Senior Director, Unified Endpoint Management

Job Number 24163296
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
JOB SUMMARY

We are seeking a Sr. Director of Unified Endpoint Management to lead a crucial division within our Technology Workplace Tower. This pivotal role will be responsible for overseeing our UEM platform (Bigfix + Intune), managing diverse device ecosystems including Windows, Mac, iOS, and Android, and ensuring security and compliance across all endpoints. The successful candidate will lead a team of approximately 15 people, including direct reports, team members, and external contractors, within a larger organization. The Sr. Director builds and leverages strong partnerships across business, technology, product leadership and vendors/partners in order to implement an operating model of innovative cost savings and optimization solutions for Marriott. This global role spans responsibilities across all regions and will be instrumental in shaping the endpoint management strategy for the entire organization.

CANDIDATE PROFILE

Required:

• Undergraduate degree and/or equivalent combination of experience, education, and certification
• 10+ years of technology leadership experience with a blend of deep technical knowledge and a customer-focused mindset including:
  • 6+ years managing direct reports and Service Provider teams
  • 5+ years experience delivering large-scale endpoint management technology solutions
  • Extensive experience with UEM platforms, preferably including Bigfix, Intune, Workspace One or similar
  • Experience in managing global teams and initiatives
  • Experience working with remote and offshore development teams
• Strong understanding of various operating systems (Windows, Mac, iOS, Android)
• Experience with endpoint security and compliance in enterprise environments
• Proven track record in managing large-scale device management projects
• Demonstrated ability in design thinking and understanding user journeys
• Proven track record in utilizing data and analytics to drive decision making
• Strong innovation skills and ability to adapt to rapidly changing technological landscapes
• Excellent communication and stakeholder management skills
• Knowledge of compliance requirements in technology environments
• Functional knowledge of SAFe/Agile framework
• Functional knowledge of Product Management

Preferred:

• Graduate Degree in Information Technology, Management or related discipline
• 5+ years experience leading and engaging highly technical architecture, engineering and operations teams
• 5+ years of hands-on technical experience in digital infrastructure and/or development teams
• Demonstrated ability to manage a large, diverse portfolio of technologies and projects, while balancing short-term goals and long-term vision
• Comfortable applying a combination of qualitative and quantitative methods to define success
• Expert problem solver that is able to solve challenges across people, process and technology
• Ability to build strong relationships and network throughout the broader IT community
• Experience in the security, implementation and operational support of mission-critical products
• Strong influencing skills and an ability to overcome barriers while driving change
• Experience in researching emerging technologies and trends, standards, and products
• Experience in developing technology roadmaps and strategies

Additional Information

• This role reports directly to the Vice President and is part of the leadership team of the Technical Workplace Products tower
• The position plays a key role in the company's global digital transformation initiatives
• Change management skills are crucial for driving adoption of new technologies and practices
• The successful candidate will be expected to balance innovation with compliance and security needs
• Performance will be measured on factors such as successful technology adoption rates, user satisfaction, system performance, and efficiency of operations
• Travel may be required to support global initiatives and collaborate with international teams

CORE WORK ACTIVITIES

Technical Leadership and Delivery

• Oversee the implementation, maintenance, and optimization of the UEM platform
• Consolidate technologies to manage a migration to a single UEM platform
• Manage diverse device ecosystems including Windows, Mac, iOS, and Android
• Develop and implement policies for device lifecycle management
• Lead image management for various operating systems
• Implement and maintain security policies across all managed devices
• Ensure compliance with industry standards and regulations
• Manage a team of approximately 15 people, including direct reports, team members, and external contractors
• Apply product management principles to UEM solutions
• Utilize SAFe and Agile methodologies in project execution and team management
• Drive strategic decisions regarding UEM platform evolution and integration
• Oversee hardware refresh cycles and OS upgrade strategies
• Collaborate with security teams to address endpoint-related threats and vulnerabilities
• Establish and manage relationships with hardware suppliers and software vendors
• Oversee budget management and maintain fiduciary responsibility
• Drive innovation in endpoint management technologies
• Aid other teams in the adoption of new technologies and innovations
• Support compliance efforts by maintaining and documenting procedures and reporting systems

IT Governance

• Follow all defined IT standards and processes and provide input for improvements to the appropriate process owners as needed
• Lead team in adoption of agile product-based model. Defines KPIs and drives team to achieve goals.
• Maintain a proper balance between business and operational risk
• Provide financial input on department or project budgets, capital expenditures or other cost/resource estimates as requested

Service Provider Management

• Own outcomes of the aligned Service Provider team and contractors inclusive of project delivery and operations
• Make short-term plans for the team to effectively utilize resources
• Facilitate timely resolution of service delivery problems and minimize the impact to clients

Managing Projects and Priorities

• Develop specific goals and plans to prioritize, organize, and accomplish work for self and direct reports.
• Provide direction and assistance to other teams regarding projects. Determine priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
• Think creatively and practically to develop, execute and implement new plans or programs. Generate and provide accurate and timely results in the form of reports, presentations, etc.
• Plan, develop, implement, and evaluate the quality of the teams’ operations.
• Understand and meet the needs of key stakeholders.

Leading Discipline Team

• Champion leaders’ vision for product and service delivery.
• Work with direct reports and peers to develop and implement strategies and goals. Communicate a clear and consistent message regarding goals to produce desired results.
• Maintain high performance levels by attracting, developing and retaining talent, managing performance, building career paths, and aligning performance and rewards to company goals.
• Promote the fair and equitable treatment of employees.
• Facilitate regular, ongoing communication in the department (e.g., staff meetings).
• Set goals and expectations for direct reports using the performance review process and hold staff accountable for performance goals.
• Solicit employee feedback.
• Utilize an “open door policy” and review employee satisfaction results to identify and address employee problems or concerns
• Make and execute the necessary decisions to keep the team moving forward toward achievement of goals.
• Provide targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders.

The salary range for this position is $134,700 to $255,930 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants.

Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and are eligible to receive a minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to be connected. Headquarters-based positions are considered hybrid for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting, September 18, 2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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