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Area Supervisor

4 months ago

Birmingham, United States Ross Dress for Less Full time
GENERAL PURPOSE: 
  • The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the
  • Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty.
  • Area Supervisors are responsible for opening and closing the Store, supervising Associates and maintaining a friendly, easy-to-shop environment.
  • They ensure proper merchandise presentation and maintain a clean work area at all times.
  • Area Supervisors are also responsible for executing and supervising Company operational processes as needed.

ESSENTIAL FUNCTIONS:
Maintaining Safe & Secure Environments:
  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
  • Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.
  • Removes clutter and ensures safe, clear egress to emergency exits.
  • Responsible for Customer safety including accident prevention, accident reporting and emergency procedures.
  • Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested.

Customer Service:
  • Treats all Customers, Associates, and other leaders with respect.
  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.

Personal and Store Brand:
  • Represents and supports the Company brand at all times.
  • Maintains a professional appearance, in accordance with the Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times.
  • Keeps all areas of the Store clean, well-maintained, and merchandised to standard.
  • Responsible for daily trash removal.

General Merchandising:
  • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practices.
  • Responsible for receiving merchandise trucks when needed.
  • Processes all merchandise with a sense of urgency.
  • Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.).
  • Responsible for cleanliness and organization of all Stockrooms.
  • Helps deliver and place merchandise on the sales floor when all merchandise is processed.
  • Responsible for ensuring any back-stock is secured and processed according to Company policy.
  • Responsible for merchandising of the department including the back stock.
  • Responsible for the reduction of loss due to damage.
  • Ensures compliance with the monthly presentation guidelines in assigned areas.
  • Responsible for floor moves and signing including promotional signing as needed.
  • Responsible for re-wraps as needed.

Loss Prevention:
  • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
  • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
  • Ensures the Public View Monitor (PVM) system is maintained properly.
  • Conducts "Code 50" package inspections.
  • Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

Front-End Supervision and Operations:
  • Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End.
  • Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customer's wait time
  • Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards.
  • Controls Retail Associates' break schedule for backups, lunches and breaks.
  • Ensures all equipment is working properly.
  • Maintains proper supplies and recovery for the Front End area.
  • Ensures go-backs are expedited, properly scanned, security tagged and ticketed.
  • Teaches all Associates the "Scan and Bag" best practice.
  • Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.

Fitting Rooms:
  • Responsible for the maintenance and cleanliness of the Fitting Rooms.
  • Ensures all Fitting Room garment tags are audited and accounted for according to Company policy.
  • Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.

Administrative Duties as Assigned by Store Manager:
  • Ensures Cash pulls and bank deposits are conducted according to Company policy.
  • Responsible for front-end control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, registering Paid Outs/Ins, void approval, registering media and break schedules.
  • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.
  • Other duties as assigned by the Store Manager.

COMPETENCIES:
  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • Excellent verbal communication skills.
  • Fluency in English.
  • Prior Customer Service and supervisory experience preferred.
  • Familiarity with point-of-sale equipment and applications.
  • Ability to perform basic mathematical calculations commonly used in retail environments.
  • Ability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:
  • Ability to use all Store equipment, including PDTs, registers and PC as required.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Ability to occasionally push, pull and lift more than 25 lbs.
  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
  • Certain assignments may require other qualifications and skills.
  • Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.

SUPERVISORY RESPONSIBILITIES: Retail Associates

Stockroom Leads (where applicable)