Solution Partners, Inc. | Information Technology Specialist | sarasota, fl
5 days ago
We have a client in Sarasota, FL looking for an enthusiastic and hardworking IT Professional. The ideal candidate will have 3-5 years of IT experience including both technical and customer service experience. This individual will be the lead technical expert reporting to the President of the company. There is a level 1 support technician and this person will be the point of escalation for more complicated or challenging customer issues. This is a permanent opportunity.
Role and Responsibilities
The candidate will perform the following duties:
- On a daily basis, check for any customer issues with critical on-site equipment.
- Log appropriate tickets in our service desk system
- Contact the customer to work on 1st call resolution
- Track and manage resolution that may take longer than 1 day to complete.
- Setup and configure new wireless radios for deployment to customers
- These devices are Linux based and require knowledge of the Linux operating system
- Deploy the custom code to the devices
- Setup and configure a Windows based all-in-one computer. These are delivered to our customers for remote support when needed.
- Previous experience setting up Windows PCs, cloning hard drives, etc. are required.
- Maintain appropriate inventory of supplies that are shipped to customers
- Purchase stock from Amazon
- Work with President to order high value items and bulk ordering
- Develop Standard Operating Procedures (SOPs) which document our support processes, troubleshooting, etc.
- These will be used as we expand our services and add Level 1 support technicians
- Will be required to perform network and connectivity troubleshooting.
- Will need to be able to remotely access our receivers using SSH
Product Development Support
When core IT duties are completed, there is work within our product R&D and testing lab
- Test new hardware products from our electrical engineers
- Test new firmware (software) updates from our electrical engineers
- Write Test Plans and execute
Growth and Senior Skills
If the candidate possesses previous Azure experience, or as the candidate becomes more senior in the role and is trained;
- Ideally would have previous experience with Azure cloud based services.
- Occasionally, will be able to setup new Azure services such as web servers, FTP, etc.
- Will monitor the performance and capacity of our Azure services.
As needed: On-site installation support
The ideal candidate will also be available to assist our customers with on-site installation. While we do not typically perform this service, some of the unique customer sites or significant customers may request our services.
Required Skills
- Must be proficient in the English language, both written and spoken
- Must be proficient with the use of Microsoft Office tools including Work, Excel, and Outlook (email) web our client
- Excel will be used frequently for analyzing data and sorting information
- Must be proficient with the use of service desk ticketing systems. Previous use of Zoho Desk is a plus.
- Must have basic technology skills for troubleshooting network connectivity
- Must have familiarity with remote desktop tools for accessing other computers
Work Location and Hours
- This is an hourly full-time role, 40 hours per week
- Must be able to work in our offices with our staff and physical equipment that will be shipped to customers.
- Up to 1 day a week may be remote (as approved by the supervisor).
- When physical equipment is ready, much of the job can be completed remotely.
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Sarasota, United States Solution Partners, Inc. Full timeWe have a client in Sarasota, FL looking for an enthusiastic and hardworking IT Professional. The ideal candidate will have 3-5 years of IT experience including both technical and customer service experience. This individual will be the lead technical expert reporting to the President of the company. There is a level 1 support technician and this person will...
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