Ledgent Technology | Network Technician II

5 days ago

spokane, United States Ledgent Technology Full time

Role: Network Technician II

Position Type: Contract with potential of hire

Location: Spokane, WA - 100% onsite (MUST currently reside within 50 miles of location)

Hourly Rate: $28-31/hr.

*C2C & third party vendors not accepted at this time*

Ledgent Technology has partnered with a valued client to find a skilled Network Technician II. This contract role offers the potential for extension or conversion, providing an excellent opportunity for a motivated IT professional to make a meaningful impact within a dynamic organization.

About the Role

The Network Technician II is responsible for monitoring and maintaining SDWAN networks, hardware infrastructure, and related systems. This role requires expertise in operating systems, applications, networking, and ITIL principles, as well as experience with change management oversight. You will assist in resolving service-impacting events, identifying opportunities for system improvements, and supporting team efforts to enhance system health and availability. Key responsibilities include monitoring and analyzing incidents, escalating as needed, and ensuring effective coordination and documentation to meet operational standards.

Responsibilities

  • Provide training and mentorship to less experienced team members.
  • Conduct real-time system monitoring and trend analysis using tools such as Dynatrace, Splunk, and SolarWinds.
  • Perform administrative tasks, including maintaining contact lists, escalation protocols, and documentation.
  • Generate and distribute reports aligned with Incident Management standards.
  • Analyze system and manual alerts, taking necessary steps to address potential issues.
  • Perform proactive application and infrastructure monitoring, troubleshooting, and triaging alerts.
  • Manage operational incidents, including escalation and resolution, in line with Incident Management procedures.
  • Support incident resolution through bridge management, internal/vendor escalation, documentation, and root cause analysis.
  • Draft clear and timely major incident notifications and executive communications.
  • Ensure consistency and accuracy in monitoring systems and device reporting.
  • Work in a 24x7x365 environment, including shifts on holidays and weekends.
  • Adhere to all regulations, policies, and procedures while completing required training.

About You

  • Required Qualifications:
    • Associate's degree in Computer Operations, Operations Management, or equivalent work experience.
    • 2-4 years of IT or technical operations experience, including OS, applications, AD, networking, and support.
    • Proficiency in Microsoft technologies, including Windows Server, Exchange, Word, Excel, and SharePoint.
    • Experience with formal Incident Management processes (ITIL) and ticketing systems.
  • Preferred Qualifications:
    • Bachelor's degree in business, project management, or business systems.
    • ITIL Foundation Certification.
    • SolarWinds Certification.

Skills and Traits:

  • Excellent written and verbal communication skills.
  • Strong collaboration and teamwork capabilities.
  • Self-motivated and skilled at solving complex problems.
  • Flexible and able to adapt to changes in processes and tools.
  • Effective prioritization and organizational abilities.
  • Familiarity with virtualization technologies, such as VMware, Citrix, and Microsoft.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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