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Fraud Prevention Analyst

4 months ago


Philadelphia, United States WSFS Bank Full time
Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive
Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more
We are the region's locally headquartered bank and wealth management company
We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve
We Stand For Service® is more than part of our name, it’s our mission and our purpose
The Financial Crimes Analyst I is responsible for the daily review of specific transactions and alerts to detect and prevent fraud across all channels; ATM, Mobile Remote Deposit, and branch to minimize check fraud losses
The incumbent will perform strategic analysis of fraud trends, manages control configuration and provide subject matter expertise on best practices to prevent fraud
Also, the analyst is responsible for monitoring alerts for in-clearing check activity to detect Counterfeit and Forged Checks
In addition, a review of specific activities is within the scope of responsibilities and includes but are not limited to, New Account Review, Balance Change monitoring, and flow of funds
Job Responsibilities: Managing of fraud rules and models to optimize effectiveness of Fraud strategies and policies across authorization fraud types
Escalating identified risks which may result in unacceptable fraud controls and losses
Providing support, including analysis, to various Strategic Fraud initiatives outlined by the business and Fraud management
Interacts and initiates contact with Bank Associates and customers
Interacts with customers primarily through incoming calls or mail and provides assistance with their questions and/or concerns
Supports and assists the department with compiling various report information, customer relations and/or other business relationships
Ability to understand and use various fraud detection systems and tools including but not limited to; Verafin, internal fraud systems and reports
The systems and reports may change from time to time
Receive and respond to incoming internal calls regarding Holds, Account Restrictions, and general inquiries
May be responsible for support of the CCTV systems in service throughout the company
This involves working with the vendor to resolve production issues and saving video for fraud investigations or when required by law
Reviews daily reports, reject activity and fraud attempts to identify potentially fraudulent activity
Gather and document information in response to subpoenas received by the Bank
Perform daily reviews of Verafin fraud alerts to detect illicit activity
Thoroughly research fraud incidents and clearly document findings in Verafin, escalating to appropriate management when necessary
Make recommendations to management based on investigation findings and restrict or limit account activity when needed Participate in the development, implementation, and review of Fraud-related policies and procedures Minimum Qualifications: Bachelor’s Degree or equivalent related experience with 2-4 years banking experience preferred
Must have the ability to interface effectively with other departments and operate in a fast-paced environment with minimum supervision
Must have excellent written and verbal communication skills
Must have strong organizational, analytical and communication skills
Must have strong interpersonal skills necessary to work effectively with colleagues across regions and business units
Must have the ability to provide “Stellar Service” to internal and external customers
Must have independent thinking and sound decision making in the interpretation of bank regulations and policies
Must have the ability to make decisions and implement change quickly
WSFS Bank is inclusive and supportive of individual needs
If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com
WSFS is an equal opportunity employer
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
At WSFS Bank we empower our Associates to forge the careers of their dreams, we guide our Customers to secure their financial futures, and we actively support our Communities so they can fully thrive
We know that when we work together and move forward with purpose a brighter path to the future lies ahead for our Associates, our Customers, and the Communities we serve
WSFS Financial Corporation (WSFS) is a multibillion-dollar financial services company
Its primary subsidiary, WSFS Bank, is the oldest and largest locally-headquartered bank and trust company in the Greater Philadelphia and Delaware region
As of March 31, 2023, WSFS Financial Corporation had $20.3 billion in assets on its balance sheet and $65.6 billion in assets under management and administration
WSFS operates from 119 offices, 92 of which are banking offices, located in Pennsylvania (61), Delaware (39), New Jersey (17), Virginia (1) and Nevada (1) and provides comprehensive financial services including commercial banking, retail banking, cash management and trust and wealth management
Other subsidiaries or divisions include Arrow Land Transfer, Bryn Mawr Capital Management, LLC, Bryn Mawr Trust®, The Bryn Mawr Trust Company of Delaware, Cash Connect®, NewLane Finance®, Powdermill® Financial Solutions, WSFS Institutional Services®, WSFS Mortgage®, and WSFS Wealth® Investments
Serving the Greater Delaware Valley since 1832, WSFS Bank is one of the ten oldest banks in the United States continuously operating under the same name.