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Thermal Technical Specialist
1 month ago
Big Chief Inc. is a leading distributor of electric process heating and temperature control products for the industrial market. The Big Chief Team has a reputation for great customer service and technical expertise, with the ability to fulfill custom fabrication orders.
Thermal Technical Specialist Responsibilities:
Deliver Big Chief customers product support with the best service. Primarily talking with industrial manufacturers maintenance and engineering teams in a diverse range of end markets, including staple consumer items, infrastructure, automotive, and building materials.
Customer Service
- Provide technical support by visiting facilities or phone, troubleshooting with customers, mechanics, and engineers to diagnose issues, make solution recommendations, and offering products to meet their needs.
- Answer customers detailed questions about mechanical performance applications, installation requirements, or project specifications with our thermal technology line of products.
- Investigate and utilize resource materials to gain in-depth product knowledge for educating customers.
Sales Support
- Process orders related to customer project solutions, and prompt follow-up about a product’s price, availability, or delivery status.
- Maintain accurate records of customer interactions and provide actionable feedback.
- Coordinate product training with the suppliers and the sales team.
Qualifications:
- Must be able to work onsite full-time in Cincinnati, OH, 45227.
- Available to travel 50% for thermal device audits onsite.
- Machinery customer service experience, providing technical support.
- Proficient with computers and inventory software.
- Mechanical aptitude and problem-solving skills.
- Electrician or understanding of electrical components and their functions.
