IMCS Group | Brand Representative | new york city

2 weeks ago


new york city queens, United States IMCS Group Full time

Title - Brand Ambassador

Location - JF Kennedy Airport, Jamaica, NY 11430

Duration - 3 Months (With possible Extension)

Variable Hours: Approximately 30-40 hours per week, including evenings, weekends, and holidays as necessary.

Morning: 8 AM – 6 PM

Evening: 6 PM – 2 AM


Description:

Are you ready to provide a magical experience to travelers at New York City’s airports? The Airport Brand Ambassador role offers a hands-on opportunity to enhance customer experiences in a fast-paced, high-energy environment. This position is ideal for someone with a “roll-up-your-sleeves” mentality, exceptional people skills, and the ability to problem-solve in real time.

client connects travelers with seamless, reliable rides at airports worldwide. We’re looking for an enthusiastic, professional, and tech-savvy individual who thrives in dynamic environments and enjoys interacting with people from all walks of life.


What You’ll Do:

Be the face of client: Welcome riders into the Pickup Zone, guide them on using the client app to order a ride and connect with their driver, introduce them to in-app support channels, and ensure a seamless pickup experience while representing client’s brand.

Provide On-Site Customer Support: Assist riders and drivers with app-related questions, payment troubleshooting, and resolving real-time issues to enhance their experience.

Enhance Airport Operations: Monitor and manage vehicle flow, ensure safe and efficient pick-up/drop-off areas, and relay operational adjustments (e.g., request more vehicles or modify flow speed).

Promote client Services: Educate travelers on client’s benefits, app functionality, and available ride options, driving growth in airport trip volume.

Support Airport Logistics: Assist with the setup and management of client's designated airport zones, ensuring smooth operations and compliance with airport policies.

Collaborate with Teams: Work closely with airport operations personnel to address issues and provide feedback for continuous improvement.

Adapt and Respond: Take on additional tasks as needed to ensure a seamless rider and driver experience.

Additional Requirements:

Experience: At least one year in customer service, airport operations, event logistics, brand ambassador roles, or traffic/parking management.

Physical Ability: Comfortable working outdoors, standing for extended periods, and lifting up to 40 pounds.

Attention to Detail: Familiarity with airport layouts and procedures is a plus.

If you’re passionate about transforming airport transportation and creating exceptional travel experiences, we’d love to have you on client’s Airport Brand Ambassador Team


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