Service Desk Associate

1 month ago


dallas, United States Zensar Technologies Full time

Service Desk Associate

Dallas, TX

Full Time with Zensar

Salary: $35,000 per Annum + Benefits


Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar Read on for more details on the role and about us.


Here's how you'll contribute:

In this role you will help us:


Own end to end responsibility to progress each ticket logged onto Customer's ServiceNow for any resolver group, irrespective of geography, application or support area.

Tickets will be managed by priorities and determined by Customer specific business impact, with the Service Desk operative providing regular end-user updates and escalating within any resolver groups, Customer team or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the End User.

Each associated Service Desk operative will be familiar with Customer business imperatives, technologies and support processes. They will be responsible for progressing to completion.

Troubleshoot, diagnose and analyze the issues and implement corrective solutions related to Laptops/ desktops/ mobiles and peripherals.

Utilize LogMeIn remote desktop tool to facilitate troubleshooting efforts with Customer users

Document the activities, situational facts, communication, troubleshooting and update the knowledge base during troubleshooting activities.

IMACD activities, training and job-aids for new users

Vendor coordination with third-party firm to manage the Asset Management lifecycle.

Desktop / laptop / phones / tablet OS to support - MAC, PC, IOS, Android

Provide basic level knowledge to users on hardware & software usage including onboarding orientations.


Advantage Zensar

We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.


Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status.

Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:


  • Putting people first
  • Client-centricity
  • Collaboration

Grow. Own. Achieve. Learn. with Zensar: www.youtube.com/watch?v=i2NZsiQqVnU

Ready to #ExperienceZensar?

Begin your application by clicking on the ‘Apply Online’ button below. Be sure to have your resume handy

If you’re having trouble applying, drop in a line to careers@zensar.com.



  • Dallas, United States Zensar Technologies Full time

    Service Desk AssociateDallas, TXFull Time with ZensarSalary: $35,000 per Annum + BenefitsLooking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us.Here's how you'll contribute:In this role...

  • Service Desk Analyst

    3 months ago


    Dallas, United States TEKsystems Full time

    Job DescriptionJob DescriptionHelp Desk position ONSITE18 Month(s) ContractTop Skills Details1. 3 plus years of Service Desk experience working in a corporate and enterprise environment supporting multiple types of hardware, software, applications, networks, active directory (password resets), mobile devices (iPhones/iPads), peripheral devices, 2 factor...


  • Dallas, United States Triumph Financial Full time

    Join TriumphX! TriumphX, a member of the Triumph Financial portfolio of brands, provides a concentration of technology and project management resources the members of the Triumph Financial portfolio of brands - TriumphPay, Triumph and TBK Bank - via a shared service model. We're looking for top tech and project management talent to analyze, recommend and...


  • Dallas, United States Inficare Full time

    Job Description: Requires 2+ years of Desktop Support experience providing break/fix support in an Enterprise environment. Team will be responsible for handling break/fix, configuration issues, troubleshooting, software installations, and hardware repair including in-house repair or coordinating 3rd party vendor services. Team will be responsible for Patch...


  • Dallas, Texas, United States The Beeman Hotel Full time

    About The Beeman HotelThe Beeman Hotel is a unique hotel that offers a modern and stylish stay experience. Our hotel features an indoor swimming pool, a 24-hour business center, and a fitness center with a full set of cardio machines.Job SummaryWe are seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be...


  • Dallas, United States Energy Transfer Full time

    Are you interested in joining our team? Chat with our digital assistant to learn more about our company and apply right from your mobile device! Text ETP to 25000 to get started or apply through this web posting if you prefer. Energy Transfer, recognized by Forbes as one of America's best large employers, is dedicated to responsibly and safely delivering...


  • Dallas, United States HRMDTexas Pain Physicians Full time

    Job DetailsJob Location TPP Satellite Clinics - Dallas, TX Position Type Full Time Education Level High School Salary Range $15.00 - $17.00 Hourly Job Shift Day Job Category Health Care Description The Front Desk Associate will accommodate patients, answer phones, and identify areas of improvement to increase efficiency in the clinic and may perform...


  • Dallas, United States HRMDTexas Pain Physicians Full time

    Job DetailsJob Location TPP Satellite Clinics - Dallas, TX Position Type Full Time Education Level High School Salary Range $15.00 - $17.00 Hourly Job Shift Day Job Category Health Care Description The Front Desk Associate will accommodate patients, answer phones, and identify areas of improvement to increase efficiency in the clinic and may perform...


  • Dallas, United States HRMDTexas Pain Physicians Full time

    The Front Desk Associate will accommodate patients, answer phones, and identify areas of improvement to increase efficiency in the clinic and may perform Check-Out duties.Essential Front Desk FunctionsAnswer the phone in a timely manner and direct calls to the correct individualGreet all patients, clients, and vendorsRespond to guest needs, requests, and...


  • Dallas, United States WeWork Full time

    About Us At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement-we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take...


  • Dallas, Texas, United States MCI Careers Full time

    About the Job:At MCI Careers, we are seeking a Service Desk Professional to join our team. In this role, you will be responsible for delivering exceptional customer experiences through various communication channels, including phone, email, and chat.About the Position:As a Service Desk Professional, you will work in a fast-paced environment, handling inbound...


  • Dallas, United States Hunt Consolidated Full time

    Company Overview: A privately held exploration and production company, Hunt Oil has successfully conducted worldwide petroleum operations for nearly 90 years and is one of the world's leading independent energy companies. The mission of Hunt Oil Company is to be a growth-oriented industry leader respected throughout the world for the quality and competency...

  • Help Desk Supervisor

    2 months ago


    Dallas, United States Hunt Consolidated, Inc. Full time

    Company Overview: A privately held exploration and production company, Hunt Oil has successfully conducted worldwide petroleum operations for nearly 90 years and is one of the world's leading independent energy companies. The mission of Hunt Oil Company is to be a growth-oriented industry leader respected throughout the world for the quality and competency...

  • Help Desk Supervisor

    2 months ago


    Dallas, United States Hunt Corporation Full time

    Job DescriptionCompany Overview: A privately held exploration and production company, Hunt Oil has successfully conducted worldwide petroleum operations for nearly 90 years and is one of the world's leading independent energy companies. The mission of Hunt Oil Company is to be a growth-oriented industry leader respected throughout the world for the quality...


  • Dallas, United States Hunt Full time

    Job DescriptionCompany Overview:A privately held exploration and production company, Hunt Oil has successfully conducted worldwide petroleum operations for nearly 90 years and is one of the world's leading independent energy companies. The mission of Hunt Oil Company is to be a growth-oriented industry leader respected throughout the world for the quality...

  • Service Desk Analyst

    3 months ago


    Dallas, United States TEKsystems Full time

    Job DescriptionJob DescriptionWells Fargo & Company End Client (if different from Account)Duration12 Month MinimumDescriptionWells Fargo is looking to bring on a group of Tech Support Agents to support the internal employees of Wells Fargo via inbound phone calls. Agents will be trained on the internal tools, systems, processes and will be responsible for...


  • Dallas, Texas, United States Hunt Consolidated, Inc. Full time

    Job Overview:Hunt Consolidated, Inc. is seeking an experienced IT Help Desk Manager to oversee daily operations and prioritize tasks for the Help Desk team.The successful candidate will be responsible for ensuring service level agreements and key performance indicators are achieved, assessing help desk processes and performance metrics, and implementing...


  • Dallas, United States 20 - EXOS Works, LLC Full time

    Job Summary: Responsibilities We're seeking a Fitness Center Front Desk Associate to join our team. Consistently offer the highest level of personalized member customer service while maintaining a positive, enthusiastic and helpful attitude Greet and welcome new fitness center members, assist with membership enrollment and front desk operations ...

  • Senior Help Desk

    1 month ago


    dallas, United States Catapult Solutions Group Full time

    Senior Help Desk SpecialistDepartment: ITLocation: On-site in Dallas, TX 75201- 5 days a weekRole Type: 6-month Contract-to-hire (Position will look to convert permanent after 6 months)Hours: Position works an eight-hour shift schedule coordinating with teammates to ensure coverage from 6:30 a.m. to 6:30 p.m.About Our ClientA privately held exploration and...

  • Senior Help Desk

    1 month ago


    dallas, United States Catapult Solutions Group Full time

    Senior Help Desk SpecialistDepartment: ITLocation: On-site in Dallas, TX 75201- 5 days a weekRole Type: 6-month Contract-to-hire (Position will look to convert permanent after 6 months)Hours: Position works an eight-hour shift schedule coordinating with teammates to ensure coverage from 6:30 a.m. to 6:30 p.m.About Our ClientA privately held exploration and...