ServiceNow Project Manager

1 month ago

chicago, United States Hexaware Technologies Full time

About the job

Hexaware is looking for …….


Role: ServiceNow Project Manager

Experience: 12 -15 years

Work Mode: Remote


Job Description

Role Overview

The ServiceNow Project Manager would be a self-driven individual who would be accountable for managing & driving end-to-end ServiceNow project, assess ServiceNow capabilities and lead the Product roadmap aligned to client strategic objectives.

Responsibilities

• Accountable for end-to-end delivery of overall project and solutions with agreed quality and lead the project team throughout delivery process.

• Daily communication with project team, customers and leadership to report on project status, needs and plan for upcoming milestones

• Effective communication skills with the ability to set appropriate expectations with the client.

• Strong stakeholder management ensuring high levels of client satisfaction

• Strong interpersonal skills, client-centric attitude, ability to deal with cultural diversity.

• Experience driving complex issues through analysis and resolution.

• Experience working collaboratively to assess project requirements, review strategies, drive decisions, implementation and governance

• Apply expertise in the delivery methodology to promote client success.

• Manage project financials including forecast estimates, budgets, scope, schedule, budget, risks, issues, changes, resourcing, and other project functions.

• Mentor team members to achieve the services objectives.

• Identify gaps in solution delivery and propose solutions and escalate as needed.

• Managing multiple projects at the same time


Technical Skills Requirements:

• 15+ years of Total experience in IT industry

• 8 years of minimum project/program management experience in IT

• 3-5 years of experience in ServiceNow solution design, ITIL process consultancy or ServiceNow Product management experience

• Exposure to complex implementation of various ServiceNow capabilities such as ITSM, GRC, Test management, Service Portals, Agile development, custom application builds etc.

• Comfortable with and effective use of MS Office applications specially MS Project (proficiency expected)

• Experience in executing development and production support projects on Service Now in areas of at least one of ITSM, ITAM, ITOM, CMDB, SAM, SPM, APM

• Experience in executing projects to build custom apps on Service Now.

• Experience in executing projects related to at least one functional modules of Service now like GRC, Finance

Tools and Certifications Preferred

• Well versed with Project and Program management tools, e.g., PPM, JIRA, ServiceNow Agile Development 2.0 etc.

• Project Management Professional (PMP) certification

• Agile Scrum experience and Scrum Master certification

• ITIL Certification

• ServiceNow certifications in customer workflows.


Non-Technical Skills

• Strong communication skills with the ability to communicate technical information in non-technical language

• Ability to work with all stakeholders.

• Ability to organize, delegate, and leverage resources to accomplish objectives

• Supervisory skills and the ability to leverage support from other parts of the organization

• Customer-focused mindset

• Strong customer service orientation

• Passion for analyzing problems, designing creative solutions

• Close attention to detail and accuracy

• Deadline driven and result oriented

• Flexible attitude and ability to interact with a diverse business user community and changing environment


The Role Offers:

  • Opportunity to join a global team to do meaningful work that contributes to global strategy and individual development.
  • An outstanding opportunity to re-imagine, redesign, and apply technology to add value to the business and operations.
  • Gives an opportunity to showcase candidates’ strong analytical skills and problem-solving ability.


About Hexaware:

Hexaware is an automation-led next-generation service provider delivering excellence in IT, BPS and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware’s digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are on a journey of metamorphosing the experiences of the customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything®, Cloudify Everything®, Transform Customer Experiences®’. Powering Hexaware’s complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the clients’ business. The digitally empowered, diverse and inclusive workforce of Hexaware represents various nationalities, comprising 28,000+ employees, and thoroughly lives the company’s philosophy of “customer success, first and always”. Our global and diverse workforce across 20 nations, 34 international offices, and multiple time zones work together seamlessly to form an integral component of life at Hexaware.

To learn more, visit www.hexaware.com


Why us?

At Hexaware, you will have access to an arsenal of tools that will upskill, transform, and evolve your career profile. From great growth prospects, opportunities to work alongside brilliant minds, collaborating with high profile clients, to an ideal work-life balance, we bring it to a full circle.

Our purpose at Hexaware is “Creating smiles through great people and technology.”

With an ever-expanding portfolio of capabilities, we will delve deep and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.


Our Value Proposition:

“At Hexaware you are encouraged to challenge yourself to achieve your potential and propel your growth. We trust and empower you to disrupt the status quo and innovate for a better future. You will experience an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”



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