Engineering Manager

1 week ago


San Francisco, United States Front Full time

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.


Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

We are looking for an Engineering Manager to lead our Deliverability team. This team is responsible for building Front’s message pipelines, ensuring fast and reliable delivery of messages to and from external services.


What will you be doing?

  • Partner with Product and Engineering leads to innovate and execute on initiatives, including an ongoing system re-architecture

  • Guide your team through creating and executing a shared technical vision for deliverability systems

  • Grow your team by coaching and developing engineers and by attracting and hiring top talent

  • Ensure processes scale with the team as it grows

  • Obsess about the reliability, maintainability, observability, and performance of the systems your team owns

  • Contribute to engineering-wide initiatives

What skills and experience do you need?

  • Experience building highly reliable, highly observable, highly performant systems

  • Clear, structured thinking and excellent communication skills

  • Have successfully coached engineers and helped them advance to the next level

  • Strong track record of running teams that deliver projects of significant complexity

  • Ability to thrive in a dynamic, fast-paced, collaborative, low-ego and high-growth environment; you work well with all kinds of personalities and with teams across multiple geographies

Why is this role special?

  • You’ll run the engineering team that is responsible the core functionality of Front, message delivery

  • This team prioritizes reliability and performance. They build high robust, observable systems and have deep ownership of a narrow surface area.

  • You’ll inherit systems that are stable and reliable, with the opportunity to usher them into the next tier of scale and reliability to keep up with Front’s growth

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

Compensation Range: $225K - $270K

#J-18808-Ljbffr
  • Project Engineer

    2 weeks ago


    San Francisco, United States Accura Engineering & Consulting Services, Inc Full time

    Location: San Francisco, CA Job Id: 34234 # of Openings: 1 ***Work Location: Anchorage, AK*** Salary: Based on experience and will be discussed with manager in interview REQUIREMENT: Must be a US Citizen and must pass a federal background review and drug screen Duties/Responsibilities: Oversee construction management of on-going civil construction project...

  • Engineering Manager

    6 days ago


    San Francisco, United States Deepnote Inc. Full time

    Help us redefine the future of data science at Deepnote as our next Engineering Manager!Deepnote helps data teams to solve the hardest problems. Achieving this requires more than just advanced algorithms, larger datasets, and greater computing power. We need powerful tools that enable exploration, reasoning, and collaboration—tools that don’t yet exist....

  • Engineering Manager

    1 week ago


    San Francisco, United States Deepnote Inc. Full time

    Help us redefine the future of data science at Deepnote as our next Engineering Manager!Deepnote helps data teams to solve the hardest problems. Achieving this requires more than just advanced algorithms, larger datasets, and greater computing power. We need powerful tools that enable exploration, reasoning, and collaboration—tools that don’t yet exist....

  • Engineering Manager

    2 weeks ago


    San Francisco, United States Deepnote Inc. Full time

    Help us redefine the future of data science at Deepnote as our next Engineering Manager!Deepnote helps data teams to solve the hardest problems. Achieving this requires more than just advanced algorithms, larger datasets, and greater computing power. We need powerful tools that enable exploration, reasoning, and collaboration—tools that don’t yet exist....

  • Engineering Manager

    7 days ago


    San Francisco, United States Candid Health Full time

    The RoleAt Candid Health, we're seeking an experienced Engineering Manager to support and enable our technical team in planning, executing, and delivering the Candid platform to our healthcare provider customers who rely on it for mission-critical financial and operational workflows. Your team will be responsible for building and maintaining key components...


  • San Francisco, California, United States "City of Riverside, CA" Full time

    Job Title: Electrical Engineering ManagerJob Summary:The City of Riverside, CA is seeking an experienced Electrical Engineering Manager to join our Public Utilities Department. As a key member of our team, you will be responsible for planning, assigning, supervising, and managing professional engineering work in multiple engineering sections. You will also...

  • Engineering Manager

    5 days ago


    San Francisco, United States Imprint Full time

    Who We AreImprint is building a payments and loyalty platform from the ground up to serve modern brands and their customers. Imprint is backed by Kleiner Perkins, Thrive Capital, Stripe, Affirm, Box Group, and leading angel investors, including the CEOs of Skims, AllBirds, WarbyParker, Plaid, and NuBank. We are focused on building a brilliant team who want...


  • San Francisco, California, United States Los Angeles County Sanitation Districts Full time

    Job SummaryWe are seeking a highly skilled Construction Management Engineer to join our team at the Los Angeles County Sanitation Districts. As a key member of our Construction Management Section, you will be responsible for overseeing construction activities, investigating and resolving construction and engineering problems, and reviewing and negotiating...


  • San Francisco, United States Bay Tech Engineering, Inc. Full time

    Job DescriptionJob DescriptionJob Description:Bay Tech Engineering is seeking a Project Manager for public works projects located in the immediate San Francisco Bay Area. As a Project Manager, you will be responsible for managing the overall direction, coordination, implementation, and completion of projects. Additionally, you will ensure projects meet time,...

  • Engineering Manager

    6 days ago


    San Francisco, United States Plutus Full time

    At Parafin, our mission is to grow small businesses.Small businesses are the backbone of our economy, yet banks do not have their back. Parafin is a technology company that builds infrastructure which enables small businesses to get easy access to financial services via platforms they sell on. Parafin's first set of products offer capital-as-a-service for...

  • Tooling Engineer

    3 weeks ago


    San Mateo, United States Manpower Engineering Full time

    Our client, a pioneer in autonomous mobility, is seeking a Tooling Engineer to join their team. As a Tooling Engineer, you will be part of the Tooling Team. The ideal candidate will have excellent communication skills, the ability to influence and the ability to work cross-functionally which will align successfully in the organization.Job Title: Tooling...

  • Engineering Manager

    2 weeks ago


    San Francisco, United States Decagon AI, Inc. Full time

    About Decagon:Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their...

  • Engineering Manager

    2 weeks ago


    San Francisco, United States Wayfinder Full time

    About Decagon:Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their...


  • San Francisco, United States Gaylor inc. Full time

    Electrical Engineering ManagerAt Gaylor Electric, we are seeking an experienced Electrical Engineering Manager to lead our design and engineering department. The ideal candidate will have a strong background in electrical engineering, excellent leadership skills, and the ability to manage and coordinate technical designs with other internal departments and...


  • San Francisco, California, United States Los Angeles County Sanitation Districts Full time

    Job Summary:The Los Angeles County Sanitation Districts is seeking a highly skilled Construction Management Engineer to join our team. As a key member of our Construction Management Section, you will be responsible for overseeing construction activities, investigating and resolving construction and engineering problems, and reviewing and negotiating...


  • San Francisco, United States hireVouch Full time

    We are seeking an exceptional Software Engineering Manager to join our team and work out of our San Francisco office. The ideal candidate is a dynamic technical leader and visionary, responsible for cultivating talent, collaborating with stakeholders, and delivering innovative products that exceed customer expectations. This role requires end-to-end...

  • Engineering Manager

    2 days ago


    San Francisco, United States Sigma Computing Full time

    Sigma is a fully managed SaaS, next-generation business intelligence and data exploration platform that is changing the analytics landscape. It offers a spreadsheet-like interface that enables all decision-makers to securely analyze billions of rows of live data with the unlimited scale and speed of the cloud. With Sigma, everyone can quickly answer their...

  • Engineering Manager

    6 days ago


    San Francisco, United States Tbwa ChiatDay Inc Full time

    Sigma is fully managed SaaS, next-generation business intelligence and data exploration platform that is changing the analytics landscape. It offers a spreadsheet-like interface that enables all decision makers to securely analyze billions of rows of live data with the unlimited scale and speed of the cloud. With Sigma, everyone can quickly answer their own...


  • San Diego, California, United States Quartus Engineering Full time

    About Quartus EngineeringQuartus Engineering is a leading provider of engineering services and integrated hardware solutions for a wide range of clients and industries. Our team of experts employs advanced computer-aided engineering tools in the areas of optics, structural, thermal, and coupled analyses.Aerospace SectorQuartus is a key contributor to...


  • San Francisco, California, United States The Last Mile Full time

    Job SummaryThe Last Mile is seeking a highly skilled and experienced Vice President of Engineering and Technology to lead our engineering team in defining and implementing the company's internal IT strategy. This role will be responsible for managing the team that deploys and maintains our IT systems, as well as defining and maintaining the security posture...