Prosum | Information Technology Support Technician | new york city, ny
3 days ago
This opportunity is with a mid-size MSP working fully onsite with their Asset Management client near the Rockefeller Center.
Position Overview:
The Helpdesk Support Tech role ensures seamless operation and efficiency for the Customer's end users by providing comprehensive technical support and troubleshooting for everyday IT challenges. The Helpdesk Tech uses professional focuses on maintaining consistent user support while adhering to established protocols and utilizing the Customer’s Information Technology Management tools. This position also involves collaboration with the Customer’s internal IT team to escalate and resolve issues beyond routine helpdesk management.
Key Responsibilities:
- Comprehensive End-User On-Site Support
- Deliver proactive troubleshooting and prompt technical support for hardware, software, and network connectivity issues.
- Address requests through Jira Ticketing System, email, instant messaging, and VOIP phone system, ensuring all activities are logged and tracked.
- Conduct on-site support to assist with device troubleshooting, provisioning, and replacements.
- Device Management and Monitoring:
- Utilize RMM tools to continuously monitor endpoint performance, security risks, and compliance violations.
- Manage device provisioning and configuration using Microsoft Intune to enforce security policies and optimize functionality.
- Incident and SLA Management:
- Log, prioritize, and resolve Level 1 incidents, escalating more complex issues to Level 2 or internal IT teams.
- Adhere to SLAs and established workflows to ensure timely resolution and seamless issue tracking within Jira.
- Patch and Software Deployment:
- Support automated patch management processes, performing manual interventions when necessary.
- Deploy secure software packages using the Customer's Software Deployment System.
- Peripheral and Conference Room Support:
- Troubleshoot and configure peripherals, such as printers, scanners, and projectors, ensuring minimal downtime.
- Provide backup support for conference room technologies as needed.
- Collaboration and Escalation:
- Partner with the Customer’s internal IT team to escalate issues involving security concerns, system changes, or advanced configurations.
- Document all activities in Jira to ensure a structured approach and seamless communication.
Qualifications:
- Experience with Jira, RMM tools, Microsoft Intune, and Microsoft 365 platforms.
- Demonstrated knowledge of Windows, macOS, iOS, and Android devices.
- Strong interpersonal skills with an emphasis on customer service and teamwork.
- 3+ years of IT support experience to end-users and executive level clients, including on-site and remote environments
-
new york city, United States Prosum Full timeThis opportunity is with a mid-size MSP working fully onsite with their Asset Management client near the Rockefeller Center. Position Overview:The Helpdesk Support Tech role ensures seamless operation and efficiency for the Customer's end users by providing comprehensive technical support and troubleshooting for everyday IT challenges. The Helpdesk Tech uses...
-
new york city, United States Alexandria Technology Full timeCompany DescriptionAlexandria Technology is an AI Natural Language Processing firm based in New York, NY. We specialize in converting large amounts of text into valuable data using our advanced NLP engine. Our technology provides investment professionals with a competitive edge, resulting in higher alpha and better Sharpe ratios for their portfolios.Role...
-
City Infrastructure Specialist
4 days ago
New York, New York, United States New York City, NY Full timeAbout the RoleThe City of New York is hiring a City Infrastructure Specialist to support various projects related to transportation infrastructure. The ideal candidate will have strong analytical skills, excellent communication abilities, and a passion for public service.ResponsibilitiesThe successful candidate will be responsible for assisting in the...
-
New York, New York, United States New York City, NY Full timeThe Office of Child Support Services (OCSS) prioritizes the well-being of children by facilitating economic and social support from both parents.As a Clerical Associate III in the Court Processing Unit, you will utilize data systems to manage child support cases, prepare notices for hearings, review case files, and update relevant information. Your attention...
-
Information Technology Manager
5 days ago
New York, New York, United States City of New York Full timeJob OverviewThe City of New York is seeking an experienced Information Technology Manager to join its team. This is a rewarding opportunity for a skilled professional to leverage their expertise in local area network and wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring,...
-
Technology Risk Underwriter
5 days ago
New York, New York, United States Diedre Moire Corp. Full timeJob DescriptionWe are seeking a highly skilled Technology Risk Underwriter to join our team in New York City. As a key member of our underwriting team, you will be responsible for providing support and services to assigned producers within broad underwriting authority levels.Company OverviewDiedre Moire Corporation is a leading insurer that offers a...
-
College Support Associate
4 days ago
New York, New York, United States New York City, NY Full timeCompany OverviewDCAS, a leading government organization, aims to make city services accessible and efficient for all New Yorkers. With its extensive network of municipal buildings and agencies, DCAS plays a crucial role in supporting the day-to-day operations of the City of New York.The organization's commitment to equity, effectiveness, and sustainability...
-
Administrative Support Manager
5 days ago
New York, New York, United States New York City, NY Full timeThe City of New York is seeking an experienced Administrative Support Manager to oversee the operations of its Customized Assistance Services/Disability Service Program. This role offers a unique opportunity to work in a dynamic and inclusive environment, supporting individuals with disabilities and promoting their well-being.About the PositionWe are looking...
-
new york city, United States American Vassal Full timePosition: Technology Strategy ConsultantLocation: New York City, NY (3 Days/Week onsite hybrid)Duration: Long TermResponsibilities:15+ years of experience with strong technology background.A candidate should be technically competent and should have software Development background.Excellent communication skills.Should have played the role of technical...
-
new york city, United States American Vassal Full timePosition: Technology Strategy ConsultantLocation: New York City, NY (3 Days/Week onsite hybrid)Duration: Long TermResponsibilities:15+ years of experience with strong technology background.A candidate should be technically competent and should have software Development background.Excellent communication skills.Should have played the role of technical...
-
Clinical Psychologist
5 days ago
New York, New York, United States City of New York Full timeAbout the JobWe are seeking a highly skilled Clinical Psychologist to join our team in New York City. The successful candidate will be responsible for conducting psychological testing and interviews, evaluating individuals' emotional and intellectual functioning, and preparing reports of psychologist findings.ResponsibilitiesConduct psychological testing and...
-
new york city, United States ZonForce Technology Full timeOnly W2 candidate are accepted for this role. Hybrid Role for multiple locations- New York City or Jersey City, NJ or Charlotte, NC. MUST have- TRADING/CAPITAL MARKETS AND/OR INVESTMENT BANKING. ** We need: TWO senior Project Manager who has RECENT EXPERIENCE IN PROJECT MANAGEMENT FOR PROJECTS SUPPORTING TRADING/CAPITAL MARKETS AND/OR INVESTMENT BANKING....
-
Personal Care Specialist in New York City
6 days ago
New York, New York, United States Privatus - New York City Full timeHome Health Aide Opportunity in ManhattanWe are seeking a qualified and compassionate Certified Home Health Aide to join our team at Privatus - New York City. As a Personal Care Specialist, you will provide one-to-one relationships and deliver quality care in the comfort of our clients' homes.Salary: $20 per hourAbout The Job:Our organization offers exciting...
-
new york city (queens), United States New York Therapy Placement Services, Inc. Full time*Job Description*Speech Language Pathologist Clinical Fellows: Flushing Queens, Queens Village, Jamaica Queens, Bronx, Forest Hills Queens.New York Therapy Placement Services, Inc. is seeking Speech-Language Pathologist Clinical Fellows to join our team of dedicated professionals for the 2024-2025 school year. Our diverse client base requires working with...
-
IT Security Specialist
6 days ago
New York, New York, United States City of New York Full timeAbout UsThe City of New York is a leader in providing safe, efficient, and environmentally responsible transportation solutions.Job OverviewWe are seeking an experienced IT Security Specialist to join our team in the NYC Department of Transportation's IT & Telecom division.Salary$65,000 - $85,000 per year.Job DescriptionThis role will involve delivering IT...
-
New York, New York, United States City of New York Full timeJob Summary:The Technical Support Specialist will provide timely and effective case resolution support to staff and providers, ensuring seamless communication between DOHMH providers and NYS DOH. This role requires proficiency in the NYS Early Intervention (EI) case management system and excellent problem-solving skills to resolve documentation issues in the...
-
Administrative Support Coordinator
5 days ago
New York, New York, United States New York City, NY Full timeJoin Our Team as an Administrative Support CoordinatorThe New York City Department of Environmental Protection (DEP) is a leading organization in the environmental sector, committed to providing high-quality drinking water and managing wastewater and stormwater. As a highly motivated and organized Clerical Associate, you will play a crucial role in...
-
Senior Information Security Analyst
7 days ago
New York, United States City of New York Full timeCompany Description Job Description The Financial Information Services Agency and the Office of Payroll Administration (FISA-OPA) has a vacancy for a Senior Information Security Analyst. The Senior Information Security Analyst will act as a lead for the Information Security Team and report directly to the CISO. This role requires a strong technical...
-
New York Shuk | Sales
3 days ago
new york city (brooklyn), United States New York Shuk Full timeCOMPANY DESCRIPTIONNew York Shuk, founded by Ron and Leetal Arazi, is a family endeavor specializing in handcrafted Middle Eastern pantry staples. Our products are born from a passion to preserve our culinary heritage, with the goal of making high-quality Middle Eastern flavors accessible for everyday cooking in the USA.You can find our products on the...
-
new york city (queens), United States New York Therapy Placement Services, Inc. Full timeJob Description Speech Language Pathologist Clinical Fellows: Flushing Queens, Queens Village, Jamaica Queens, Bronx, Forest Hills Queens. New York Therapy Placement Services, Inc. is seeking Speech-Language Pathologist Clinical Fellows to join our team of dedicated professionals for the 2024-2025 school year. Our diverse client base requires working with...