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Advanced Office Clerk
4 months ago
Hours: Monday-Friday 7:15AM-4:15PM
QUALIFICATIONS:
- Education: High School diploma or General Educational Development (GED) equivalency. Basic medical terminology is required.
- Experience: At least one year in medical office scheduling, in an office setting, or at least one year in relevant experience or specialized Registered Health Information Technician (RHIT) or Registered Health Information Administrator certification is required.
- Must be a U.S. Citizen
TYPE OF WORK: The duties include but are not limited to the following:
- Answers main office phone line. Directs telephone calls to the appropriate section for assistance. Takes messages as required.
- Arrange and schedule medical appointments and determine patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.
- Supports PCM by name processing for an appointment and appropriate access to care timeframes during allocation of standard appointment types.
- Maintains appointment schedules using government computer systems and standard protocols and procedures.
- Validates basic CHCS patient demographic information prior to booking appointments for patients. Make required updates.
- Maintains accurate and up-to-date patient schedules and logs. Utilized government computer system tools and standard protocols and procedures (detail codes, freezing slots, and TRICARE online usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
- Call patients as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF.
- Obtains updates and files medical records. Obtains documentation as requested by healthcare providers (test results or documentation not yet filed in records).
- Organizes and researches patient records, extracts needed information, and reviews records for completeness, accuracy, and consistency within established guidelines.
- Initiates and locates patient medical records. Maintains medical records in accordance with prescribed directives.
- Conducts daily pull, delivery, and retrieval of patient records. Ensures arrival of medical records prior to appointment(s).
- Prepares reports regarding record statistics as necessary. Participates in records review as part of the facility’s quality assurance program and in accordance with accreditation standards.
- Retiree medical records in accordance with regulatory procedures and guidelines.
- Schedules appointments in composite health care systems (CHCS/AHLTA) or MHS GENESIS for primary care, specialty and subspecialty medical care
- Call patients to schedule, reschedule, and/or cancel appointments as needed, including appointments for consult/referral specialty care within the Medical Training Facility.
- Serves as a medical records technician to process and maintain inpatient, outpatient, or ambulatory procedure unit medical records.
- Required to compile or extract medical records data to ensure compliance with regulatory requirements
