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Rental Department Manager

4 months ago

Bedford, United States Town Hill Auto Inc Full time
Rental Department Manager/Customer Service Representative

We are looking to add a Rental Department Manager/Customer Service Rep. (one full-time position) to our growing Automotive Sales, Service, and Rental Dealership.  We are a busy, family-owned business that is well-established and involved in our community, serving our friends and neighbors for almost 30 years  

We are excited to find the right person for our team who can take over and help grow our Rental Operations.
This position includes handling customer service relations and receptionist duties. 

What would you be doing? 
  • Management of all Rental Operations including but not limited to:
    • Scheduling of Rental Fleet
  • Insurance & License verification and Rental contract completion
    • Damage and cleanliness management upon vehicle return
    • Fleet Management including: all fleet repairs, maintenance, licensing and insurance
  • Provide exceptional customer service by managing incoming phone calls along with assisting walk-in customers at the front desk.
  • Receive customer payments in person, over the phone and online. 
  • Scheduling of routine Service appointments
Required Skills
  • An upbeat, friendly, always willing to help attitude.
  • Phone and Customer Service skills
  • Must have good organizational skills
  • Strong math skills
  • Computer skills including experience with Word, Excel, and Outlook
  • Minimum High School Diploma or equivalent necessary
  • Maneuver cars without damaging them
Desired but not Required Skills
  • Dispatching/Fleet management/Logistics experience
  • Office Manager experience, hospitality industry experience or similar role. 
  • Experience with any Automotive Point of Sale systems such as: Shop Key Mitchell, All-Data, NAPA Tracs, RO Writer, etc.
  • Experience with QuickBooks
Working Hours  
  • This is a Full Time Position, starting pay negotiable based on skill level and experience.
  • Monday – Friday 8 am – 5pm
Job Benefits:
  • Paid vacation (after 1 year)
  • Paid sick days
  • Paid holidays 
  • Health Insurance Contribution
  • Nights and Holidays Off
We are looking for someone who can blow our customers away with an outgoing personality, positive attitude, and awesome people skills. Our new team member must be efficient, organized, a quick-study, open to change, and be able to multi-task within our small business environment.

To apply, a cover letter explaining why you would be a great fit within our company and a current resume are required.

Please submit those in person or to scott@townhillautosales.com\