ITSM Change Manager NH

2 weeks ago

merrimack, United States Fidelity TalentSource LLC Full time


Job Description:

Fidelity Investments is currently looking for an ITSM Change Manager to join their team. The Enterprise Infrastructure (EI) Operations team is looking for a highly motivated individual to provide ITSM Change Management support for Fidelity s Production environment. In this role, you will be responsible for the execution of ITSM Change Management processes in accordance with Fidelity s goal of production stability. The ITSM Change Manager ensures that standardized methods and procedures are used for efficient and timely handling of all production ITSM change and release activities to improve service quality and delivery.

This is a highly transparent position that requires frequent contact with Leadership. Your excellent communications skills and your ability to prioritize numerous tasks simultaneously will serve you well as a focal point of a dynamic, fast-paced business environment.

The Expertise You Have and The Skills You Bring

  • 5+ years in a similar operational role required with a technical aptitude.\u00A0

  • Experience creating business and technical Executive Summaries in a complex technology-based ecosystem

  • ITIL Certification or 5 years of experience using Change Management tools

  • Exceptional verbal and written communication skills

  • Must have full understanding of the ITIL ITSM practice to support the day-to-day operations

  • Working knowledge of both development and operations, including coding, infrastructure management, system administration, and DevOps.

  • Working knowledge and experience with Observability and Correlation Toolset i.e. Datadog, Grafana.

  • Good technical background with the ability to discuss architecture, hardware, and software concepts

  • Ability to quickly learn new concepts and technologies to support day-to-day operations

  • Ability to adapt to changes in processes, practices and absorb complex technical situations.

  • Ability to build effective working relationships with peers and internal business partners.\u00A0\u00A0\u00A0

  • Ability to adapt to change and prioritize accordingly

  • Demonstrate ability to form trusted working relationships with business unit stakeholders through collaboration and enhanced effective communications.

  • Demonstrate an understanding of policies, procedures, standards, environment, and underlying importance/need of change management processes.

  • Reviews and assesses the content of change requests to ensure required details are included.

  • Leads or participates in change review and Change Advisory Board meetings.

  • Facilities and provides oversight for systems installation, code deployment and infrastructure changes.

  • Assesses and effectively communicates the impact of change requests on existing systems and confirms the effort involved in implementing the change.

  • Monitors and reports on the progress of change implementation efforts.

  • Communicates change activities to management and the business area.

  • Recommends course of action if change is not proceeding as documented.

  • Identifies when and where change procedures break down and makes recommendations for improvement

  • Provides operational support of systems installations, configuration of systems installations and infrastructure changes.

  • Works with development and business partners to define transition plans for ownership of systems/application to production; oversees implementation of plans.



Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a

Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,

detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at

fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to

accommodations@fmr.com.

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