Technical Account Manager Team Lead

3 weeks ago

boston, United States ITR Partners Full time

Technical Account Manager - Team Lead

Location: Boston, MA

Job Type: Full-time

Level: Senior (Management)

About the Company: We are transforming how businesses process and understand their data with a modern, full-stack observability platform. Our unique architecture enables in-stream analytics without the high costs of indexing or hot storage. We provide comprehensive monitoring of logs, metrics, traces, and security events, featuring APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability expenses by up to 70%.

Position Overview: As the Technical Account Manager (TAM) Team Lead, you will guide a team dedicated to delivering exceptional technical account management, particularly in onboarding new customers. Your leadership will ensure strong customer relationships, effective resolution of technical issues related to observability, and data-driven operational excellence. This role requires deep technical knowledge in logging, monitoring, and observability tools, along with robust leadership skills.

Key Responsibilities:

  • Leadership & Team Development:
  • Mentor and manage a team of TAMs, focusing on customer onboarding and long-term success.
  • Develop and track KPIs related to the onboarding experience and customer satisfaction.
  • Provide technical guidance and promote collaboration on observability tools and log analytics.
  • Technical Expertise & Customer Engagement:
  • Oversee the implementation of observability tools, assisting customers with Logs, Metrics, and Traces monitoring.
  • Ensure your team delivers expert-level onboarding and ongoing support for observability solutions.
  • Offer deep technical insights on cloud observability and integration into customer infrastructures.
  • Customer Relationship Management:
  • Serve as the primary escalation point for customer technical challenges.
  • Work proactively with customers to enhance their logging and observability practices.
  • Collaborate with internal stakeholders to deliver tailored technical solutions aligned with customer business goals.
  • Data-Driven Leadership:
  • Utilize customer feedback and usage data to refine onboarding processes and team performance.
  • Analyze customer data patterns to improve observability outcomes and preempt potential issues.
  • Collaborate with internal teams on product enhancements informed by customer data insights.

Key Requirements:

  • Technical Expertise:
  • Hands-on experience with Cloud DevOps, specifically AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and equivalents in Azure and GCP.
  • Familiarity with observability tools such as Kibana, Grafana, Datadog, NewRelic, and others.
  • Proficiency in RegEx, Lucene, and PromQL.
  • Leadership & Onboarding:
  • Proven experience leading technical teams focused on observability solutions and customer onboarding.
  • Ability to define and monitor onboarding KPIs with a focus on technical adoption and customer satisfaction.
  • Customer-Focused & Data-Driven Mindset:
  • Strong analytical skills to interpret customer data and usage trends.
  • Excellent communication skills for conveying complex technical information to diverse stakeholders.
  • Strong presentation abilities to establish credibility with executives.

Preferred Qualifications:

  • Certifications in AWS, Kubernetes, or observability platforms (e.g., Prometheus Certified).
  • Experience in a data-driven or SaaS environment.
  • MBA or relevant leadership experience.


This role is located in Boston, Massachusetts and is a hybrid position (2 days per week in the office). My client are not offering sponsorship for this role and therefore you must have a valid right to work in the US.


If you think this role sounds like what you are looking for then please click 'Apply Now' and get in touch with Aaron today. If this role is not right for you, but you know someone who might be interested, please get in touch with me at ajones@itrpartners.co.uk

  • Technical Account Manager Team Lead

    3 weeks ago

    boston, United States ITR Partners Full time

    Technical Account Manager - Team LeadLocation: Boston, MAJob Type: Full-timeLevel: Senior (Management)About the Company: We are transforming how businesses process and understand their data with a modern, full-stack observability platform. Our unique architecture enables in-stream analytics without the high costs of indexing or hot storage. We provide...

  • Technical Account Manager Team Lead

    3 weeks ago

    Boston, United States ITR Partners Full time

    Technical Account Manager - Team LeadLocation: Boston, MAJob Type: Full-timeLevel: Senior (Management)About the Company: We are transforming how businesses process and understand their data with a modern, full-stack observability platform. Our unique architecture enables in-stream analytics without the high costs of indexing or hot storage. We provide...

  • Technical Account Manager Team Lead

    4 weeks ago

    Boston, MA, United States ITR Partners Full time

    Technical Account Manager - Team LeadLocation: Boston, MAJob Type: Full-timeLevel: Senior (Management)About the Company: We are transforming how businesses process and understand their data with a modern, full-stack observability platform. Our unique architecture enables in-stream analytics without the high costs of indexing or hot storage. We provide...

  • Senior Technical Accounting Manager

    1 day ago

    Boston, Massachusetts, United States Connor Group Full time

    At Connor Group, we offer a challenging and rewarding opportunity for an experienced Senior Technical Accounting Manager to join our team.About UsWe are a specialized professional services firm of Big 4 alumni and industry executives, dedicated to helping financial executives with their most complex and significant matters. Our team of highly experienced...

  • Technical Account Manager

    3 weeks ago

    Boston, United States Talon.One GmbH Full time

    ABOUT THE ROLE: Join our team as a Technical Account Manager at Talon.One, where you’ll play a pivotal role in integrating our cutting-edge API-driven platform with our clients' ecosystems. You'll own the technical relationship, ensuring seamless API usage, troubleshooting issues, and collaborating with our Customer Success and Engineering teams to deliver...

  • Technical Account Manager

    2 weeks ago

    Boston, United States Talon Services LLC Full time

    ABOUT THE ROLE: Join our team as a Technical Account Manager at Talon.One, where you'll play a pivotal role in integrating our cutting-edge API-driven platform with our clients' ecosystems. You'll own the technical relationship, ensuring seamless API usage, troubleshooting issues, and collaborating with our Customer Success and Engineering teams to deliver...

  • Technical Account Manager

    3 weeks ago

    Boston, United States Talon.One GmbH Full time

    ABOUT THE ROLE: Join our team as a Technical Account Manager at Talon.One, where you’ll play a pivotal role in integrating our cutting-edge API-driven platform with our clients' ecosystems. You'll own the technical relationship, ensuring seamless API usage, troubleshooting issues, and collaborating with our Customer Success and Engineering teams to deliver...

  • Team Lead, Account Management

    4 weeks ago

    Boston, United States Risk Strategies Full time

    We are seeking a Team Lead for our New England Employee Benefits team. The Team Leader serves as the link between both internal and external customers to ensure the proper delivery of products and services. The Team Leader will provide guidance for client teams to ensure client satisfaction of Risk Strategies deliverables and services through adoption of RSC...

  • Team Lead, Account Management

    1 month ago

    Boston, United States Risk Strategies Full time

    We are seeking a Team Lead for our New England Employee Benefits team. The Team Leader serves as the link between both internal and external customers to ensure the proper delivery of products and services. The Team Leader will provide guidance for client teams to ensure client satisfaction of Risk Strategies deliverables and services through adoption of RSC...

  • Team Lead, Account Management

    4 weeks ago

    Boston, United States Risk Strategies Full time

    We are seeking a Team Lead for our New England Employee Benefits team. The Team Leader serves as the link between both internal and external customers to ensure the proper delivery of products and services. The Team Leader will provide guidance for client teams to ensure client satisfaction of Risk Strategies deliverables and services through adoption of RSC...

  • Team Lead, Account Management

    4 weeks ago

    South Boston, United States Risk Strategies Full time

    We are seeking a Team Lead for our New England Employee Benefits team. The Team Leader serves as the link between both internal and external customers to ensure the proper delivery of products and services. The Team Leader will provide guidance for client teams to ensure client satisfaction of Risk Strategies deliverables and services through adoption of RSC...

  • Technical Account Manager, Software Services

    2 weeks ago

    Boston, United States Axon Enterprise Inc Full time

    As a Technical Account Manager, you will provide frontline support for Axon's products and services to law enforcement agencies. You will be responsible for resolving routine technical issues, assisting with deployments, and ensuring smooth daily ope Technical Account Manager, Account Manager, Software, Technical Support, Technical, Manager, Technology

  • Technical Lead

    1 week ago

    Boston, United States Planet Technology Full time

    Technical Lead - Financial Systems -Fulltime Job Opportunity - Hybrid in Boston$150k-165K plus 20% bonusNO C2C - Must be able to work without sponsorshipTechnical Lead, Wealth ManagementJob Overview:Leadership position in a Microsoft-focused technology environment. Responsible for technology delivery and coordination across development teams. Primary...

  • Technical Lead

    1 week ago

    Boston, United States Planet Technology Full time

    Technical Lead - Financial Systems -Fulltime Job Opportunity - Hybrid in Boston$150k-165K plus 20% bonusNO C2C - Must be able to work without sponsorshipTechnical Lead, Wealth ManagementJob Overview:Leadership position in a Microsoft-focused technology environment. Responsible for technology delivery and coordination across development teams. Primary...

  • Technical Account Manager

    53 minutes ago

    Boston, MA, United States Talon.One GmbH Full time

    ABOUT THE ROLE: Join our team as a Technical Account Manager at Talon.One, where you’ll play a pivotal role in integrating our cutting-edge API-driven platform with our clients' ecosystems. You'll own the technical relationship, ensuring seamless API usage, troubleshooting issues, and collaborating with our Customer Success and Engineering teams to...

  • Sr. Director, Technical Account Management and Customer Engagement

    6 days ago

    Boston, United States Axon Full time

    Your Impact As the leader of the Technical Account Managers (TAMs) and support you will directly lead multiple teams that support customers with various product focus areas, having an emphasis on cloud-based software. Your team will be comprised of TAMs onsite at customer locations as well as remote support engineers. You will be accountable for driving the...

  • Technical Sales Manager

    7 days ago

    Boston, United States James Hardie Full time

    James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the...

  • Technical Sales Manager

    5 days ago

    Boston, United States James Hardie Full time

    James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the...

  • Director of Technical Accounting and Reporting MA

    4 days ago

    boston, United States Creative Financial Staffing Full time

    Director of Technical Accounting and Reporting Creative Financial Staffing has been exclusively engaged by a Boston-based REIT (Real Estate Investment Trust) to help them find a Director of Technical Accounting and Reporting to join their team. Why Join This Company? The Organization: A publicly traded REIT focused on industrial properties. Growth...

  • Technical Account Manager 3

    1 week ago

    Boston, United States Datadog Full time

    We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance...