Boston Metro, Part-Time Studio Supervisor

2 weeks ago

Boston, United States STUDS Full time

Based in Boston, the Studio Supervisor will report to the Studio Manager and support all 4 of our Boston Studios. You will be responsible for executing the Studio's presentation and experience while providing an amazing experience to Studs' clients. 

Hourly Rate: $24/hour

Key Responsibilities:

REVENUE

Financial Acumen

  • Reviews business reporting with the Studio Manager and Assistant Studio Manager to understand and effectively communicate opportunities in key business metrics
  • Partners with the Studio Manager and Assistant Studio Manager to implement strategies to continually improve key business metrics and achieve sales plan

Service Oriented 

  • Contributes to a performance oriented culture by setting clear expectations and targets for the Studio team while leading the sales floor
  • Structures the sales floor to maximize sales and service aptitude 
  • Serves as a brand ambassador: welcomes and educates clients to the unique Studs' piercing and shopping experience through our selling cycle
  • Implements and trains to service recovery best practices 

OPERATIONS

Optimizes Work Processes

  • Oversees the Studio's experience division including selling culture, bedside manner, and training or the Studio's presentation division including brand standards and visual merchandising
  • Monitors, tracks, and communicates trends in their division area to the Studio Manager and collaborates on solutions

Decision Quality & Execution 

  • Balances analysis, experience, and integrity when making decisions for the overall business
  • Understands when to take action and when to escalate to the Studio Manager
  • Holds themselves and staff accountable to meet directive execution dates
  • Acts with a clear sense of ownership over the Studio's experience and presentation responsibilities  

TALENT 

Builds and Develops Effective Teams

  • Contributes to creating a sense of belonging and strong team morale through collaboration
  • Leads by example and models inclusive behavior for the Studio team

Integrity

  • Prioritizes Studio compliance and ensures staff is accountable to company policies and standard operating procedures
  • Admits mistakes and is not afraid to escalate when help is needed 
  • Lives out our Core Values: We're All in This Together, We're All Ears, and We're Always Growing.  
  • Shows consistency by providing best-in class service to everyone in the studio 
  • Provides prompt and direct coaching and feedback with clear actionables

Requirements:

  • Experience: 6 months of comparable Retail Management experience; experience with jewelry, piercing, or hospitality is a plus 
  • Availability: 4-29 hours per week inclusive of weekdays and weekends
  • Comfortable standing for extended periods of time up to 8+ hours
  • Able to lift, carry, and move at least 20 lbs
  • Must be able to handle chemicals safely 
  • Driven, creative problem solver that consistently acts with integrity and speaks up
  • Owner's mindset, with the ability to approach feedback and problems with a positive attitude.

Benefits & Perks

  • 30 hours of accrued Sick Time
  • 401k 
  • Exclusive employee piercing and jewelry discounts (plus discounts for friends and family)
  • Learning and development opportunities to support development and foster an inclusive culture

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