Temporary Customer Service/Collections Representative

1 month ago

Allentown, United States iQor Full time $14
*Temporary* Customer Service/Collections Representative - $14/hr

**TEMPORARY/SEASONAL POSITION**Orientation & Equipment Pick Up Onsite at our Allentown, PA location:7350 Tilghman StreetAllentown, PA 181063rd floor **TEMPORARY POSITION FOR 90 DAYS****WORK AT HOME AFTER 1 DAY ONSITE** PERKS:
  • Opportunity for bonuses and raises based upon performance.
  • Full Health benefits after 45 days - Medical, Dental & Vision.
  • Paid time off after 90 days.
  • 401K.
  • Tuition Reimbursement.
  • Referral Incentive Program.
  • Employee Discounts Program
 Job Summary: We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response. Responsibilities: 
  • Temporary / Seasonal Position
  • Target Hire Date: As soon as possible (depending on background clearance)
  • Required work schedule is: Monday - Friday , choice of 8:00am - 4:30pm OR 8:30am - 5:00pm.
  • Paid Training is:
  • Onsite 1 Day (Allentown, PA) - Orientation Day/Equipment Pick Up - 9:00am - 4:30pm
  • VIRTUAL Training Monday - Friday, 8:00am - 4:30pm for 2 weeks (switch to chosen shift after training is complete).
  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Place outbound calls regarding outstanding debt and collect on aged debt.
  • Payment research for invoice application.
  • Communicate with energy and enthusiasm to customers.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
 Skills Requirements: 
  • Must have customer service call center or collections experience.
  • Be able to demonstrate the ability to be empathetic and compassionate.
  • Ability to work in a fast-paced digital environment
  • Must have ability to work independently and in a team environment.
  • Must have excellent voice quality and present a professional demeanor and ability to maintain a helpful/knowledgeable tone on all calls handled.
  • Problem solving skills.
  • Ability to maintain accuracy and production standards.
  • Physical attendance is key to success and necessary to meet objectives.
 Device & Work at Home Requirements:
  • We provide the computer equipment while you work for us.
  • After onsite training is completed, a dedicated workspace located within your own residence which is quiet, a place you will not be disturbed and where there are no noises from your surroundings during work hours is required.
  • For this position, WiFi or Ethernet hook up is allowed (laptop provided). 
  • Minimum 10 Mbps download / Minimum 5 Mbps upload speed
 Education Requirements: High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required. Physical Requirements: Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.

About iQor:

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.

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