NetSuite Managed Services Consultant/Team Lead

1 month ago

Boston, United States Kimberlite Full time

We will rely on you to:

  • Manage, with minimal guidance, multiple NetSuite support and software engagements across a wide variety of verticals while simultaneously building client relationships and developing business opportunities for the SquareWorks professional services team. Specific duties include:
  • Prepare for and run recurring and ad-hoc client meetings and maintain ongoing relationship building activities to ensure client satisfaction and loyalty.
  • Manage and resolve, via direct implementation of solutions, a wide variety of daily NetSuite support requests. Types of requests handled will include, but will not be limited to:
    • Troubleshooting of core NetSuite transactions/transactional flows (Order to Cash, Procure to Pay, etc.).
    • Troubleshooting of existing workflows.
    • Implementation of simple new functionality; scoping for deployment of more complex functionality.
    • Assistance with compliance and audit questions.
    • Creation of new reports and searches, including financial reports.
    • Modification of existing reports and searches, including financial reports.
    • Creation of new roles/modification of existing roles.
    • Execution of basic system administration tasks, such as creation of a new employee record or reset of a user’s password.
    • Document support tickets and related resolutions clearly, consistently, and with sufficient detail to meet compliance and controls requirements.
    • Assist clients in preparing for bi-annual NetSuite upgrades, including compilation of an associated impact assessment and regression testing scripts.
    • Provide basic training to clients as needed regarding standard NetSuite functionality. Compile associated written materials (such as end-user guides) as necessary.
    • Independently execute implementation of XYZ’s various software bundles and provide ongoing software support. Includes running related client-facing meetings, compiling associated client-facing documentation, and performing basic project management tasks.

We ask that you:

  • Have impeccable written and oral communication skills.
  • Prioritize customer service and customer satisfaction.
  • Have at least moderate exposure to core NetSuite functionality.
  • Have at least two years of consulting or business analyst experience.
  • Have a keen desire to expand your understanding of NetSuite and of business systems in general.
  • Have sharp analytical skills and be able to solve complex problems with minimal assistance, even when the topics involved are unfamiliar.
  • Be able to handle competing priorities effectively and with limited guidance.

Qualifications:

  • Must have a strong understanding of general business principles. Minimum of 3 years of business experience required, preferably in software, biotech, or wholesale distribution.
  • Must be familiar with, and interested in, business systems. Exposure to multiple business system platforms and associated integrations required.
  • Must be familiar with basic accounting principles and terminology.
  • Must be familiar with core NetSuite functionality. Formal NetSuite system administration/consulting experience a plus.
  • Familiarity with compliance and audit-related topics a plus.
  • Previous experience deploying pre-packaged software solutions a plus.

We require that all team members:

  • Focus on autonomous thinking and a proactive approach to customer relationships.
  • Create high quality, clearly written documentation that explains work performed and solutions implemented.
  • Remain committed to highly responsive communication with our customers and team members.
  • Interact with team members in such a way as to maintain a positive and collaborative atmosphere.
  • Strive for continued personal growth; contribute in an ongoing and proactive way to the growth of the company.
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