KTek Resourcing | Microsoft Endpoint Configuration Manager | detroit, mi

2 weeks ago

detroit, United States KTek Resourcing Full time

Title :MECM / Microsoft Endpoint Configuration Manager

Location : Detroit Michigan/48236

Performs secure baseline image creation and development of Windows Desktop OS images (Windows 10, 11) for specific hardware configurations from a common core baseline.

Develops physical workstations images and VDI templates.

Designs, develops, and evaluates software packages for server and workstation deployments.

Develops MECM task sequences for OS upgrades and software package deployments.

Troubleshoots OS and software deployment failures.

Troubleshoots MECM health issues, including Distribution Points and client remediation.

Designs, develops, and administers Group Policy Objects for security compliance and configuration management.

Provides escalation support for Tier III/IV issues. Collaborates with customers, stakeholders, vendors, and other support teams for troubleshooting and resolving problems.

Manages customer service requests through their lifecycle, from receiving the request through to its closure. Interfaces closely with customers to understand requirements and ensure customer satisfaction.

Effective verbal and written communication skills. Must be able to adapt communication style to suit different audiences.

Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.

Adheres to change management policies and takes the necessary testing/development steps to mitigate risks with changes.

Installs new hardware and software making sure that all components (hardware, software, drivers, agents, etc.) interface correctly with each other and the network – to include base software and applications installed on workstations such as antivirus, system monitoring tools, etc.

Develops engineering documentation for Implementation Plans, Test Plans, Standard Operating Procedures, Work Instructions, and network diagrams.

Participates in the planning and development of new or existing solutions to meet customer requirements and deployment timelines.

Primary Skills :

SCCM/MECM

Tanium

MDT

MS Intune

App Packaging

Powershell/PSADT

What you’ll need to succeed (Required):

Bachelor’s Degree and a minimum of 5 years of direct MECM experience required. An additional 4 years of experience may be substituted in lieu of degree.

Active Top Secret security clearance required.

CompTIA Security + or equivalent IAT Level II DoD 8570 certification required.

MECM Server and application administration experience.

Windows 10/11 Administration experience.

Microsoft Deployment Toolkit experience.

Active Directory/GPO administration experience.

1. **System Configuration and Maintenance:**

- Configure and maintain the SCCM environment, ensuring it is up-to-date and optimized for performance.

- Install updates, patches, and service packs, and perform regular system backups.

2. **Software Deployment:**

- Deploy software applications to devices within the organization.

- Create Dynamic collections for the deployments.

- Create and test deployment packages to ensure compatibility and meet user requirements.

3. **Patch Management:**

- Manage and deploy patches to keep systems secure and up-to-date.

- Schedule and monitor patch installations, identify vulnerabilities, and troubleshoot issues.

4. **Operating System Deployment (OSD) using MDT**

- Strong understanding of MDT architecture and functionalities.

- Create and maintain custom Windows images for deployment.

- Update images with the latest patches, drivers, and software.

- Understanding of the Customsettings.ini file and the usage of custom/default Task Sequence variables

- Deploy operating systems to new devices or upgrade existing systems.

- Create and configure task sequences to automate the installation process.

5. **Reporting and Documentation:**

- Good Understanding of SQL/WQL Queries - able to write their own queries.

- Generate reports and documentation on system performance, software deployments, and compliance status.

- Use SCCM’s reporting tools to create customized reports for management.

6. **Collaboration and Communication:**

- Work closely with other IT teams and departments to ensure seamless integration of SCCM with existing systems.

- Collaborate with network administrators, security teams, and help desk staff to resolve issues and improve IT operations.

- **Experience:**

- Extensive experience in SCCM administration.

- Experience with Windows Operating Systems, Active Directory, and networking concepts.

- **Skills:**

- Strong understanding of SCCM/MDT architecture and functionalities.

- Excellent problem-solving skills and attention to detail.

- Proficiency in scripting languages like PowerShell.

- Strong communication and collaboration skills.

- Ability to generate and interpret reports using SCCM’s reporting tools.

Experience with Remote Access Technologies – VPN, IPSec, VDI (Citrix/VMware/AWS Workspace/Azure).

Experience with Monitoring Tools – SCOM, SolarWinds, etc.

Understanding of DoD, DISA cybersecurity requirements.

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