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Front Desk Patient Coordinator

1 month ago

Falls Church, United States Dr. Toothfairy Part time
Job description: Front Desk/Patient Coordinator
Overview: We are seeking a highly organized and customer-oriented individual to join our team as a Front Desk Receptionist/Patient Care Coordinator

As the first point of contact for our dental office, you will play a crucial role in providing exceptional patient service and ensuring smooth daily operations. If you have excellent communication skills and enjoy working in a fast-paced medical environment, we encourage you to apply.

Requirements:
  • Previous experience working in a dental office or similar medical setting is required
  • Familiarity with medical terminology and systems is a plus
  • Excellent customer service skills with the ability to handle difficult situations professionally
  • Strong attention to detail and organizational skills
  • Proficient computer skills, including knowledge of Microsoft Office Suite
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment
  • Impeccable phone and e-mail etiquette
  • Ability to calculate basic numbers and explain patient balances

Duties:
  • Greet patients and visitors with a warm and friendly demeanor
  • Check patients in and out, verify insurance information, and collect co-pays/balances
  • Schedule appointments using our electronic medical scheduling system (Oryx)
  • Answer phone calls and respond to inquiries or direct them to the appropriate staff member
  • Maintain patient records and ensure accuracy of information
  • Assist with medical administrative support tasks as needed
  • Adhere to HIPAA guidelines to protect patient privacy and confidentiality

Working schedule is:
  • Monday 8:30 - 5:30
  • Tuesday: as needed
  • Wednesday 8:55 - 5:55
  • Thursday 8:55 - 4:55
  • Friday 8:30 - 2:30 
  • All team members required to participate in team building and community engagement social events. Community involvement is an important part of the job.