Sr Site Specialist

2 days ago

Andover, United States Thermo Fisher Scientific Careers Full time

*Work Schedule*
Standard (Mon-Fri)*Environmental Conditions*
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)*Job Description*
*How do we make an impact?*
Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.
*Discover Impactful Work*

* Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
* Perform laboratory services such as order delivery, chemical inventory receipt/reconciliation, and media preparation
* Analyzes/maintains/reconciles various reports to ensure contractual requirements are met
* Proactively connect with the supervisor any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes.
* Be involved with safety programs such as hazard identification, inspections and incident reporting/investigation as required.
* Engage in process improvement activities
* May perform other responsibilities as assigned by management
*How will you get here?*
*Education* High school diploma or equivalent required.
*Experience*
2 years of related experience within a laboratory setting is preferred. Experience working in customer service is also a plus.
*Knowledge, Skills, Abilities *
* Able to read, write, and speak English fluently
* Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
* Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
* Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
* Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.
*Physical Requirements / Work Environment*
* Works at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)
* Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, safety gloves, steel-toe shoes (required for all colleagues), and/or safety glasses.
* Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
* Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs
* Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
* Ability to work in environments with varied temperatures (cold rooms, outside, etc.)
* Ability to work overtime, as needed.
 

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