Patient Access Information Systems, Associate Director

2 weeks ago

Chicago, United States Amgen Full time

In this strategic position within the Rare Disease Business Unit (RDBU), you will drive the vision and execution of our patient access technology ecosystem. As the key liaison among Patient Access, Information Services, and Data teams, you will ensure the seamless delivery of patient support services through advanced technologies, including CRM systems and innovative solutions.

You will manage a diverse portfolio of operational and improvement initiatives from various business stakeholders, demonstrating a commitment to leveraging cutting-edge technology to enhance Patient Support Programs. Your proactive engagement with team strategies will facilitate ongoing education for Patient Access leaders on emerging technologies, informing and shaping future roadmaps.

As a business technology leader, you will be crucial in defining our technological vision, enhancing user experiences, and optimizing operational efficiency. This multifaceted role requires strong leadership, strategic insight, and a profound understanding of how technology can advance business objectives.

The ideal candidate will thrive in a complex environment, exhibiting initiative, problem-solving capabilities, and effective collaboration across multiple workstreams while exercising sound business judgment. Key responsibilities will include activating technology teams and identifying opportunities for continuous improvement in patient support programs through innovative process and system enhancements. Strong communication and collaboration with cross-functional teams will be essential for your success.

Role/Responsibilities:
  1. Ensure data and process compatibility, minimizing disruption to daily operations.
  2. Develop and maintain the Patient Access technology strategy through effective cross-functional collaboration.
  3. Lead continuous process improvement initiatives to boost productivity and reduce operational costs.
  4. Identify opportunities to automate redundant processes using Artificial Intelligence and workflow automation.
  5. Ensure compliance with Amgen’s change and release management processes for CRM ecosystems.
  6. Drive the technology strategy and roadmap for Patient Access CRMs.
  7. Collaborate with Directors to design innovative Patient Support Programs for new product launches.
  8. Partner with the Patient Experience and Innovation team to evaluate and pilot emerging technologies.
  9. Oversee technology budget forecasting, purchase orders, and invoice management.
  10. Present technology roadmaps, strategies, and insights to senior leadership and cross-functional committees.
  11. Collaborate with IT product teams to develop detailed technical requirements and design options.
  12. Work with business leadership and training teams to implement technological enhancements and process changes for system users.
  13. Define a user-centric approach to empower Patient Access staff in maximizing productivity with technology tools.
  14. Foster collaboration with cross-functional teams to create seamless, intuitive, and customer-focused experiences.
Preferred Qualifications:
  1. Strong understanding of the pharmaceutical industry, specifically US Patient Services.
  2. Experience enabling technology (CRM, etc.) for patient access in the biopharmaceutical space.
  3. Experience either leading patient support programs, underlying technology that drives patient support, or data mastering/patient mastering within the biopharmaceutical space.
  4. Authoritative command of complexity and ambiguity; ability to see the big picture.
  5. Ability to collaborate, lead and influence cross-functional teams with a diverse set of backgrounds.
  6. Ability to collect, digest and assemble information to drive decision making and solve business problems.
  7. Demonstrates autonomy with the ability to navigate complex projects.
  8. Experience with supporting field & call center staff.
  9. Experience with Scrum Agile frameworks, CRM technology architecture, and integrations.
  10. Experience with the Salesforce CRM, Tableau, or other reporting and analytics tools.
  11. Strong understanding of Healthcare Data Mastering and Patient Data Mastering.
  12. Exceptional analytical capabilities.
  13. Excellent written and oral communication skills to work across and up through the organization, including escalation and mitigation of issues and risks.
  14. Strong presentation and interpersonal skills.
  15. Strong project management and business analyst skills and experience.

**Apply now** for a career that defies imagination. Objects in your future are closer than they appear. Join us.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen's application deadline for this position is 12/20/2024; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#J-18808-Ljbffr

  • Patient Access Information Systems, Associate Director

    2 weeks ago

    Chicago, United States Amgen Full time

    In this strategic position within the Rare Disease Business Unit (RDBU), you will drive the vision and execution of our patient access technology ecosystem. As the key liaison among Patient Access, Information Services, and Data teams, you will ensure the seamless delivery of patient support services through advanced technologies, including CRM systems and...

  • Patient Access Information Systems, Associate Director

    2 weeks ago

    Chicago, United States BioSpace, Inc. Full time

    Job Details In this strategic position within the Rare Disease Business Unit (RDBU), you will drive the vision and execution of our patient access technology ecosystem. As the key liaison among Patient Access, Information Services, and Data teams, you will ensure the seamless delivery of patient support services through advanced technologies, including CRM...

  • Director of Information Technology

    4 weeks ago

    Chicago, United States COMMUNITY HEALTH PARTNERSHIP OF ILLINOIS Full time

    Community Health Partnership of Illinois (CHP) is a private 501(c)(3) not-for-profit organization in Illinois dedicated to serving its communities with primary preventative medical, dental, and behavioral health services. CHP has been in existence for over 50 years and serves over 10,000 patients from 6 counties across central and northern Illinois.CHP is...

  • Associate Director, Information Security

    1 month ago

    Chicago, United States Baker McKenzie Full time

    The Associate Director, Information Security GRC will manage the people, processes, and technology related to the Firm's security GRC group overseeing governance, risk, and compliance activities, such as client audit support, RFP response, internal IT audit, and contract review. To carry out the GRC activities in line with the Firm's business objectives,...

  • Director -Information & Simulation Technology

    4 weeks ago

    Chicago, United States City Colleges of Chicago Full time

    Director - Information & Simulation TechnologyDIRECTOR – INFORMATION AND SIMULATION TECHNOLOGYINFORMATION TECHNOLOGY DEPARTMENTMALCOLM X COLLEGEMalcolm X College is seeking a Director of Information and Simulation Technology. The Director-Information & Simulation Technology for Malcolm X College plans, directs, implements, and manages computer systems and...

  • Director, Information Technology

    3 weeks ago

    Chicago, United States Prime Healthcare Management Inc Full time

    Overview:Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 45 hospitals and has more than 300 outpatient locations in 14 states providing more than 2.6 million patient visits annually. It is one of the nation’s leading health systems with nearly 50,000 employees and physicians. Fourteen of...

  • Director, Information Technology

    3 weeks ago

    Chicago, United States Prime Healthcare Full time

    OverviewPrime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 45 hospitals and has more than 300 outpatient locations in 14 states providing more than 2.6 million patient visits annually. It is one of the nation’s leading health systems with nearly 50,000 employees and physicians. Fourteen of the...

  • Information & Technology Services Associate

    1 week ago

    Chicago, United States Chicago Public Schools Full time

    Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 340,000 students in 600+ schools and employing nearly 36,000 people, most of them teachers.CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each...

  • Information & Technology Services Associate

    7 days ago

    Chicago, United States Chicago Public Schools Full time

    Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 340,000 students in 600+ schools and employing nearly 36,000 people, most of them teachers.CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each...

  • Information & Technology Services Associate

    4 weeks ago

    Chicago, United States Chicago Public Schools Full time

    Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 340,000 students in 600+ schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each...

  • Information & Technology Services Associate

    4 weeks ago

    Chicago, United States Chicago Public Schools Full time

    Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 340,000 students in 600+ schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each...

  • Senior Patient Access Representative

    7 days ago

    Chicago, United States Ascension Full time

    Details Department: Outpatient RehabilitationSchedule: Day shift, Monday-FridayHospital: Ascension ResurrectionLocation: Chicago, ILBenefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption...

  • Director-Information Technology

    3 weeks ago

    chicago, United States S&C Electric Company Full time

    As an S&C Electric team member, you’ll work on projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will...

  • Admitting Officer IV

    6 months ago

    Chicago, United States UI Health Full time

    Responsibilities: Verifies patient demographics. Contacts patient and reviews / updates demographic information. Documents any changes in UI Health systems. When applicable, leaves patients voicemail and documents failed attempt to reach patient. Verifies and documents coverage and guarantor who is eligible for service. Determines if a patient is eligible...

  • Medical Office Assistant

    1 month ago

    Chicago, United States University of Illinois at Chicago Full time

    Verifies patient demographics. Contacts patient and reviews / updates demographic information. Documents any changes in UI Health systems. When applicable, leaves patients voicemail and documents failed attempt to reach patient. Verifies and document Office Assistant, Patient Access, Medical, Patient, Office, Health, Healthcare

  • Head of Access Services

    4 months ago

    Chicago, United States DePaul University Library Full time

    Reporting to the Associate University Librarian for Teaching, Research, and Engagement, the Head of Access Services provides oversight and leadership for circulation, course reserves, interlibrary loan, and document delivery services across the DePaul University Library. The Head of Access Services collaborates across all library departments, partners on...

  • Health Information Technology Systems Manager

    5 days ago

    Chicago, Illinois, United States COMMUNITY HEALTH PARTNERSHIP OF ILLINOIS Full time

    Job SummaryWe are seeking an experienced Health Information Technology Specialist to manage and maintain our electronic health records systems.About the RoleIn this position, you will be responsible for implementing, maintaining, and troubleshooting electronic health records systems. You will work closely with healthcare professionals to ensure accurate...

  • Director-Information Technology

    4 weeks ago

    Chicago, United States S&C Electric Company Full time

    As an S&C Electric team member, you'll work on projects that have real-world impact. You'll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will...

  • Director of Information Technology

    5 months ago

    Chicago, United States S&C Electric Company Full time

    As an S&C Electric team member, you’ll work on projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will...

  • IT Director

    3 weeks ago

    Chicago, United States Chicago Athletic Association Full time

    We believe our guests select the Chicago Athletic Association because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. Join us for this incredible opportunity to be part of our team as an IT Director at the Chicago Athletic Association located in downtown Chicago ... N ot onlywill you be...