Human Resources Specialist
3 weeks ago
Job Title: HR Operations Specialist
Job Location: Charlotte, NC 28208 / Jacksonville, FL 32202 (Hybrid 3 days a week)
Job Duration: 1 Year + Possible extension
Pay range: $28 to $30 an hour
Client: Banking company
**Experience in Banking, Financial & Insurance client.**
Interview will be Zoom based
Top 3 Must-Haves (Hard and/or Soft Skills):
1. HR Administration/Generalist Experience
2. Case Management / Customer Service
3. System Administration in HR Technology
Top 3 Nice-To-Haves (Hard and/or Soft Skills)
1.Detail oriented – Ability to handle multiple cases at once
2. Provide guidance on leave, payroll, benefits inquiries
3. Previous shared services/operations experience
Position is actually:
- The Human Resources Shared Services Specialist will serve as the primary point of contact for Tier 1 HR support across multiple areas, including payroll, benefits, talent acquisition, reporting, leave management, and general HR policy inquiries. This role is essential in ensuring timely and accurate resolution of HR-related cases, and the successful candidate will be responsible for managing HR cases through a case management system, escalating issues as needed, and collaborating with HR leadership to deliver effective solutions.
2-3 years’ experience
Responsibilities, Duties and experience preferred
- Serve as the first point of contact for Tier 1 support across payroll, benefits, talent acquisition, leave management, reporting, and HR policy inquiries.
- Provide accurate and timely responses to HR-related queries via phone, email, or ticketing system.
- Manage and resolve employee cases using case management software, ensuring issues are tracked and resolved efficiently.
- Collaborate with HR leaders to escalate and address more complex or specialized issues in a timely manner.
- Generate HR reports as needed to support HR operations and decision-making processes.
- Provide guidance on leave management processes, payroll and benefits inquiries, and supports recruiting and talent acquisition efforts by providing information on policies and processes.
- Stay up-to-date on company HR policies and procedures and communicate any updates to employees and ensure compliance with all applicable laws, regulations, and company policies related to HR functions.
- Knowledge of HR functions, including payroll, benefits, recruiting, reporting, and leave management.
- Experience with case management systems and handling HR inquiries.
- Strong customer service and communication skills, with the ability to connect and collaborate with HR leaders and employees at all levels.
- Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in HRIS and related systems (experience with ADP, Workday, or similar platforms is a plus).
About Job
Can you give me a brief overview of your team size, roles, and how this person will need to fit into it?:
Team is small with varying skillsets of system administration, operations, general HR knowledge. Person will need to have a general sense of HR, strong communication skills, and
What would “a day in the life” of this role look like?:
This position is the first contact an employee will have when it comes to HR inquiries and tasks.
What interaction level with this role have the team members and hiring manager?
High interaction between team members and hiring manager
What would you say is the top priority for the worker over the first few weeks/months?:
Understanding role and responsibilities, understand overall strategy, meeting key partners.
What do you foresee being the biggest challenge in this role?
The overall function is newer to the team, so there will be some time before we have an efficient process in place.
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