SIMCO Electronics | Customer Success Manager | naperville, il
5 days ago
SIMCO’s mission is Protecting More People by Delivering Life-Saving Quality Leaner. SIMCO is the leading provider of calibration and software services for test and measurement instruments used in regulated industries where high reliability is critical. Founded in 1962 to service NASA and high technology firms in Silicon Valley, SIMCO is a trusted partner for 60 years and counting. SIMCO is known for tailored solutions with global program visibility. Today, SIMCO’s 20 calibration labs and its CERDAAC software service over 3,000 organizations, including 16 of the top 20 global biomedical device manufacturers and 14 of the top 20 global aerospace and defense manufacturers. SIMCO is ranked #1 globally in customer value leadership for consistently exceeding client expectations. This position will be covering the Mid-West Region (IL, IN, MS, WI, MI and OH)
Who We Are
SIMCO’s Mission in Service culture is anchored in 3 core values of Trust, Empathy, and Innovation, plus 9 guiding principles.
TRUST: Competency, Reliability, and Sincerity
Obsess Over Customers. We fanatically focus on customer success; their technology protects our loved ones.
Don’t Compromise On Quality. Customers depend on us to help ensure the safety & reliability of their life-saving products.
Respond Fast & Friendly. We respond quickly to customers & colleagues, who depend on us for their livelihood.
EMPATHY: Humility, Curiosity, and Understanding
Learn & Grow. We strive to master our craft and are constantly learning, evolving.
Operate Like Owners. We take ownership of outcomes, not just effort. We’re biased toward action.
Serve As One Team. We rise above personal interests to better serve our customers and our mission as one company.
INNOVATION: Technical Creativity, Risk-Taking, and Action-Oriented
Find A Better Way. We constantly seek ways to improve our customer’s & our business. We embrace technology & change.
Attack The Problems. We run toward problems. We respond quickly and aggressively to customer and colleague issues.
Lead By Being Lean. By eliminating waste, we free ourselves to accomplish even more amazing things.
The single most untapped competitive advantage is teamwork. Here at SIMCO we embrace the following 5 behaviors model:
- Trust. We trust one another. Team members are genuinely transparent and honest with one another forming a safe environment that creates vulnerability-based trust.
- Conflict. We engage in conflict around ideas. With trust, team members are able to engage in unfiltered, constructive debate of ideas.
- Commitment. We commit to decisions. When team members are able to offer opinions and debate ideas, they feel heard and respected, and are able to commit to decisions. We weigh-in so we can buy-in.
- Accountability. We hold one another accountable. Once everyone is committed to a clear plan of action, they are more willing to hold one another accountable.
- Results. We focus on achieving collective results. The ultimate goal is the achievement of results, unlocked through implementing principles of Trust, Conflict, Commitment, and Accountability.
Who You Are
A Player. You achieve what others can’t. You are a top performer and a high achiever.
Ideal Team Player. You are hungry, humble, and human.
Trustworthy. You are competent, reliable, and sincere.
Mission in Service. You are a cultural fit with our mission, values, and principles.
Work Ethic. You volunteer your discretionary effort.
Experience Profile
- Responsible for achieving sales volume retention quota.
- Manage renewal activities for customers between $25-300k in annual sales volume.
- Successfully implement annual price increases with assigned sales portfolio.
- Ensures exceptional customer satisfaction is being delivered to strengthen and grow the business relationship.
- Identify opportunities for continuous improvement as a champion for your customers.
- Lead generation and prospecting will be required.
- Lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell services.
- Take ownership for the portfolio of business assigned and escalate when required to resolve client expectations
- Manage administrative internal processes, to accomplish the desired outcomes for your customer.
- Completes general reporting on the territory activity in Salesforce.com. (in-person meetings, renewal status)
Expertise Required
- 1-2 years of experience selling products and services
- Experience with B2B sales
- Miller Heiman alumni (not required, but a strong plus)
- Lean Six Sigma Yellow Belt (not required, but a strong plus)
- Excellent written, verbal, and analytical skills
- Word, Excel, Salesforce
Education and/or Experience
- Bachelor’s degree or equivalent. A minimum of 1-2 years of business-to-business service sales experience, preferably in an industrial environment requiring some technical aptitude. Experience in working with compliance requirements of quality systems. Calibration service sales preferred but not mandatory.
Working Environment and Travel
- Travel within assigned metro is expected for face-to-face meeting(s) with assigned customers
- Depending on the assigned metro, overnight travel may be required
- Overnight travel will be required to support corporate sales training and annual meetings
- Overnight travel is expected to be less than 25%
Blueprint for Role
Objective: The Customer Success Manager position requires a combination of sales experience, customer focus, ambition, and the ability to work in a fast-paced customer success environment.
Position Outcomes
- Support between 25-70 customers with overall value between $2-5M annual sales
- Grow the overall value of the portfolio through customer growth strategies
- > 95%+ volume retention of assigned clients
- Successfully manage customer renewal process within corporate pricing guidelines
- Identify opportunities to upsell / cross sell clients with SIMCO’s total value proposition
-
Customer Success Manager
5 days ago
Naperville, United States SIMCO Electronics Full timeSIMCO’s mission is Protecting More People by Delivering Life-Saving Quality Leaner. SIMCO is the leading provider of calibration and software services for test and measurement instruments used in regulated industries where high reliability is critical. Founded in 1962 to service NASA and high technology firms in Silicon Valley, SIMCO is a trusted partner...
-
naperville, United States Naperville Dental Specialists Full timeNaperville Dental Specialists is looking for a full-time Licensed hygienist to join our team! Flexible schedule & Competitive Pay We pride ourselves in Doctor/Hygiene collaboration all while having fun along the way! Scheduled lunch breaks are an integrative part of the day here! Location: 55 S Main Street, Ste 241, Naperville, IL 60540 Naperville Dental...
-
Dental Hygienist
7 days ago
Naperville, Illinois, United States Naperville Dental Specialists Full timeNaperville Dental Specialists, a unique and supportive dental practice, is seeking a highly skilled Licensed Dental Hygienist to join our team in Naperville, IL.We offer an estimated annual salary of $75,000, along with excellent benefits, daily bonus opportunities, over 200 CE's, and growth potential.About the Role:This full-time position requires a current...
-
naperville, United States Naperville Dental Specialists Full timeNaperville Dental Specialists is looking for a full-time Licensed hygienist to join our team!Flexible schedule & Competitive PayWe pride ourselves in Doctor/Hygiene collaboration all while having fun along the way!Scheduled lunch breaks are an integrative part of the day here!Location: 55 S Main Street, Ste 241, Naperville, IL 60540Naperville Dental...
-
naperville, United States Naperville Dental Specialists Full timeDental Hygienist at Naperville Dental Specialists summary: Naperville Dental Specialists is seeking a full-time licensed Dental Hygienist to enhance patient care through collaboration and comprehensive dental maintenance. The position offers a flexible schedule, competitive pay, and opportunities for professional growth including continuing education and...
-
naperville, United States Naperville Dental Specialists Full timeNaperville Dental Specialists is looking for a full-time Licensed hygienist to join our team! Flexible schedule & Competitive Pay We pride ourselves in Doctor/Hygiene collaboration all while having fun along the way! Naperville Dental Specialistsis looking for a Full-Time Licensed Dental Hygienist to join our team. Expected Schedule (Willing to be...
-
Customer Service Representative
6 days ago
Naperville, Illinois, United States TownePlace Suites Naperville 1843 W Diehl Rd - Naperville, IL Full timeUnlock Your Career in HospitalityWe are seeking a highly skilled Front Desk Agent to join our team at TownePlace Suites Naperville, 1843 W Diehl Rd - Naperville, IL. This is an excellent opportunity for individuals who enjoy providing exceptional customer service and are eager to take their career to the next level.About the RoleThis full-time position...
-
Naperville, Illinois, United States CS Naperville Women's Healthcare Full timePractice Overview:Our private OB/GYN practice in Naperville, IL, is affiliated with Edward Hospital (Level III) and located on the hospital campus.We are seeking a CNM or NP to join our team of physicians who specialize in minimally invasive surgery and high-risk obstetrics.The ideal candidate will have a minimum of 5 years of experience as a CNM or WH NP or...
-
OB/GYN Private Practice in Naperville, IL
1 month ago
Naperville, United States CS Naperville Women's Healthcare Full timeAre you an OB/GYN physician seeking a dynamic practice with supportive, like-minded colleagues? Join Naperville Women's Healthcare, a well-established, all-women physician private practice in Naperville, Illinois, where we prioritize patient-partnered care and foster a collaborative, positive environment.Why Naperville Women's Healthcare?Collegial...
-
CNM or NP OBGYN Private Practice in Naperville, IL
6 months ago
Naperville, United States CS Naperville Women's Healthcare Full timeJoin an established, robust, private OB/GYN practice in Naperville, IL.Join a CNM in an all Women Physician private practice that is highly regarded by both patients and healthcare professionals. Work with physicians who are supportive colleagues, who collaborate and who are committed to each other to provide patient partnered care.Naperville is an...
-
OB/GYN Private Practice in Naperville, IL
2 weeks ago
Naperville, United States CS Naperville Women's Healthcare Full timeAre you an OB/GYN physician who values your independence and autonomy in caring for patients? Are you seeking to practice medicine where you and your physician colleagues determine the quality and delivery of patient care? Do you want to collaborate with physicians who value and support your clinical judgment and are committed to positive patient...
-
Naperville, United States Soliant Full timeJob DescriptionJob DescriptionMinimum 1+ years occupational therapy experience required.Job Opportunity: School-Based Occupational Therapist in Naperville, ILAre you a dedicated Occupational Therapist passionate about making a difference in students' lives? Join our dynamic team in Naperville, IL, and help students thrive both academically and...
-
School Psychologist Position Open in Naperville, IL
18 hours ago
Naperville, United States Soliant Full timeMinimum 1+ years school psychologist experience required.Job Title: School Psychologist Naperville, IL Location: Naperville, Illinois Contact: Emma Guerrero | Soliant Education | emma.guerrero@soliant.com Qualifications: Masters or Doctoral degree in School Psychology State Certification or License in School Psychology (PEL or equivalent) Experience in...
-
Onsite: School Psychologist Position
2 months ago
Naperville, United States Sunbelt Staffing Full timeJob DescriptionJob DescriptionMinimum 1+ years school psychologist experience required.Sunbelt Staffing is seeking a School Psychologist for a full-time, school-based job in Naperville, IL. This is a full-time job for a School Psychologist. Please apply below if interested!Minimum Job Qualifications:Masters Degree from an accredited universityIllinois School...
-
Naperville, United States Sunbelt Staffing Full timeJob DescriptionJob DescriptionMinimum 1+ years occupational therapy experience required.Sunbelt isnow hiring a school-based Occupational Therapist near Naperville, IL for a full-benefit position this school year with guaranteed hours.Job Requirements: IL OT License For immediate consideration for this Occupational Therapist position near Naperville, IL...
-
Dermatology Opportunity: Naperville, IL
6 months ago
Naperville, United States Archway Physician Recruitment Full timeDermatology Opening in Naperville ILOutside Chicago 25mFull Time, 3 or 4 day a week schedulePractice General Dermatology in the greater Chicagoland area. Located 28 miles west of Chicago, Naperville, IL, consistently ranks as a top community in the nation in which to live, raise children and retire. This vibrant, thriving city is home to acclaimed public and...
-
Naperville, United States Sunbelt Staffing Full timeJob DescriptionJob DescriptionMinimum 1+ years speech therapy experience required.Sunbelt is now hiringa licensed pediatric Speech Language Pathologist in the Naperville, IL area.We are proud to offer guaranteed weekly hours, competitive pay rates, unlimited access to our Clinical Advisory Team, and a comprehensive benefits package!Position Requirements: -...
-
Naperville, United States Sunbelt Staffing Full timeJob DescriptionJob DescriptionMinimum 1+ years speech therapy experience required.Sunbelt is now hiringa licensed pediatric Speech Language Pathologist in the Naperville, IL area.We are proud to offer guaranteed weekly hours, competitive pay rates, unlimited access to our Clinical Advisory Team, and a comprehensive benefits package!Position Requirements: -...
-
Naperville, United States Soliant Full timeMinimum 1+ years special education experience required.Job Title: Special Education Teacher - Naperville, IL Location: Naperville, IL Compensation:Up to $35.00 an hour. Additional bonuses can be available for extra certifications and qualifications. Contact: Emma Guerrero | Soliant Education | emma.guerrero@soliant.com Qualifications: Bachelors or Masters...
-
Naperville, United States Soliant Full timeMinimum 1+ years special education experience required.Job Title: Special Education Teacher - Naperville, IL Location: Naperville, IL Compensation:Up to $35.00 an hour. Additional bonuses can be available for extra certifications and qualifications. Contact: Emma Guerrero | Soliant Education | emma.guerrero@soliant.com Qualifications: Bachelors or Masters...
