Account Representative
3 days ago
The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide. It’s work that happens because of our motivated teams of doers and problem solvers.
Our Core Values define how we do business:
- The Customer is Everything.
- Relationships Matter. All of Them.
- Question Things. Take Action.
- Work Hard. Work Smart. Enjoy the Experience.
- Growth Mindset.
It’s not just a job – it’s a step in your career
SUMMARY:
Serve as a point of contact to assigned customers.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Builds and maintains positive relationships and provides excellent customer service.
- Responsible for providing manual order entry inquiries/concerns, order status including expediting, delivery schedules, and replacement needs; order holds and backorder reports.
- Utilizes the CRM to document activities and account summary notes to ensure customer satisfaction.
- Participate in customer calls to provide updates on orders and/or answer questions.
- Performs other duties as requested by Supply Chain Supervisor or Manager.
SAFETY DUTIES & RESPONSIBILITIES:
- Adhere to, promote, and accept responsibility for compliance to Federal and Local Occupational Safety and Health Regulations, Industry Consensus Standards, and KGP Injury and Illness Prevention Program Manual.
- Participate in job site safety/hazard analysis.
QUALIFICATION REQUIREMENTS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE:
- Associate’s Degree (A.A.) or equivalent from a two-year college or technical school.
- Prior work experience in related office and/or customer service experience or equivalent combination of education and experience.
- Proficient with Microsoft Office including Word, Excel, and Outlook.
- Excellent written and verbal communication and strong organizational skills.
- Ability to establish a strong rapport with customers.
- Ability to prioritize work in a fast-paced work environment.
BENEFITS:
- Medical, Dental, Vision and Supplemental insurance plans.
- Flexible Spending Accounts.
- 401(k) with Company match.
- Generous vacation, holiday, and sick/safe time.
- Pet insurance for our non-human family members.
KGPCo is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
About KGPCo:
KGPCo is a key strategic partner to the world’s leading communication and technology companies creating the next generation of networks. By uniquely combining Network Services and Supply Chain Solutions to build, optimize, and maintain networks, our team’s unmatched expertise enables our customers to navigate today’s challenges, implement tomorrow’s innovations, and build the future. KGPCo OneTouch™ provides a single source for everything from design and architecture to production and sourcing to installation and support.From ground to cloud, KGPCo is the only company in the industry that offers a complete range of solutions and an integrated approach to build, optimize, and maintain networks. Since 1973, KGPCo has built unique offerings of Supply Chain, Distribution, Integration Services, and Network Services including OSP, ISP and Network Cloud by understanding industry challenges and relying on the solid foundation of hard work and perseverance established by founders Kathleen and Dale Putrah. It’s this legacy that has established an unequaled Customer First philosophy for KGPCo - Products, Services, and Network Cloud.
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