Vice President of Business Dining

2 weeks ago

Cincinnati, United States Compass Group Full time $130,000 - $150,000
Working as the Vice President of Operations you will ensure assigned business operations are efficient and effective with the proper management of resources, distribution of services to customers, and analyses of systems are conducted. Reporting to a Regional VP, this role is based in Cincinnati and will support 5 large-scale business dining accounts in the area. You will lead and mentor a team of 19 managers and 75 associates. Ideal candidates will have experience working with high end clients and know how to take ownership and initiative of the business while providing first class service.

Key Responsibilities:
  • Meets commitment to results for all areas of responsibilities. Including but not limited to: Client Retention and Satisfaction, Financial Performance and Requirements, Regulatory Compliance, Purchasing Requirements, Culinary Programs and Standards, Human Resources Management, Retail and Marketing Programs.
  • Leads business to achieve success as measured by the company scorecard.
  • Successfully builds relationships at all levels of the organizations.
  • Identifies client's needs.
  • Communicates account progress and new Company programs to client.
  • Conducts and/or analyzes customer, client and associate satisfaction surveys.
  • Visits clients and facilities daily.
  • Delivers the corporate communications and priorities to both the region team members and clients.
  • Builds an effective and results achieving team within the region.
  • Communicates effectively with all team members.
  • Ensures that your team takes specific action to correct issues at client units that do not attain corporate levels of satisfaction.
  • Develops and monitors realistic and accurate budget and forecasts.
  • Ensures that the Region is meeting financial performance and client forecasts.
  • Participates in the sales process by working with pre-proposal site survey team, aiding in presentations, aiding in negotiation and approving of final contact
  • Ensures that Operations Team members are performing their responsibilities effectively.
  • Ensures that audits are conducted at all facilities including but not limited to: Financial and Contractual, Sanitation and Food Safety, and Human Resources Yearly audits.

Preferred Qualifications:
  • Bachelor’s degree is helpful, or equivalent professional experience.
  • 12-15 years upscale/business dining food service experience, including 10 years at the management level and five to seven years’ experience of multi-unit management.
  • Experience in personnel management including hiring, supervision, evaluation and succession planning.
  • Ability to multi-task as well as stay on task and concentrate with constant interruptions.
  • Ability make business decisions based on financial reports and similar facts.
  • Must be knowledgeable on HACCP controls along with proper storage and use of food.
  • Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint.
  • ServSafe or Department of Health certification a plus.

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