Field Service Engineer

4 weeks ago

San Francisco, United States Epredia Full time

Be a part of a global team where what we do matters At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.

We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values: People, Customer, Results, Continuous Learning, and Innovation.

People – We win as a team.

Customer – We deliver customer-centric solutions.

Continuous Learning – We learn and always aim to be better.

Innovation – We innovate every day.

Results – Results matter for all of us.

Job Title: Field Service Engineer

Who you are: You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win.

Position Overview: Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers. Whether a routine maintenance call or troubleshooting a problem and finding solutions, you will play a leading role in supporting the onsite technical needs of Epredia customers. In this highly autonomous role, you will spend the majority of your time with the customer, with daily travel in the field as part of a national service team. No day or week will look the same, and your work will have a direct impact on patient outcomes.

Location: The ideal candidate is located in San Francisco or the Bay Area.

What will you do?

  1. Provide world-class service to our customers by performing preventative and corrective maintenance for Epredia instrumentation.
  2. Use expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments.
  3. Manage service call scheduling, parts inventory, and other administrative necessities.
  4. Build trust-based relationships with our customers.
  5. Interact with and provide feedback to internal stakeholders including technical support teams, Manufacturing, and Sales.
  6. Prepare periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.
  7. Represent Epredia in a positive, professional manner in all dealings with customers, both external and internal.

Skills you need for the role:

  1. 2+ years of field service experience is preferred.
  2. Associate degree or Bachelor’s Degree in electrical or mechanical Engineering, or other scientific degree is preferred.
  3. Demonstrated ability to diagnose and resolve problems with electronic and mechanical instrumentation in a scientific laboratory environment.
  4. Ability to read, interpret, and analyze schematics, assembly drawings, and wiring diagrams.
  5. Experience with Laboratory Information Systems/networking instrumentation preferred.
  6. Up to 80% travel may be required to meet customer needs.
  7. Must possess a valid driver’s license.

What we offer:

  1. Competitive salary with overtime pay and bonus plan.
  2. Health and Retirement Benefits.
  3. Paid Holidays.
  4. Company car.
  5. Full in-house training on all products supported.

Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.

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