Motion Recruitment | Network Technician | boston, ma

1 week ago


boston, United States Motion Recruitment Full time

We are seeking a Network Technician to provide technical support for computing equipment, peripherals, and network devices. This role is part of a project addressing increased technical demands. The ideal candidate will have prior experience with break/fix troubleshooting, hardware repairs, and excellent customer service skills.


Key Responsibilities:


  • Provide break/fix support for desktops, laptops, printers, and other devices.
  • Troubleshoot and resolve technical issues using knowledgebase articles when available.
  • Document all work performed and track service requests in service management software.
  • Prioritize and escalate unresolved issues as necessary.
  • Configure and set up devices, ensuring compliance with company standards.
  • Participate in large-scale hardware deployments and operating system rollouts.
  • Perform preventive maintenance, including system imaging, cleaning hardware, and managing cables.
  • Support Service Desk staff by providing next-level technical assistance.
  • Deliver daily shift turnover reports and participate in on-call rotations as scheduled.


Qualifications:


  • Minimum 1 year of experience in desktop support or a similar role.
  • Hands-on experience in the installation, repair, and troubleshooting of personal computers.
  • Strong commitment to providing superior customer service.
  • General knowledge of networking equipment and concepts.
  • Familiarity with information security tools and practices is a plus.
  • Relevant technical certifications (e.g., CompTIA A+) are a bonus.


Skills & Competencies:


  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize work effectively.
  • Excellent interpersonal and communication skills.
  • Knowledge of operating systems (e.g., Windows), software solutions (e.g., Office 365), and internet browsers.
  • Flexible and adaptable in a dynamic work environment.



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