System Soft Technologies | Asset Management Specialist | fort worth, tx
1 week ago
Position: Support Technician
Not to exceed pricing: $18 - $20 an hour take home for contractor
December 2024 - December 2025 with the possibility of extending
Job Description:
•Assist with administrative tasks such as contacting end-users daily to verify user information, equipment information, location, and to collect software information.
• Update spreadsheets with user information and data collection
• Work with teams to prepare schedule.
• Assist in mitigating and reporting risks.
• create tickets in a ticketing tool and assign them to the appropriate group to schedule computer replacements.
• assist team with opening tickets and creating calendar events
*Basic training will be provided
Qualifications:
• Basic understanding and usage of MS Office Suite (Excel, Word, Outlook, etc.) Required
• Basic knowledge of Windows 11 and Microsoft 365
• Basic knowledge and understanding in the field of Information Technology that includes basic knowledge of desktops, laptops, etc.
• Basic understanding of using digital devices to record basic inputs on software/ applications.
• Basic understanding of working in a ticketing tool to assign and manage workflow.
• Quick learner.
• Work in a fast-paced environment.
• Must be a team player.
• Must be able to meet weekly deadlines.
• Must have good communication skills
Experience:
• 1 or more years in the customer service field
• 1 or more years of software asset management experience minimum
Interviews: Virtual
Working hours will be 40hrs/week, M-F 8am-5pm, On-Site.
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