Associate Manager, DashMart

1 week ago

San Francisco, United States DoorDash USA Full time
About the Team

Our New Verticals Strategy & Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. DashMarts are our first-party offering designed to provide on-demand deliveries through a new type of convenience. Inside DashMarts we sell household essentials, groceries, brand-name favorites, local favorites and so much more We have sites all over the country and are growing our geographic footprint, services we offer and scaling our existing sites today

About the Role

In this role, you will be a core team member of our DashMart Central Strategy & Operations team, with a key focus on quality and building the associated product tools to improve our quality. You will focus on enabling our business to grow by identifying and executing on our strategic roadmap to drive our top line quality and fill rate goals across the DashMart business. You will work closely with cross-functional teams to manage projects end-to-end by analyzing operations data, deploying strategic workflow design, and facilitating internal processes that will directly impact our field operations teams. You may also have experience in marketplace growth, with a high bar for solving complex problems using data as your source of truth. You will report into a Manager within the New Business Verticals organization. We are in a hybrid model, so we do get our teams together a few times a year for in-person collaboration. All our offices are open should you choose to go in on a more regular basis

You’re excited about this opportunity because you will…
  • Be an Owner: Directly influence the success of new initiatives by ensuring smooth operations, driving efficiencies, and building accountability mechanisms.
  • Collaborate: Work closely with teams across the organization, including product managers, engineers, local operations and central teams to ensure success of new initiatives.
  • Build: Gain a deep understanding of product strategy; drive development of new products, tooling and product enhancements that drive quality improvements in operational efficiency, accuracy and customer experience.
  • Problem Solve: Identify and solve problems in real-time; remove barriers for operators and cross-functional partners related to key Quality OKRs.
  • Analyze: Assess the operational and financial impacts of your decisions, and iterate based on data.
We’re excited about you because…
  • You're excited about finding creative solutions: to complex problems.
  • You don't hesitate to get in the weeds: and operate at the lowest level of detail, but you're as comfortable thinking long-term.
  • You're unafraid of undefined processes: You are passionate about defining and carving out scope and processes. You excel at working with a diverse group of people.
  • You love data: You let data win arguments, and you're comfortable modeling in Excel and SQL (can perform complex functions), and have experience using data visualization tools (Tableau, PowerBI, Sigma, etc.).
  • You have 4-6+ years of experience: You've succeeded at expanding businesses (whether in tech, operations, strategy, consulting, banking, or a related experience).
  • Product Ops / Project Management: Experience in project management, direct experience in new product launches is a plus.
  • You have a completed Bachelor’s Degree.
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