Affordable Housing Regional Manager

4 weeks ago

Rochester, United States Rochester's Cornerstone Group, Ltd. Full time $65 - $85
Reporting to the Senior Director of Property Management, the Affordable Housing Regional Manager will oversee properties in the assigned region of the CPM portfolio and will work with site staff and corporate staff to ensure the effective management and maintenance of various properties. The Regional Manager will consistently promote company mission, values and culture while acting with the highest level of ethical decision-making at all times. 
Essential Functions:
Financial Analysis
  • Manages the properties in the most efficient and profitable manner possible.
  • Prepares annual operating budgets. 
  • Accurately and comprehensively conveys all operational reports and recommends appropriate strategies and adjustments at regular corporate/executive corporate meetings.
     
Marketing & Quality Leasing 
  • Establishes and implements leasing goals and monitors leasing and move in of new residents. 
  • Prepares innovative and detailed marketing and resident retention plans to maximize occupancy and income. 

Resident Retention
  • Enforces resident retention practices and services request follow-ups. 
  • Ensures consistent, professional and respectful communications to residents and staff, managing and maintaining the respect and goodwill of all.
     
Maintenance
  • Ensures all physical aspects of the property are fully functional and maintained in an attractive condition. 
  • Ensures effective preventative maintenance programs and service requests. 
  • Ensures units are turned over promptly. 

Supervisory Responsibilities
  • Hires new staff in cooperation with Human Resources.
  • Encourages and facilitates training for staff and other development opportunities. 
  • Manages staff through effective recruiting, training, motivation, evaluation and development programs.
  • Collaborates with Director of Training and Staff Development and other corporate staff.
  • Ensures staffing schedules are consistent with property needs, being prepared to augment on site staff, as needed.
  • Ensures consistent, respectful and professional communications of all staff at all times.
  • Implements strategic growth plan.             
  • Models leadership and leads by example. 
  • Is committed to ongoing principles of creating diverse, equitable and inclusive strategies when selecting our employees, collaborating with partners, and engaging with tenants.
  • Effectively performs and documents appropriate staff evaluations; is dedicated to assisting employees in managing their careers and reaching their professional goals.

Compliance 
  • Understands and ensures compliance with all federal, state, and local government regulations, codes, laws, and those of HUD, DHCR, HFA, USDA or other governing agencies; has knowledge of and cooperates with area or municipal associations regarding ordinances and restrictions. 
  • Maintains full and ethical compliance of all files and ensures maintenance according to regulations. 
  • Meets with REAC, DHCR, HUD, USDA, Investors and Auditors to conduct tours and property audits. 
     
Administrative 
  • Conducts occasional routine site inspections. 
  • Maintains a professional office atmosphere and a positive customer service attitude.
  • Ensures timely communication with supervisor, executive leadership team and applicable corporate staff. 
  • Negotiates property contracts with vendors in collaboration with Operations and Risk Management.
  • Assists Property Managers with preparation of administrative documents for REAC, DHCR, HUD, USDA, Investors and Auditors. 
  • Effectively, respectfully, and professionally partners with all staff at all times.
 Mental and Physical Demands:
  • Must be able to maintain professional, respectful and collaborative communication as well as act with the highest standards of ethical conduct at all times. 
  • Experiences frequent interruptions; required to meet inflexible deadlines; requires concentration and attention to detail; requires ability to problem-solve; requires a high level of organizational and prioritization skills.
  • Requires ability to maintain confidentiality of information received.
  • Requires ability to sit for prolonged periods; exposed to visual display terminal for prolonged periods; dexterity and precision required in the operation of a computer.
  • Ability to lift up to 25 pounds.

Education Requirements:
  • Associate degree from an accredited college or equivalent Real Estate education. 
  • Accredited Resident Manager (ARM) or Certified Property Manager (CPM) must be obtained within five years of employment. 
  • Additional requirements for Affordable Site Management: 
    • Must be a Certified Occupancy Specialist (COS). 
    • Must have C3P Tax Credit and LIHTC certification.
    • Must have STAR certification.
       
Core Competencies/Qualifications:
  • Must be willing to contribute to harmonious and professional workplace environment, in which all individuals are treated with respect, supporting and upholding our zero-tolerance policy for harassment, discrimination, retaliation, or other prohibited conduct while concurrently acting with integrity in all situations.
  • Must act with the upmost level of integrity and maintain ethical decision-making at all times. 
  • Must have substantial experience in affordable housing.
  • Must have knowledge of financial operations and budgeting.
  • Must have excellent interpersonal, organizational, time management, conflict resolution and verbal and written communication skills.
  • Must be computer proficient in Microsoft Office including Word, Excel, and Outlook and have the ability to effectively navigate the Internet.
  • Proficient use of compliance software One Site, or another applicable system is required. 
  • Must be able to manage a flexible schedule and remain available for property emergencies, augmenting property staff, as needed.
  • Must have reliable transportation and ability to travel regularly: Regular travel between local residential sites required - out of area travel to residential sites, as necessary.
  • Required use of a personal cell phone required (reimbursement included).
  • Performs other duties as assigned and commits to promoting company mission, values and culture.


About Rochester's Cornerstone Group, Ltd.:

Formed in 1990, Rochester’s Cornerstone Group has become a true leader in affordable housing development in New York State. Since being formed, Cornerstone has created or preserved more than 3,000 units of affordable housing across New York State and extending into Pennsylvania. These projects serve a wide range of people, including families, the elderly, individuals with mobility impairments or people with developmental disabilities. Cornerstone has also brokered dozens of commercial properties in the region, ranging from professional office space to vacant land to industrial parks, as well as developed multiple commercial properties, from new construction to historic renovation.

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