Encore Technologies | Weekend Shift Service Desk Analyst | cincinnati, oh
5 days ago
Service Desk Analyst
- Pay is $18 / hr, Shift differential on the weekend
- Work is onsite in Norwood, OH
- Friday, Saturday, Sunday, Monday 9am-6pm (4 10hr shifts)
Description:
Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.
Responsibilities:
- Provide best in class customer experience to our customers
- Document all customer contacts into various ITSM tools
- Troubleshoot, diagnose and resolve applications, general compute issues using knowledge base or support tools
- Ill provide the following support framework: Incident management, request fulfillment, access management, problem management, and knowledge management
- As technical triage process instructs, route tickets that cannot be resolved at the service desk to the appropriate resolver groups
- Collaborate with service desk co-workers through inclusion
- Be present and participate in ongoing training for service operations
- Work on projects and/task assigned by leadership
Skills/Experience:
- Associates degree in Information Technology or 2 years equivalent experience in a technology related field preferred
- Prior experience in a customer service role
- Strong Verbal and written communication skills
- Strong interpersonal skills and telephone etiquette
- Problem solving skills
- Experienced and capable of dealing with fast pace and high stress work environment
- Experienced and capable of adjusting to changing processes, procedures, and workday
- Must be able to handle up to 45 customer calls a day on various configuration items, and complexity
- Experience and proficient in all Microsoft’s currently supported O/S
- Experienced and proficient in messaging systems, Microsoft Outlook and Gmail
- Willingness to work flexible and changing hours including evening, weekend, and holiday hours
Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
General office environment
Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.
Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
-
cincinnati, United States Encore Technologies Full timeService Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OHMonday - Friday 1st Shift Description:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.Responsibilities:Provide best in class...
-
cincinnati, United States Encore Technologies Full timeService Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OHMonday - Friday 2nd ShiftDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.Responsibilities:Provide best in class...
-
cincinnati, United States Encore Technologies Full timeService Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OHMonday - Friday 2nd ShiftDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.Responsibilities:Provide best in class...
-
cincinnati, United States Encore Technologies Full timeService Desk AnalystPay is $18 / hr + shift differentialWork is onsite in Norwood, OHMonday - Friday or FSSM 3rd shiftDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...
-
cincinnati, United States Encore Technologies Full timeEncore Technologies is seeking an Help Desk Analyst. Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.Responsibilities:Provide best in class customer experience to our customersDocument all...
-
cincinnati, United States Encore Technologies Full timeKnowledge Analyst - WorkspaceThe work schedule is Monday-Friday 8:00 am-5:00 pmOnsite in Cincinnati, OhioMinimum Knowledge, Skills, and Abilities Required:1-2+ Years of related experience and/or associate degree with a technical specialization.Beginner-to-intermediate level understanding of technical documentation, including writing, editing, and publishing....
-
Weekend Shift Service Desk Analyst
5 days ago
Cincinnati, United States Encore Technologies Full timeService Desk AnalystPay is $18 / hr, Shift differential on the weekendWork is onsite in Norwood, OHFriday, Saturday, Sunday, Monday 9am-6pm (4 10hr shifts)Description:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network,...
-
Service Desk Operations Manager
6 days ago
Cincinnati, Ohio, United States Encore Technologies Full timeJob Title: Service Desk Operations ManagerEncore Technologies is seeking a highly skilled Service Desk Operations Manager to lead our IT service desk team in Cincinnati, OH. As a key member of our organization, you will be responsible for overseeing all IT service-related efforts and ensuring high availability and support for all IT-related services.Key...
-
3rd Shift Service Desk Analyst
4 weeks ago
cincinnati, United States Encore Technologies Full timeService Desk AnalystPay is $18 / hr + Shift DifferntialWork is onsite in Norwood, OHMonday - Friday 3rd shiftDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...
-
3rd Shift Service Desk Analyst
4 weeks ago
cincinnati, United States Encore Technologies Full timeService Desk AnalystPay is $18 / hr + Shift DifferntialWork is onsite in Norwood, OHMonday - Friday 3rd shiftDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...
-
3rd Shift Service Desk Analyst
4 weeks ago
Cincinnati, United States Encore Technologies Full timeService Desk AnalystPay is $18 / hr + Shift DifferntialWork is onsite in Norwood, OHMonday - Friday 3rd shiftDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...
-
3rd Shift Service Desk Analyst
5 days ago
Cincinnati, United States Encore Technologies Full timeService Desk AnalystPay is $18 / hr + shift differentialWork is onsite in Norwood, OHMonday - Friday or FSSM 3rd shiftDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...
-
2nd Shift Service Desk Analyst
1 month ago
cincinnati, United States Encore Technologies Full timeService Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OHMonday - Friday 2nd Shift - 2pm - 11pmDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.Responsibilities:Provide...
-
3rd Shift Service Desk Analyst
1 month ago
cincinnati, United States Encore Technologies Full timeService Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OHMonday - Friday 3rd shift 9:30pm - 6:30am or Thursday - Sunday 7:30pm - 6:30amDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and...
-
3rd Shift Service Desk Analyst
1 month ago
cincinnati, United States Encore Technologies Full timeService Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OHMonday - Friday 3rd shift 9:30pm - 6:30am or Thursday - Sunday 7:30pm - 6:30amDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and...
-
2nd Shift Service Desk Analyst
1 month ago
cincinnati, United States Encore Technologies Full timeService Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OHMonday - Friday 2nd Shift - 2pm - 11pmDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.Responsibilities:Provide...
-
2nd Shift Service Desk Analyst
2 months ago
Cincinnati, United States Encore Technologies Full timeService Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OHMonday - Friday 2nd Shift - 2pm - 11pmDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.Responsibilities:Provide...
-
cincinnati, United States Encore Technologies Full timeRole: Infrastructure Managed Services (IMS) Team Lead – Backup, Networking, and SecurityOverviewEncore Technologies is seeking a dynamic and experienced Team Lead to drive the success of our Infrastructure Managed Services (IMS) team. This role combines hands-on technical expertise with leadership responsibilities, balancing individual contributions with...
-
Service Desk Analyst
2 months ago
Cincinnati, United States Encore Technologies Full timeService Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OHMonday - Friday 1st Shift - 9 am - 6 pmDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.Responsibilities:Provide...
-
Service Desk Analyst
1 month ago
cincinnati, United States Encore Technologies Full timeService Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OHMonday - Friday 1st Shift - 9 am - 6 pmDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.Responsibilities:Provide...
