Motion Recruitment | Network Technician | boston, ma
1 week ago
We are seeking a Network Technician to provide technical support for computing equipment, peripherals, and network devices. This role is part of a project addressing increased technical demands. The ideal candidate will have prior experience with break/fix troubleshooting, hardware repairs, and excellent customer service skills.
Key Responsibilities:
- Provide break/fix support for desktops, laptops, printers, and other devices.
- Troubleshoot and resolve technical issues using knowledgebase articles when available.
- Document all work performed and track service requests in service management software.
- Prioritize and escalate unresolved issues as necessary.
- Configure and set up devices, ensuring compliance with company standards.
- Participate in large-scale hardware deployments and operating system rollouts.
- Perform preventive maintenance, including system imaging, cleaning hardware, and managing cables.
- Support Service Desk staff by providing next-level technical assistance.
- Deliver daily shift turnover reports and participate in on-call rotations as scheduled.
Qualifications:
- Minimum 1 year of experience in desktop support or a similar role.
- Hands-on experience in the installation, repair, and troubleshooting of personal computers.
- Strong commitment to providing superior customer service.
- General knowledge of networking equipment and concepts.
- Familiarity with information security tools and practices is a plus.
- Relevant technical certifications (e.g., CompTIA A+) are a bonus.
Skills & Competencies:
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and prioritize work effectively.
- Excellent interpersonal and communication skills.
- Knowledge of operating systems (e.g., Windows), software solutions (e.g., Office 365), and internet browsers.
- Flexible and adaptable in a dynamic work environment.
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