Director of Front Office

3 months ago


Chicago, United States Gecko Hospitality Full time $75,000 - $90,000
Director of Front OfficeHotel Our company is looking for a Director of Front Office with incredible leadership abilities. If this sounds like you, apply today at our location in Chicago, IL Our history of hospitality continues to inspire us to always provide a warm and inviting experience for our guests. Our hotel is designed with comfort, function and welcoming amenities in mind for our guests to work and rest better. Don’t miss this great opportunity as a Director of Front Office, apply today for our location in Chicago, IL Title of Position: Front Office Manager 
Job Responsibilities:
The Director of Front Office is responsible for day-to-day operations and management of the hotel front office and ensuring guest satisfaction by effectively leading, motivating, and training all guest service staff while maximizing revenues and profits. The Director of Front Office manages all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, meeting participation and facilitation. Salary: $75K - $90K + Bonus
Benefits:
  • Competitive Starting Salary;
  • Medical, Dental, and Vision Insurance;
  • Paid Time Off;
  • Bonus Program;
  • 401K.

Qualifications:
  • The Director of Front Office must be available and willing to cover the front desk shifts including night audit should no coverage be available;
  • The Director of Front Office must possess the ability to multitask, work in a fast-paced environment and have a high-level attention to detail;
  • The Director of Front Office must have 3+ years’ experience in managing a front office team and be familiar with company policy and rules;
  • The Director of Front Office must be able to enter and locate work-related information using computers and/or point of sale systems;
  • The Director of Front Office must have a High School Diploma or equivalent although a Hospitality Degree is preferred.


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