePatient Intake CoordinatorOnsite - Jacksonville, FLNow more than ever, people are strugglingwith a variety of mood disorders including but not limited to depression and anxiety. We can help all of these people! Serenity is seeking a Patient Intake Coordinator, who will primarily be helping patients understand the lifesaving benefits of medication, TMS, and...
-
Patient Intake Coordinator
2 months ago
Jacksonville, United States Serenity Healthcare, LLC Full timePatient Intake CoordinatorOnsite - Jacksonville, FLNow more than ever, people are strugglingwith a variety of mood disorders including but not limited to depression and anxiety. We can help all of these people! Serenity is seeking a Patient Intake Coordinator, who will primarily be helping patients understand the lifesaving benefits of medication, TMS, and...
-
Patient Care Coordinator
4 weeks ago
Jacksonville, United States Sanitas Full timeJob DetailsJob LocationJacksonville - Windy Hill - Jacksonville, FLEducation LevelHigh SchoolTravel PercentageNegligibleDescription"Sanitas is a global healthcare organization expanding across United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract...
-
Patient Services Coordinator
4 days ago
Jacksonville, Florida, United States UF Health Full timeAbout the Role:The Patient Services Coordinator will play a vital role in providing exceptional patient care and administrative support to UF Health. This role involves a range of responsibilities, including data entry, scheduling, and customer service.Key Responsibilities:Prepare and maintain accurate patient records, adhering to established...
-
Patient Services Coordinator
4 days ago
Jacksonville, United States CORA Physical Therapy Full timePatient Services Coordinator Ignite Your Career With CORA!As a Patient Services Coordinator at CORA, you’ll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll...
-
Patient Care Coordinator
2 months ago
Jacksonville, United States HearingLife Full timeOverview : Who WE Are: HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is...
-
AVP Patient Experience
1 month ago
Jacksonville, United States UF Health Full timeOverview The Associate Vice President Patient Experience will oversee the planning, development and ongoing activities, services, measurement/training, and education related to service delivery and patient satisfaction throughout the organization. This role will provide thought leadership and subject matter expertise, aligned to all initiatives, policies,...
-
Patient Experience Advocate
1 week ago
Jacksonville, Florida, United States Serenity Healthcare Full timeJob OverviewSerenity Healthcare is seeking a Patient Experience Advocate to promote the right medical solution through problem solving and connection with our patients.ResponsibilitiesProvide support and compassion to patients ensuring a positive experience.Educate patients on treatment options offered by Serenity, fostering a culture of patient-centric...
-
Lead Oncology Patient Coordinator
1 week ago
Jacksonville, Florida, United States University of Florida Health Full timeAbout the RoleUniversity of Florida Health seeks a highly skilled and compassionate Lead Oncology Patient Coordinator to join our multidisciplinary team. In this pivotal role, you will play a critical part in ensuring seamless care coordination for patients with surgical oncology needs across the entire care continuum.Key ResponsibilitiesCare Coordination:...
-
Patient Care Coordinator
4 days ago
Jacksonville, Texas, United States Christus Health Full timeAbout the RoleWe are seeking a skilled and compassionate Patient Care Coordinator to join our team at Christus Health. This is a full-time opportunity that requires excellent communication skills, a passion for delivering high-quality patient care, and a commitment to teamwork.About YouTo be successful in this role, you will have a Bachelor of Science Degree...
-
Care Coordinator for Hospice Patients
1 week ago
Jacksonville, Florida, United States Res-Care, Inc. Full timeOverviewWe are seeking a compassionate Care Coordinator to join our team in delivering exceptional care to patients and their families. As a Registered Nurse Case Manager, you will play a vital role in providing direct care and coordinating with the interdisciplinary team to ensure an optimal care experience.
-
Jacksonville, Florida, United States Baptist Health - Florida Full timeBaptist Health in Florida seeks a highly skilled Registered Nurse, Case Manager to join its team at Baptist Medical Jacksonville. As a key member of the In-Patient Case Management Department, you will be responsible for delivering exceptional patient care and ensuring seamless transitions from hospital to post-acute settings.This is a Full-Time Days...
-
Patient Experience Liaison
1 week ago
Jacksonville, Florida, United States Wellbox Full timeJob OverviewAt Wellbox, we're committed to delivering exceptional virtual care solutions that enhance the lives of our patients. As a Patient Experience Liaison, you'll play a pivotal role in ensuring their experience with us is nothing short of outstanding.
-
Oncology Patient Care Coordinator
5 days ago
Jacksonville, Florida, United States Baptist Medical Center Jacksonville Full timeBaptist Medical Center Jacksonville is seeking a highly skilled Registered Nurse to join our Stem Cell Transplant Team as an Oncology Patient Navigator. Located in downtown Jacksonville, FL, this role offers a unique opportunity to make a meaningful impact in the lives of patients and their families.About the RoleThis full-time position requires a RN with...
-
Amusement Experience Coordinator
1 week ago
Jacksonville, Florida, United States Main Event Entertainment Full timeMain Event Entertainment is seeking a highly motivated and tech-savvy individual to join our team as an Amusement Experience Coordinator. This exciting role involves creating unforgettable experiences for our guests, ensuring seamless interactions with our games floor, and upholding the highest standards of safety and sanitation.About the RoleAs an Amusement...
-
Homebuyer Experience Coordinator
1 week ago
Jacksonville, Florida, United States Lennar Homes Full timeWe are seeking a skilled Homebuyer Experience Coordinator to join our team at Lennar Homes. This is a full-time position that will play a crucial role in ensuring the smooth and successful closing of homebuyers.Company OverviewLennar Homes is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for...